100 Pennsylvania Mazda Service Centers

I called to make an appointment for a fuel leak on my 6... - MikeofWV

I called to make an appointment for a fuel leak on my 6 month old 2013 diesel Denali with about 2100 miles on it. The service rep stated they have never had a fuel leak issue on these trucks, so I did some research online and found a somewhat common problem was a misaligned downpipe. I also told him I would need a loaner truck and was told if this was not covered under warranty I would have to pay $50 a day for rental. I said ok because it should be covered under warranty. When I arrived I told him what I had found online and even gave him a copy of a TSB on the issue. I told him with the symptoms my truck had that would be a good place to start. I then asked for my loaner vehicle so I could be on my merry way. He told me they would give me the loaner after they diagnosed the problem and pointed me to the waiting area. After over an hour of listening to other waiting customers horror stories of this service dept, I decided I was ready to demand a loaner so I could get on with the things I needed to do that day. When I went to the counter I was informed my truck was ready. They diagnosed the problem as the downpipe, just as I had thought. Who knows how long it had been ready? I also believe if I hadn't done my own research I probably would have sat there for hours and been told they could not duplicate the problem. I was then told they would have to order parts that may take up to 2 weeks. They said my truck was safe to drive (I guess diesel fuel seeping down a 1200° exhaust pipe is nothing to worry about) and they would have to schedule another appointment when the parts arrived. That was on a Friday, Monday I received a call saying my parts were in and I scheduled for that Friday. This time they did have a loaner ready for me and I was free to leave. They made their repairs and called me later that afternoon to come pick my truck up. When I got in my truck I noticed the fuel gauge was nearly a quarter tank less than when I had dropped it off and my average MPG had significantly dropped from 12.1 when I had pulled in to 10.2 when I received the truck back. I realize they had to run the truck in regeneration mode to test for the leaks but how long did they let it run like that? Between the 2 trips to the dealership (about 25 miles each way) and the fuel they wasted testing for leaks I am probably out almost a half tank of fuel. Diesel is a little over $4 a gallon and say about 12 gallons I am probably out about $50 for a GM quality issue and they have the nerve to threaten me with a rental fee for a loaner. Now maybe I am nitpicking but I would also like to point out they said they would wash my truck when I brought it in but they didn't. We purchased a CPO Lexus for about $29k last year and they drive a loaner Lexus down from Pittsburgh (about an hour away, 50 miles) anytime we have any kind of an issue, no questions asked. I have a $63k Denali and they act like giving me a base model loaner pickup is going to kill them. I feel as if they should have given me a loaner as soon as I brought my truck in and they should not have returned my truck to me until it was fixed. I feel as if my time has been wasted as well as my fuel. Maybe they should take some lessons off of a Lexus dealer on how customer service is supposed to be especially at this vehicles price level. If Lexus made a heavy duty pickup I would probably purchase one next time. I will not return to Budd Baer for anything, next time I will use one of the more local GMC dealers. I went there because I had bought the truck there and they told me how great their customer service was, but I was not impressed.

Service department is not honest!! - Mazda

Service department is not honest, they said a repair was complete and it was not. Be very careful and review all work at this dealership.

Completely satisfied - StacieR

Candice helped during the sale of the car and right up to daily questions. Any time I am in for service, the team is readily available to answer any and all questions. Service was quick and efficient.

I live my Mazda CX 5. - cindy

I live my Mazda CX 5. The service department is great. Tanna is the best I had a small issue and she jumped in and took care of it Was very helpful I will definitely buy another car from Mazda. We are a Mazda family Thank you Tanna!

This is the only place I have my car serviced. - lar4

This is the only place I have my car serviced. They always do the job correctly and fast . The staff is friendly and knowledgeable.

Service - PAPA Customer

Excellent customer service. Everything was great from scheduling the appointment to the actual service appointment itself. I will definitely be back for future service appointments.

Kevin Dowd in the Conicelli Toyota Service Center in - Lynn Morozin

Kevin Dowd in the Conicelli Toyota Service Center in Conshohocken, PA is the most professional, courteous person I have dealt with in a long time. It was such a pleasure to work with Kevin to get my car fixed. Will definitely go back there for service on my car. Thank you Kevin!

