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Thank you for fixing my precious car. Appreciate updates... - SK
Thank you for fixing my precious car. Appreciate updates and text messages throughout the repair process. Exceptional customer service. Will definitely recommend the body shop.
My experience from the San Antonio BMW Service Department... - Rosco6233
My experience from the San Antonio BMW Service Department was exceptional and since their old location on Hwy-281 the service has improved 200%. Beginning with reception, to swift evaluation and notification of issues found. And lets not forget the loaner department. They are all professionals from the leadership on down. They have made the process so smooth that if you wish to get a loaner your wait time is quicker then going to the ATM. Then back the Service Department you get a video message a freaking video message directly from the mechanic explaining what was found and the video thing is ingenious. And my advisor Mrs Maggie this time, because my normal advisors where out that Saturday was exceptional. And by the way regular go-to advisors, Rhaudell & Esperanza are also great every time I visit as well.
But, back to the advisor that helped me on my visit, Mrs. Maggie. I only came in for a car wash and air in my tires. Mrs. Maggie was even more exceptional then expected. By anticipated everything needed from beginning to end. She even had my X1 ready on the port with no waiting once I got there. She explained the issues, the fixes done and to let her know if my problems accrue again (a software and engine oil leak) don't hesitate to call. I have had 4 Mercedes and 4 BMWs in the last 23 years. I've received service from both Mercedes and BMW in Hawaii as well as San Antonio, then worked at Lexus service department. This has given me high standards regarding service from a luxury car dealer ship. The service department at BMW of San Antonio as of today has surpassed all my expectations. So, I give Mrs. Maggie and the San Antonio BMW Service Department a 10+ from me! I would recommend them to anyone regardless of the cost or the type of car they own. This is because the workmanship and exceptional service is worth it.
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
Momentum BMW has good service technicians. I always got... - Emmanuel M
Momentum BMW has good service technicians. I always got my 328d serviced there and now my 340i. Mr Aldana has always taken care of me and my veichle! If I have any questions or concers he always answers them, can't complain! Momentum is my home delership to get my car serviced!
Karla Rodriguez is my service advisor and she is the... - AllisonH
Karla Rodriguez is my service advisor and she is the best. Autobahn BMW service department is always great. I have been coming there for years -- this is the reason why I buy a BMW.
The repairs look perfect. Looks brand new and showroom... - mad60
The repairs look perfect. Looks brand new and showroom perfect.
Very professional and customer centric dealership! I love... - crowrhonda2
Very professional and customer centric dealership! I love my 550i
I'm constantly asked to post reviews about "my... - LounOklahoma
I'm constantly asked to post reviews about "my experience" with different companies I interact with. That being the case, I only post if I truly believe I was treated in a manner that is above and beyond. If I feel the treatment was average or lower, I'll just be nice and don't write anything.
With Classic BMW, and especially my advisor, Cody Garcia, I have no reservation about posting on how great their customer service facility is and how well Cody treats my wife and I every time we bring in our BMW X5 in for service. They have always provided us with a very nice loaner and are quick to take care of any maintenance issues.
This time around, Cody went way above and beyond and I cannot thank Cody enough. With my extended warranty coming to a close, Cody advised me to leave my X5 for a comprehensive inspection to look for any issues that could be fixed under warranty. Well, they found numerous mechanical issues that, in my opinion, saved me thousands of dollars in future repairs. Thank you Cody!
The dealership itself is fantastic. Clean and buzzing with activity, it's an experience I love to interact with. I always feel special walking around the dealership and everyone I interact with are so friendly and professional.
We did not buy our X5 from Classic BMW, but I can assure you that our next BMW will come from this dealership.
I would like to start off by thanking Mr. Sergio Perez... - jessicachavira25
I would like to start off by thanking Mr. Sergio Perez for his AWESOME customer service! I loved the fact that he kept me informed throughout the whole processes on what was going on with my car. He offered a loaner right away which caught me off surprise because usually dealerships tell you to figure it out while they have your car. I was blown away on the fact that they pick up your vehicle wherever your at and leave you the loaner. This by far has been one of the greatest experiences I’ve had. My car wasn’t cheap to fix but the way I was treated really pleased me. Thank you Mr. Perez, keep doing what your doing because your AWESOME at it! - sincerely, Jessica Chavira Linton (X6)
Very poor service always had the car serviced here yet... - Rrr1022
Very poor service always had the car serviced here yet they never gave us the correct diagnosis. Did all the repairs suggested just to find out the it created more problems and no quality of work had to warranty repairs multiple times and the car started having even more issues.
