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Friendly staff and great service! I appreciate that they... - donna
Friendly staff and great service! I appreciate that they informed on what they were doing, & told me how much it would be fire they were done.
Ross in service and the ladies in service department were... - Sdhdvmsd
Ross in service and the ladies in service department were most helpful and made the service visit a good one—the ride to and from my office by very Friendly Deserae with no waiting is a plus
Fantastic! - Gail S
northtown provided me a loaner while my car was being fixed. I had hit a raccoon which did quite a bit of damage. While assessing that damage, they discovered that my one tire had belts showing and that it was quite dangerous for me to be driving it. Susan and her team did an amazing job in providing customer service, letting me know what was needed, worked directly with my insurance company for me, and I got text messages keeping me informed of the progress. Amber over in service listened to how I use the car...I am constantly driving, worked with my budget and the use of my car to get the best tire I could. She also did an oil change and an inspection of my car, when they discovered an issue, she called me to see if I knew about, if I wanted them to fix it and what the cost would be. With a new windshield, body fixed, all new tires, and an oil change, my car looks and feels like a whole new car! With oil changes only being 27.00, I won't be going any where else for my oil changes! then, I noticed that my oil change sticker said 5,000 miles for my next oil change. I called in to ask why, I was explained to that they use synthetic oil therefore, oil changes are every 5,000. With the amount of mileage I put on, compared to paying 45.00 for a regular oil change, this is going to save me lots of money by the end of the year! Thank you so much Norttown! You guys are the best!!
Always pleasant and gets us right in when we call. Never... - Peggy Jaeger
Always pleasant and gets us right in when we call. Never have to wait long and they are finished and we are on our way.
Worst business I've ever dealt with - F150 screw job
Crooked dealership. They could not diagnose a 2600 dollar problem on my vehicle that I bought from them on two separate occasions. Diagnosed two months out of warranty. They are thieves and dishonest as xxxx.
2nd chance was a bad idea. - candi00dennis
After my last visit, which I was reimbursed for the owner himself asked we give them another chance, unfortunately I did. My vehicle threw an emissions code and thought for sure they couldn't screw me over again. I was wrong. After sitting and waiting for 3 and a half hours I decided to see what was taking so long to diagnose. (I stated upon making appointment no work if warranty wouldn't cover it) co.e to find out the change 6 spark plugs and wires without my ok. Then they decide to keep it over night and I had to ask for a courtesy car which didn't have but an eight a tank of gas in it. I receive a phone call the next day from mike stating warranty wasn't covering it. I had already done my homework and with both my warranties I was told it was covered. I waited for my husband to return the courtesy car and pick up mine. After paying $500 he was able to leave with my vehicle and the receipt I needed in hand. Thank goodness for Stephanie a gm customer care rep and curt patton of plaza gmc in Omaha, I was later told Mike the service manager never even tryed to get warranty to cover it. Then Joel Beadle the owner suggested we not do business there anymore. I cant wait to throw it in his face that I was right and his business is shady. Also that I was looking for a dealer to take contract for vehicles with the wind turbine site for GE. Won't be him and to think I need 12 new work vehicles. So take my advice or don't beadles is a place you don't want to do business.
OIL Change - None
Your Quick Oil Change and Lube manager was up front with about how lone of a wait I would have prior to getting my Tahoe in for a oil change, so I decided to wait to have it done. After about an hour into the two hour wait he informed me that he had a cancellation and would running my Tahoe in for the oil change in. I appreciate his up front honesty and that he worked to get the Tahoe in earlier. Good Job and Keep it UP.
What I would like to see though is that Billion Motors would take me OFF the e-mail list for all the sales that you have going on in all the brands. If you haven't figured it out yet I keep my vehicle for a very long time in good working condition and trade them in when I am ready NOT when you want me to. So PLEASE remove my e-mail address from your SALES list.
The customer is always wrong here. - Sky
I was given a loaner vehicle that was not supposed to go to me apparently...That was my fault... and they needed it back and had no replacement. I have no way to work if that is the case. They weren't worried about getting my truck fixed. They just needed that loaner back and all they were worried about. Every single person I talked to in there was rude. I finally had enough and ask the manager on the phone if it was my fault they f**ked up and he hung up on me. I was very respectful until that point. They weren't going to do anything to help me at that point anyway.
Terrible customer service. Mangers, Salesman and Mechanics all rude. The majority of reviews say the same thing, so I am not really adding anything. It is the same song and dance. Just really bad service. I have no idea how they sell anything. I wish I would of read the reviews before I went here...
Edit: The also told me I needed just a new oil pressure sensor. (Shane) However, I needed a new pump as well. The oil pressure was fine when started, but when it got to temp it was lower than normal.
They let take my truck back thinking it was just a sensor. Pretty shady business that was just mad I bought my truck from Woodhouse instead of Billion.
I had just bought the truck. Woodhouse ended up picking up the truck and taking care of it all.
Service - ssrs28
The service was done very professionally. The time frame was good and worked with my schedule. The staff was very friendly and courteous. Nice amenities in the showroom while you wait
Great service as usual - Blazerbabs
I have been going to Rapid Chevrolet for many years, as have my parents and sister. We have dealt with Bill Sumners most of the time and we have really appreciated his help with our vehicles. We have always been able to get our cars in when needed and know that we could trust the work that was done.