60 Tennessee GMC Service Centers

Brody was very helpful & knowledgable. - doodlebug1974

Brody was very helpful & knowledgable. He was able to get my car in & out quickly. Great experience.

Everyone was very friendly and prompt as we entered the - pamshwn

Everyone was very friendly and prompt as we entered the dealership! We always enjoy going to Serra of Jackson. Any questions and concerns were explained thoroughly throughout our visit. Everything was also very clean and bright!!

The staff is always very friendly and helpful. - harleynelson

The staff is always very friendly and helpful. They are willing to help and answer any questions we have.

Excellent Service and follow up Doug was great! - tomoheron

Excellent Service and follow up Doug was great!! Took time to explain process of a/c repair

Very good to schedule an appointment to take a look at an - mjlane00

Very good to schedule an appointment to take a look at an issue I was having.

I wanted to say thanks to a few people at the dealership.... - Lgriffin

I wanted to say thanks to a few people at the dealership. I purchased a new Suburban back in October. A few days later I had some medical compilations come up and did not get back to the dealership until late December. I ran into Branden and right away he was concerned about my health first. After some fellowship he asked how he could help. He was straight up with me, he had no clue what was wrong with my vehicle but he knew the person who would. Kristen (Service Writer) got Mathew Dillard to look at the vehicle. Tyler (Sales Manager) saw me while they were servicing my vehicle and said we are going to take care of you Larry , Don't worry about a thing. Matthew had some follow up questions about my vehicle problems. He took the time to not only show me what was wrong (turned out to be mostly operator error) but instructed me how to use the electronics of the vehicle. Employees like Branden, Matthew, Kristen and Tyler are a credit to the success of the dealership. Thank you all for your time and care. Larry

We have had an overall good experience at Darrell - julieedunn

We have had an overall good experience at Darrell Waltrip. We purchased a 2023 Yukon Denali XL in December and have had problems with all the technology (Google Asst., CarPlay, etc). We took it to be fixed and they did a system update and told us they ordered a new OnStar Module to repair the WiFi issue but it is on back order with no ETA. The reason for only a 4 star review is that there is no one there who is trained enough to teach us how to correctly use all the technology the vehicle has to offer. This is frustrating that we spent SO much money on a car that has all these features to only be left frustrated trying to figure it all out on our own. I really feel that they are missing it by not have someone trained in this area as it would be a really great customer service.

Auto Nation Collision center Representative Porsche - gcmgj

Auto Nation Collision center Representative Porsche Herron kept me informed about the process of repairing my Kia’s Sportage. I did not have any problems getting my extension of rental car or dealing with my insurance adjuster, all of this was taken care by the representative. After a few days in the shop, my vehicle was repaired, the craftsmanship was impeccable. I would recommend AutoNation Collision center to my friends and family member who need auto repair. I am very satisfied. Thank you for your excellent service.

The experience was great, and my problem was resolved - kdenton

The experience was great, and my problem was resolved quickly. Darrel has been great I got water in my diesel fuel, and he has help resolving issues that have occurred since with patience and understanding. Thanks

Good and professional and was easy to deal with can't - fredbailey441@gmail.com

Good and professional and was easy to deal with can't wait till they get finish remodeling

Used gmc web site to make an appointment for service - mikebrasfield

Used gmc web site to make an appointment for service which includes oil change and tire rotation. Appointment was scheduled for 8:00 am. Paid with credit card at 9:43. Asked for information when technician clocked on job. Unable to tell me. Do not understand why this type of service takes almost two hour when appointment is scheduled.

Your Service Reps are always so friendly and polite. - khoh63

Your Service Reps are always so friendly and polite. The young man who checked me in was no exception and he did an excellent job of keeping me informed on status of my truck. Always a pleasure doing business with Don Ledford.

Mark and the Saturday service crew rock! - beccasloan

Mark and the Saturday service crew rock! I was in and out in a reasonable amount of time for the services performed. I appreciate y’all!

Rob was great to work with and kept me updated. - Jeremy

Rob was great to work with and kept me updated. Once the issue was diagnosed parts were ordered and work completed.

Terrible service took a vehicle in for oil change and got - Munchie

Terrible service took a vehicle in for oil change and got a $3000 estimate for all kinds of stuff

The very best Service Advisor, Dana Spears, is the - msbehavior2

The very best Service Advisor, Dana Spears, is the primary reason I continue to choose this dealership to service my vehicle.