Ive owned two Mazdas from this dealership over the course... - SCIATH

Ive owned two Mazdas from this dealership over the course of the past three years and every experience surpassed my expectations. Ever since Contemporary Motorcar took over the Mazda franchise from the previous owners (Gary Miller) Ive never considered going anywhere else. The service personnel are always friendly, knowledgeable, helpful and attentive. I like the fact that Contemporary Motorcar does NOT put dealer decals and plate frames on their vehicles as I think dealers should not assume you want your vehicle defaced with that trash. I bought one of the first CX-5s in my area and had a remote start installed from the dealer with no problem. They are always sending me good service coupons in the mail, so I've ALWAYS had service done for very reasonable cost. This dealer ALWAYS washes my car and vacuums out the interior without my requesting it. I've NEVER had any other dealer in the area do that and I've dealt with many dealers in the area. There was one instance I had to wait longer than expected formy car to be serviced so I wrote the President of Contempory and to my surprise be called me shortly thereafter and personally apologized for the delay. Believe me, this has happened at other dealeships but NO PRESIDENT of the dealership EVER called me back to personally apologize! I'd recommend Mazda and this dealership to anyone.

I am giving this rating because I was overcharged for... - mick564

I am giving this rating because I was overcharged for service. I have been a mechanic in the aviation and aerospace industries for 25 years, I can turn a wrench. I work 6 and 7 days a week and have little time for truck repairs. I took my truck to Crivelli Ford, where I bought it, for service. It was running rough, I figured it was a cylinder miss-firing. It was. $202.95 later I had one new ignition coil for one cylinder. There was a $92.58 charge for parts and the rest was labor. 6 mos. later I had another cylinder miss-fire. I had bought a diagnostic tool in the mean time and fixed this problem myself. The coil cost $45 and the total time to replace the coil was less than 35 minutes, including travel time to get the part from a local Ford dealer. Diagnosis and replacement time was less than 10 minutes. I called the service manager, he said the high bill was due to using a system analyzer and a Motorcraft part. I told him I used my own analyzer and bought the coil from a Ford dealer. He had no response.

I had a 2003 Mazda MPV in 3 times for service. The van... - mkxlh883

I had a 2003 Mazda MPV in 3 times for service. The van isn't bad, 2 visits were warranty work and one was body shop. Each time I picked up the car, on THEIR schedule!, it either had parts missing or wasn't put back together. First time: Side door weatherstripping wasn't put back in and the door was closed, but the door open light was on and the window wouldn't go down. Also, they denied warranty work on the rear A/C control module because it had been "abused" by liquid spilled on it. Guess where two of the rear cupholders are? Yes, right on top of the module. I took the rear console apart and reconnected the wiring harness. Problem FIXED! Second time: I asked to purchase a new cabin air filter and told them that I would install it since they wanted to charge 1/2 hour + part. It only takes 5 minutes to change, and most of that time is unwrapping the filter and emptying the glovebox. They charged me to install it, and I had to go through two managers to get the charge removed. Third Time: Had body shop work done. Let's just say that they didn't do everything that they said, and didn't even replace all of the bulbs that belong in the front end of the car.

outstanding! - mikado150@

I was a Ford customer for 18.years. however, GM had better incentives And very accommodating sales force with no pressure as i use a cane and wheelchair. robert kubiak.

Service was excellent... Service manager was very helpful... - dianedeery

Service was excellent... Service manager was very helpful in fixing my infontainment screen ... I called the Piazza in West Chester and they were no help at all. I decided to call Faulkner where I purchased the car and they were awesome.. They cleaned my screen and made it look like new again. Piazza wanted me to buy a 1000 part and another 136 to install it. Thank you to Faulkner and their staff for helping me, I would recommend them for sure. Helpful and nice from start to finish....

Definitely not a 5 star jeep dealership This is... - phillyjen

Definitely not a 5 star jeep dealership This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I... (Full Review) This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I tried Gegnas Chrysler and was disappointed. My jeep was in the service dept for over two days and all it needed was a new battery. After having the jeep for two days, they had the audacity to charge me labor for investigating my complaint, then finding out what was wrong with the jeep and then replacing the battery. So, all together I was charged 3 different labor fees. I questioned this at the service dept and nothing they said to me made any sense. Coincidentally, all mgmt was out to lunch. ..or so I was told. Also, when I got to the dealership, no one appeared to be really busy, which I guess would explain why it took them two days to put a battery into my jeep. Avoid this place at all cost if you don't want to be riped off.

Customer care from Service's, Vicki King, was fantastic - Appreciative Customer

Customer care from Service's, Vicki King, was fantastic and reflects dealership's excellent management.