123 Pennsylvania Toyota Service Centers

AWESOME - Sherkova

Great service and extremely customer oriented personnel. Everyone there is considerate, kind, and polite. The employees are also willing to work with you as far as immediate necessary repairs/services and those that can be put on hold.

Horrible - Kerrie5130

I got a Van off of him less then 2 weeks ago everybody told me not to go to him and I didn't listen that was the biggest mistake of my life. He guaranteed me that nothing was wrong with it and I believed him but I signed a sold as is paper 3 days later I started having problems with it I took it to the garage and there are so many things wrong with it it's gonna cost me over $1500 to get it all fixed never ever buy from him he is s fraud and should be put out of bussiness

Superlative customer service! Had the hail damage... - UNCLEBOBO

Superlative customer service! Had the hail damage assessed on Friday, received a call on Saturday to schedule an appointment, dropped off the car on Tuesday and had it back on Wednesday looking like it just came out of the showroom. The overall experience exceeded my expectations. My personal thanks to all who were involved.

I went to get a new key for my Rav4 over 5 months ago. - KTee

I went to get a new key for my Rav4 over 5 months ago. They claimed their machine broke and they would mail me a key. I followed up with a phone call and email and got no response. I called again 2 months after I was "supposed" to receive the key. Alex told me they would get to it right away and mail it to me. Well that was 3 months ago. I called back yesterday and they weren't concerned with my issue. Told me a manager would call me back... so far no one has called me. The worst part is I paid for this key 5 1/2 months ago and never got it!!! I'm still waiting for even a response from anyone. This is the worst service I've ever received from a Toyota dealer.

Issue missed on first visit, two additional visits went well - Aguyfromtheburbs

The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode). Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved. One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left. I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever. Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform. All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.

Lemon Dealer - Scott H

Purchased a 2010 F-250 and truck has been a nightmare. The truck had a recent inspection sticker but recommend taking to your mechanic to check found several issues that shouldn't have passed! They fixed agreed issues took forever and didn't offer a loner. They had my truck 22 of the first 30 days I owned it. Trans pump was bad had to wait til dealer got a warranty to fix so didn't have to put out of pocket. First time didn't fix had to take back still noticed a drip they looked at it and the owner of Burns (Paul Burns) looked and said saw nothing leaking and basically said can't see the moisture I showed them. A week later fluid spewing all over had to send back to trans shop and had to put in another pump.(probably never did 1st one) The truck Anti theft system acted up they towed to thier mechanic and said it needed keys and they gave me 2 new keys. The truck didn't take long and dead in driveway again. Towed a 2nd time manager told me they had to install a new ECU had truck another week got it back and worked til 3 months later and yes it's dead in driveway again. Called owner Paul Burns he told me he needs to look into it. Tells me has no record of any work on anti theft system or new ECU. The Manager that was dealing with the entire time had left Burns but I had his Number texted him and he informed me yes it was definitely done and told me who did it and they have the record. Called Paul Burns and told him he looked into it and said that his manager at time must have been mistaken. I asked Ok if they didn't change the ECU what did they do to get the truck working and I was told believe it or not when they took it off the tow truck it magically started right up! Why did they have my truck for FIVE days??? Keeping track had no vehicle 53 days since I owned it. Now I am told it is my problem to get fixed! I hate liars and people that don't stand behind there work. This is the 2nd and last vehicle and last I will purchase from any of Paul Burns dealerships. Do yourself a favor go to a reputable car dealer.

Victor and Max were awesome. - joetric

Victor and Max were awesome. They were able to squeeze me in to quickly repair a flat. I was pleasantly surprised that their prices were w ithin a dollar of Costco, plus they have free freshly ground coffee which Costco does not. They were also able to fit me in for an oil change. The other dealership I used to go to charged me for every quart of oil (not just each quart over five like most places). At Performance Toyota, all the oil was included in the price of the oil change. I only paid a few bucks extra for a fresh filter and gasket. I never saw the old gasket so I'm not sure it really needed the new one, but I'd rather be safe and not deal with leaking oil down the road. The waiting room layout seems haphazard and could use a design upgrade. I found the dining area in the adjacent Sheetz to be a better waiting spot, which has a window facing counter with power and USB outlets to work, free WiFi and made-to-order food and beer for purchase. Better pricing is available when you pay with cash, check, or a debit cards so bring one of those with you if possible.

Purchased 2022 Venza received a warning from Toyota, - digin7890

Purchased 2022 Venza received a warning from Toyota, malfunction in Solar System or hill start assist control system ,VSC, TRAC has been detected. Also, all 4 tires were over inflated 39-41 psi. Malfunctions were never corrected weeks later or tire psi changed to recommend 33 psi

I had my vehicle in for service not to long ago. I had... - legit4life

I had my vehicle in for service not to long ago. I had two subwoofers, an amp, and a radio installed in my vehicle. I wasn't to sure about going to a dealership for this installation cause they can be real pricey. But i was surprise at the price off the whole installation. Very affordable and i love my sound system. I recomend all my friend and family to go visit this dealer. I would have given them all 5 but theres always room for improvement. I have an appointment to get an alarm installed and can't wait to see it work.

Always friendly and prompt response to any service needs. - Robbins310

Always friendly and prompt response to any service needs. Have been happy with everything I’ve needed to have done.

Great service and extremely accommodating to work with... - VPL

Great service and extremely accommodating to work with compared to other dealerships. I will continue to recommend this dealership ( especially the service department) to all of my friends and family

We have lived in several countries and several cities in - jdstmurray

We have lived in several countries and several cities in the US. Thompson Toyota is by far the best, the most considerate and thoughtful company about how it could help that we have ever had. The people we have contacted and dealt with have always been extremely helpful, helpfully suggestive and friendly. They even pick up and deliver our car.

Very bad company. Poorly managed, work takes twice as... - Vinnyjeep

Very bad company. Poorly managed, work takes twice as long as it should and then they charge you for it. Tom is a horrible person to deal with, no people skills at all, he just wants your money,

Lee was a great service rep. - Brettjyeomans

Lee was a great service rep. He kept everything straight up and I felt he was very honest. Constant communication with me as he learned about what was being done on my vehicle. Would be glad have him as my service rep in future.

Service department rocks. - Peasout

I have been servicing my cars at Toyota of York for a number of years; both new Toyota's and a mini cooper I purchased from the sales. department. I appreciate the time service people take to explain the whys and whats of having my car(s) repaired. From simple oil changes to the quirkiness of my Mini, they have always quoted a fair price. I like how they give me a heads up so to speak of what repairs will be needed down the road. I have not had an issue with any up selling. Just straight forward costs. Highly recommend.

Very disappointed. - Cerberus

Very disappointed. Calls into service dept manager and service writer waited. Got info from Peruzzi