Very sad to say that we purchased a brand new Yukon - NUTMEG250

Very sad to say that we purchased a brand new Yukon Denali XL from Wyatt Johnson (Of which we paid Cash) , at 2600 miles the engine went out and left us stranded on the side of the rainy interstate. We are a mobile surgery practice so we rely solely on our Yukon XL to haul all of our equipment to each hospital. Roadside Assist towed it to the nearest dealership in Dickson where that dealership informed us it could be months before they could replace the engine. Besides that they had another Yukon in for the same problem and they had been waiting 7 months for an engine for that vehicle and supposedly only make a couple of replacement engines a year?!?!. I reached out to Wyatt Johnson, told them the situation and that Roadside Assist has to tow to the closest dealership. I asked if they could help us to get a loaner Yukon XL since the dealership that has our vehicle doesn't have anything that large to accommodate us. Our sales guy stated that since the vehicle wasn't at their dealership for repair they really couldn't help us. (DON'T THEY ALL WORK FOR GM???) They suggested we PAY to have it towed to them where there could access the "Internal Engine Failure" Then they could probably have us a new engine in 3 days. They also said they couldn't provide us with a vehicle of equal size and value because they had nothing available. I asked about them paying for a rental. (Suppose to be part of the GM promise) They said it only pays $25.00 a day so we would be required to pay the difference. After much aggravation and phone calls back and forth, Wyatt Johnson agreed to pull a vehicle from their used car lot and bring to us. They were suppose to have it to us yesterday but called late last night and said sorry it would have to be today. Then when it does arrive it's a regular Yukon, Not an XL. So we are no better off than we were. The reason for the long review is this. DO YOUR HOMEWORK. Find out what customers are really saying about the dealership. We have a multiple doctor practice and run a fleet of Yukon XL's so although our salesperson got commission on $100,00 he will be missing out on the other $400,000 that we would have been spending on the rest of the new vehicles. PLEASE TAKE NOTE YOU HAVE BEEN WARNED!

The overall experience was absolutely horrible and very - Kathryn Miller

The overall experience was absolutely horrible and very deceiving. We called made an appointment to have our vehicle serviced. I was told when I made the appointment that my vehicle would have to be dropped off. We met with service tech Adam. He told us that since we were having check engine issues that it would be a minimum of two weeks before they could look at the car and we had to leave it. Which was fine. He then told us that it would be $159 for diagnostic for the car. That would be applied to the repair if we choose to allow them to repair the vehicle. We signed our papers left. Two weeks went by and I received a call from service department stating they have exhausted their one hour diagnostic and that it would be $636 for them to tell me why was wrong with the vehicle. I was confused and asked the service tech what he meant by hour. He explained that the initial $159 was for only one hour of service. I informed him we were never told it was $150 per hour of service. I felt lied to and informed him that I would pick up the vehicle. We went down there and spoke to Adam. He kept talking in circles stating that what we were asking was the same thing. I did lose my temper and started yelling. At this point I felt lied to and that I was paying money for absolutely no resolution. My husband spoke to the tech man anger and he informed him that they do not tell customers it’s $150 per hour because they don’t want to scare away customers. I feel that everything should be explained ahead of time so that the customer can make a decision if they want to continue service. We explained very detailed the issues we were having and what we have done so far to the vehicle. It is completely unfair for the employees to tell customers one thing trap them into having to pay for something they did not receive. The cashier then told us that if we hadn’t came in their yelling that they could have worked with us. There was no sympathy shown and we ended up paying $175 to get our vehicle back with answers and two weeks without a car. I read the pap artwork given to me at check out and even the paperwork was dishonest. Nothing on the paper indicated anything was done except what we already knew was going on based on the computer reading. Made me feel like they just read paperwork and decided it was going to be 4 hours of service. Which could have been told at the front end. I would have never left my car their for two weeks thinking that it was being diagnosed for $159 when I. Reality it was known from the beginning that it was going to take 4hours. Very dishonest and unprofessional. It’s theft when you lie to people like that. Then turn around and expect them not to be upset.

We were passing through Nashville on a Friday night and - tcwfarms

We were passing through Nashville on a Friday night and our 2023 Tahoe broke down. We called the first GMC dealer that appeared on our phone. The service dept. got us in the next morning. They needed to get a part. they got it on Monday and fixed it promptly. The service they provided was second to none. They even paid for a Lyft to get us to and from the hotel. AMAZING!!!!!!! We even thought of buying a new GMC so we could continue traveling home to Minnesota. The sales dept (Presleigh Jaggers) had no obligation to work with us because of the chances of us as a return customer due to the distance between Minnesota and Nashville, they still gave all the attention to sales detail as if we would be a repeat customer. Thank you Beaman Buick GMC. Tom and Ann

Excellent service, caring employees and compassionate owners - Charlie Cash

I use Chaparral to service my vehicles for as long as they have been open. I presently have my GMC Yukon and Chevy Corvette. The Service Manager, Service Advisors and service technicians are tops in their fields. From the minute I drive into the service area, I made to feel important. The work is always performed professionally, in a timely manner and always comparatively priced. I recommend the service department to anyone needing service on their GM or any other vehicle.