107 Tennessee Ford Service Centers

Great salesman and great service, managers and workers in - Happy happy happy

Great salesman and great service, managers and workers in the service department And very convenient for me

Dropped my F150 off two separate times in a little over - whitemw1

Dropped my F150 off two separate times in a little over six weeks for service for a loss in motor power. The service department charged us almost a $1000 for the first visit. Said they could not replicate the problem so therefore there was no repair to do under there policy in the 2nd visit. Third dropoff was by tow truck and we were told the truck needs a new motor. Incompetent is the least of this. Oh, and the service manager said, he does not care what motor it is, it should not last more than 100,000 miles!!

I called to set up an appointment on the 20th of March. - Tina Jacob

I called to set up an appointment on the 20th of March. My ford Explorer I bought from them in February 2023. I needed to get a price for replacing my keyless entry panel. I though that I would give them an another opportunity to service my car. I had a nightmare with their collision center. So hadn't planned on using them again. But I bought the car there so tried to be a loyal customer and was going to try them again. Now I called yesterday morning at about 8 Am or so and here I am waiting for a call back to get a price on vehicle repair. To late now it's already fixed. Repaired at CarTech in Smyrna. Had me in and out in just a few hours. That's where I'm going. Very reasonable. Charged me 590.67 including tax and replacing a back up bulb. I'm sure I would have paid over 800.00 at your shop. So I should think you for making me go elsewhere and to save a lot of money. CarTech sure knows how to treat their customers.

Friendly, prompt and professional, the very best Ford... - jspringer

Friendly, prompt and professional, the very best Ford service. I have been there for service three times and have always been impressed with friendly people and professional service. I drive a little farther to get there, but it's worth it. I would recommend them to anyone, you will not be sorry.

First service on my F-150. - mdlvol

I have taken my other Fords to each dealer in the area. This was my first schedule service for my F-150, so I thought I would try Cleveland Ford. First, they honored my appointment time, second, Carter took my info, got my keys, and told me if I needed anything while waiting, let him know. Third, the service was done quickly, and fourth, even with a coupon the bill was less than I expected. Needless to say, whenever my Sport Trac or F-150 is due for anything, I'll be at Cleveland Ford. Michael Lowery

On 15 Dec 04, took my truck to have the oil changed and... - scapel01

On 15 Dec 04, took my truck to have the oil changed and front rotors put on. Instructed Mr Tucker to ensure antifreeze was good. <br>on 20 Dec 2004, My engine block cracked due to the freezing weather. When I took it toElk Valley Ford, I was accused I did not have any antifreeze in the engine. When I started to explain I had the oil changed and to check the anti freeze, I was stopped by Randy Barnes when he stated you know how those quick lubes lie about checking things on the engine. I reapporached Mr Tucker and asked him to step in and he said there was no anti freeze. 6 Jan 2005, I asked Mr Tucker about 15 Dec 2004 visit, I asked for my anti freeze to be looked, he replied I don't recall that and that there is no special request on the vehicle Inspection Report. <br>Lesson: Make sure all request and answers are placed on the invoice or theinspection paper before signing the paperwork even if you have to put it on yourself. <br>I just bought a $10,000.00 engine due to poor workmanship at Elk Valley Ford.

I took my 2014 Escape in for repair on 9/16/2021 after... - jnhincary

I took my 2014 Escape in for repair on 9/16/2021 after waiting 2 1/2 weeks for an appointment. That same day I was notified that the service Tech broke a spark plug off in the cylinder head. I asked for my car back in the same condition as when I drove it in to No-Fair Ford and I got it back on 10/29/2021. I did not want No-Fair Ford to work on my car after I read the multitude of negative reviews about their service dept. online. After no callbacks from the Service Mgr. and an angry General Mgr., the Gen. Mgr. agreed to return it to me. He agreed by phone on 9/23 and face-to-face on 9/28. It took over 5 weeks to return my car to me and the repair consisted of replacing the broken spark plug (that No-Fair Ford broke) and labor that took less than an hour (as noted on the service ticket). I was told by the service dept. that the owner of No-Fair Ford was aware of my car's repair and approved it. I guess he approves of the lack of communications from the Service and Gen. Mgrs, the length of the repair (5 1/2 weeks), and the poor treatment I received from the Service Dept. and the General Mgr. I recommend anyone considering taking their car or truck to No-Fair Ford for repair to first read the online reviews at https://www.facebook.com/pg/FairwayFordKingsport/reviews/, https://www.bbb.org/us/tn/kingsport/profile/used-car-dealers/fairway-ford-0533-2769/complaints, and at the Better Business Bureau at https://www.bbb.org/us/tn/kingsport/profile/used-car-dealers/fairway-ford-0533-2769/complaints. Don't just take my word for it. I will never own a Ford vehicle as long as No-Fair Ford is in Kingsport to service it.

The folks at the service department went the extra mile... - Elizabeth

The folks at the service department went the extra mile for us, working with us to get the problem with our Ford Edge fixed, and fixed correctly. Fine folks and excellent customer service. Highly recommended!

The Service Department is awesome! - Nancy Anderson

The Service Department is awesome! They have been so easy to deal with and being a single woman, I so appreciate their fairness. Thanks guys and gals for being the best!.

Spoke to John in service and he went above and beyond to... - CHARLESMOOREKC

Spoke to John in service and he went above and beyond to make sure I had the information I needed about the vehicle. Highly recommended A+

Great - Breezy whipp

Great job !!!!! Overall gateway ford is my #1 option in car dealers they have always done me and my husband good and i will continue to give them my business. Thank u Caleb Evans