BMW West Houston (along with their sister dealership... - unhappy client
BMW West Houston (along with their sister dealership Momentum owned by the same group) treats their long time clients like trash. Can't believe this is my 2nd time having to leave negative reviews because I am that upset and disappointed. Usually people can't even pay me to leave reviews because I don't have time for this xxxx.
Where to start...
1. Nonexistent customer services. Seriously, we bought a brand new x7 (120k+!) in the middle of the pandemic when car sales plummeted, and they didn't even try to do post sales follow up. Shockingly, not even 2-3 months in, I noticed many issues with the SUV (probably from being cheaply built since they rushed our build).
2. Have had long history of POOR repair services here. I question whether they had competent technicians fixing my cars. NO QUALITY CHECKS WHATSOEVER.
My 6 series, just a few years old, was put in for repairs and body work, got it back and they fixed one thing but completely ruined three others due to carelessness. I complained and sent the car back, got it back the 2nd time and you guessed it...fixed the old and I noticed more crap. I requested for the car to be sent back in for them to correct the remaining issues (stemming from the original repair request) ,and they tried to denied all responsibilities. Claimed it was not their fault...um yes it was, and it's insulting when people straight up BS you. Very unprofessional trying to argue with your very long time clients. Not to mentioned we paid thousands of $$$ out of pocket for these repairs. Within 3 weeks more issues discovered.
I will continue to give this place my unimpressed attitudes until they fix their xxxx. I'm not paying extra money to fix things caused by carelessness from their technicians or whoever touched my car while it is at the dealership.
Took my X5 in for service. I spent $2500 for repairs.... - Powellkeith04
Took my X5 in for service. I spent $2500 for repairs. Techs ended up damaging my steering column and wanted to charge me for it!
I had an auto accident on Nov 30th and brought the... - Ckinchen
I had an auto accident on Nov 30th and brought the vehicle to BMW north and AutoNation collision in Spring,Texas. It has now been close to four months and I still do not have my car back. Initially they ordered a radiator from BMW and received the wrong radiator back. When the dealership contacted BWM they were told they aren’t currently making that radiator due to production delays and COVID 19 and that they will try to start working on it again in February. The collision center has been paid by State Farm and I have no estimate as to when I may get my car back. I asked for compensation from BMW since this is a lease and they sent the wrong part causing further delay and it isn’t my fault they have chosen to make other more profitable or more used parts than the one I need. I was offered $150 in accessories. So my lease is $1,250 a month and I’m out $5,000 of lease payments with no car and they offered me $150. At this point there is no guarantee I will ever get my car back. I have another $30,000 of lease payments before I can walk away from this car that I am paying for and do not have access to. Nobody wants to help and everyone is paid but me. Think long and hard about buying from anyone in this entire transaction chain when they have no answers for a real world problem. The entire situation reminds me the recent power outage in Texas. Everyone at the mercy of the big company and one customer means nothing to them. Buyer beware.
I have worked with many service departments and many... - Anonymous Car Owner
I have worked with many service departments and many advisors and this is consistently the worst. Brandi seems to be bothered by the fact that she has to help you and would rather go back to her phone. The service itself is fine and does decent job of turning cars around. The valets are always very friendly and helpful.
This place is not professional at all, my son has taken... - Mayela Nielsen
This place is not professional at all, my son has taken the car several times with them and each time they leave a bad job, they painted the car and less than a year and the paint fell off, I took him to see the problem and the manager He said they couldn't do anything, they took a lot of money from the insurance company so they could put a painting on it that didn't work, they just want the insurance money !!!!
The Best parts and Service in Houston - Drsjhancock
Angel Martinez in the parts department is phenomenal. Every time I have called or asked him any questions regarding my sons 328i or my new to me 550i, he has known exactly what part I'm talking about or what part to get. He is extremely knowledgeable and is extremely polite. I have never been to a parts department ( and I always go to dealerships to get OEM parts for my vehicles) and been treated with this kind of respect and professionalism. I strongly urge anyone looking to get parts to go to Advantage BWM and talk to this gentleman. You will not be disappointed.. #Angelisphenomenal
Robert Garcia in the service department is my hero. After getting new Key fobs/keys from Angel in the parts department, I
was lucky enough to meet this gentleman. I was a walk in from the side door and he took care of me like family. He not only explained how to program my keys, he had me go get my car and then did it all for me (without charge). He noticed i had paper plates and ran a service report for me to see what shape my car was in (without charge). Luckily, it was up to date on all services. He noticed it had a small smell of oil, which i noticed also. he told me about a issue specifically for that motor and about an oil consumption test to verify problem (also without charge) if test was positive, BMW would fix the problem for free. He was able to get me a loaner car and get car checked out. I was informed the next day that the services were covered. He explained in detail every part covered and what to expect. He also recommended turbo coolant lines be replaced during the service that saved me thousands of $$. This gentleman treated me, A stranger off the street. like family. I have never been this impressed with the service level in my life. This mans level of professionalism and courtesy was above and beyond anything i would have ever expected. I will now drive from the woodlands to downtown to specifically go to this dealerships as a result of service and car from these two gentleman. I would give 5+ stars if I could. #Robertistheman
We have used Alderson BMW in Lubbock, Tx for many years... - sammyj
We have used Alderson BMW in Lubbock, Tx for many years now for our car purchases, service and repair. We highly recommend this dealership and have never had a bad experience. We really appreciate the professionalism of their service department and the Service Manager Gary Johnson. He and his service team are exceptional.
