107 Tennessee Ford Service Centers

You're service department is awful. - bmark021474

You're service department is awful. What is the point of taking online appointments if when the customer shows up you just tell them that if they drop their car you will look at it in a week or so? I made appointment last week to have my car looked at. I have a transmission code popping up. You're service page asks for all details pertaining to why you are bringing car in. So why would nobody call me to let me know that you wouldn't be able to honor the appointment and would need to keep my car for a week or longer?? When I asked service writer why they took appointment and didn't call she said she just looks at appointment not the reason. She was rude and I didn't appreciate it. Ive been trying not to drive car much in case it's a big issue. I drive it all the way from my house to dealership for appointment I made last week and I get told you can't look at it for over a week? If it was going to be big repair I was considering buying a car from Barnett. I will be sure to let everyone I Know not to bring their car to Russell Barnett or to buy a car.

I had a great visit with Robin in the service department. - coach24johnson

I had a great visit with Robin in the service department. She was the most helpful person I have ever been around. I'm a high school teacher and coach. I've been around a lot of good people and Robin ranks up there with the best. I had a question about my 2008 F-150 door locks and she not only answered the questions, but took care of helping me fix the issue. THANKS ROBIN

In Dec '21 I was able to get an appt in 2 days to check... - Glen

In Dec '21 I was able to get an appt in 2 days to check out the a/c in my NEW '21 Explorer that had not worked since purchase in Nov '21 at Lenoir City Ford. LC Ford would not work on the vehicle due to 60 day service backlog. After trying for a month to get LC Ford to check the vehicle a/c (and then repair it), I called Ted Russell Ford and got an appt in 2 days. When I arrived for my appt on 23 Dec. I was rec'd at service by Randy Turner and he gladly put the vehicle in the TRF shop. In 2 hours they found the problem and had it repaired. The Ford assembly factory forgot to charge the a/c with freon, but thanks to Ted Russell Ford it works great now.

Had a good purchase experience of an F150 Platinum, - pat

Had a good purchase experience of an F150 Platinum, followed by the consistently worst service experience I have ever had with a dealership. The service department rarely answers the phone, do not return voicemails and when I finally get someone on the phone they don’t follow up. All I want is to get my truck serviced and get a cracked windshield replaced…shouldn’t be that difficult.

My car was taken care of well and at the time that my... - Familyricks109

My car was taken care of well and at the time that my appointment was scheduled for. It was a great experience overall.

Always great service experience with these folks. - ttoldcar

Always great service experience with these folks.They really try to take care of their customers

Absolutely amazing! Johnathan the Service Manager was... - lulugrl63026

Absolutely amazing! Johnathan the Service Manager was extremely caring and very honest. Everyone was extremely nice and the young lady Cristina Morris Product Specialist. Cristina listened to me and was not pushy at all! I am In-Love with my 2021 Nissan Rogue. Thank you Carlock Nissan for having good people on the consumers side. Cristina Morris is a real Asset to your Company!!!

My Pontiac sensor indicated the engine needed to be... - docwirt

My Pontiac sensor indicated the engine needed to be checked. I was told that it would cost about $45 for the initial check. Then I was told it was the transmission and that would cost approximately $2450 but that they could flush it and put in new fluid for about $200 which I agreed to. That didn't fix it so they then told me the car had an oil leak that would be about $650. They could look at it again and possibly do a partial transmission fix for about $800. I asked what the car would then be worth and was told that it would be about $3000 less the cost of fixing it. That would mean I would be paying them more money than the car was worth and have nothing. The sales people started calling to try to get me to trade the car when I had made it clear that I had no intention of buying another Pontiac. I took my car to another establishment for a second opinion and found that it had could be (an was) repaired for $178.12 in one day. Woodford Motors had my car for three days and could only tell me how much it was going to cost. In my estimation the whole thing was a set-up to cheat me and/or get me to buy a new car. The only other possiblility was that the mechanic knows absolutely nothing. In either case, people need to know to not take a car there for repair because they certainly will be 'taken to the cleaners'!!!!