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Pam Engelland provided excellent service at the desk.She... - Yukon newbie
Pam Engelland provided excellent service at the desk.
She quickly made contact re: filters to be replaced.
It was a busy morning in the service area, & Pam handled it very well.
Service was completed in one hour.
2nd chance was a bad idea. - candi00dennis
After my last visit, which I was reimbursed for the owner himself asked we give them another chance, unfortunately I did. My vehicle threw an emissions code and thought for sure they couldn't screw me over again. I was wrong. After sitting and waiting for 3 and a half hours I decided to see what was taking so long to diagnose. (I stated upon making appointment no work if warranty wouldn't cover it) co.e to find out the change 6 spark plugs and wires without my ok. Then they decide to keep it over night and I had to ask for a courtesy car which didn't have but an eight a tank of gas in it. I receive a phone call the next day from mike stating warranty wasn't covering it. I had already done my homework and with both my warranties I was told it was covered. I waited for my husband to return the courtesy car and pick up mine. After paying $500 he was able to leave with my vehicle and the receipt I needed in hand. Thank goodness for Stephanie a gm customer care rep and curt patton of plaza gmc in Omaha, I was later told Mike the service manager never even tryed to get warranty to cover it. Then Joel Beadle the owner suggested we not do business there anymore. I cant wait to throw it in his face that I was right and his business is shady. Also that I was looking for a dealer to take contract for vehicles with the wind turbine site for GE. Won't be him and to think I need 12 new work vehicles. So take my advice or don't beadles is a place you don't want to do business.
Rude Service Advisor and breaking parts - Redlegchevy
I took my Buick in for a check engine light. It was diagnosed as a leaky camshaft cover gasket. They repaired that under powertrain warranty. The next night, new check engine lights appeared. These were for a misfire. Service wanted to replace the coil for just shy of $300. I said I would replace the coil myself. After removing the two bolts, the coil came out in two parts. It is clear to tell that the tear in the #2 boot and the complete separation of the #1 boot occurred when the mechanic removed the coil to replace the camshaft cover. Additionally, the coil connector lock was broken.
Aaron flatly told me that I broke it when I was "wrenching" on my car. He told me he could not do anything as he pointed to his name on the sign above him and said "it does not say manager."
He was very blunt and rude.
I told him that he had made up my mind for me. When this lease ends in a few months, I will not be returning to Billion for my next car.
Fantastic! - Gail S
northtown provided me a loaner while my car was being fixed. I had hit a raccoon which did quite a bit of damage. While assessing that damage, they discovered that my one tire had belts showing and that it was quite dangerous for me to be driving it. Susan and her team did an amazing job in providing customer service, letting me know what was needed, worked directly with my insurance company for me, and I got text messages keeping me informed of the progress. Amber over in service listened to how I use the car...I am constantly driving, worked with my budget and the use of my car to get the best tire I could. She also did an oil change and an inspection of my car, when they discovered an issue, she called me to see if I knew about, if I wanted them to fix it and what the cost would be. With a new windshield, body fixed, all new tires, and an oil change, my car looks and feels like a whole new car! With oil changes only being 27.00, I won't be going any where else for my oil changes! then, I noticed that my oil change sticker said 5,000 miles for my next oil change. I called in to ask why, I was explained to that they use synthetic oil therefore, oil changes are every 5,000. With the amount of mileage I put on, compared to paying 45.00 for a regular oil change, this is going to save me lots of money by the end of the year! Thank you so much Norttown! You guys are the best!!
Always pleasant and gets us right in when we call. Never... - Peggy Jaeger
Always pleasant and gets us right in when we call. Never have to wait long and they are finished and we are on our way.