New Engine for $18,000 - Maggie Stein
I initially brought my 2009 X5 BMW into Autoplex Service in March 2015. The issue was a clicking noise which I believed was the lifter valves that had been on recall. They were replaced three years prior and were no longer covered under warranty. The car is no longer under warranty. The service department changed the oil and I was told the clicking was caused by an old battery. A new one was approximately $700. I brought it to Kroozers and they repalced it for $250.
I brought the car in again in August because the engine light had come on and the car was still making the clicking noise. They kept the car one week and I called Kendra, Service Advisor, to see what the problem was. They hadn't even looked at it. She called me back later and she told me it could be the valve lifters but they had to look in the engine. To replace the valve lifters would cost around a thousand dollars. I said go ahead and change them if that was the problem. I called back and was told by Kendra the engine was completely filled with oil sludge. They could replace the valve lifters but that would not fix the lower damaged half of the engine.
THE COST FOR A NEW ENGINE WOULD BE $18,000 OR $12,000 FOR A REFURBISHED ONE. I was floored. I told Kendra to please get my car ready and I would pick it up when it was available.
I called Kendra again to expalin to me how an engine that was just fine five months ago now needed a whole new engine. She said she didn't know what happened, however because I had the battery changed somewhere else, she could not vouch for the problems. I never knew a battery change could damage an engine like that.
I then contacted the main BMW customer service department and conveyed the situation. I first spoke with Jessica and then Skylar. He called and spoke to Kendra. Bottom line: he brushed me off and took Kendra's word. I picked up the car and was charged $667. They never even bothered to change the oil.
I had the engine flushed, which Kendra never offered as an option, and an oil change for $140. No more clicking sound and the car is running fine. THAT WAS ALL THAT NEEDED TO BE DONE. INSTEAD I WAS GIVEN TWO OPTIONS--$18,000 or $12,000.
Amazing customer service, they know your time is valuable. - Fatima
Worry free, no time wasted and extremely pleasant while being helpful: I don't even worry about my car anymore because I know that should something go wrong I can count on FRANK at parts and services to fix it. They know my time is valuable so Frank always makes sure the problem is resolved in a timely manner so I don't have to take time off of work. The best part is that they will pick up my car wherever it is and either lend me a car or pick/drop me off where I need to be. I honestly love that about my dealer. They are very AVAILABLE.
What a waste of time. - me
i was told it would be a free Diagnosis but of course thats a lie. 400 dollars later and after i told them what it was. now they want over 200 dollars for one sparkplug. i have a v8 just think if i asked them to do them all. dont ask if they are nice. there not. im not going to let them Ruin another X5 like they did before. nope dont do it.
Nice pretty new building and I'm sure they are... - clb1441
Nice pretty new building and I'm sure they are knowledgable, but once your car is not under warranty look out! They are really expensive and they will lie to you and tell that expensive stuff is wrong with your car when it's not a problem at all. Luckily I have a garage floor that tells me the $742 oil leak that they claim is a problem, really isn't a problem! Watch out!
Worst experience ever with BMW of The Woodlands - from... - rkroslowitz
Worst experience ever with BMW of The Woodlands - from someone who has been driving BMW's for the past 12 years, and who currently owns 4. I would avoid this dealership at all cost. Took our 2017 X5 in for service after the check engine light came on. We were given a loaner and left the car for service. A few days later the service advisor called to tell us that there was a problem with the fuel injectors and that they needed to order parts. A few days later the service advisor called and told us that while they were fixing the fuel injectors a tool that they were using broke and part of the tool ended up in one of the cylinders and that they needed to take the engine apart to retrieve the broken part. Several days later we were told that the car was ready. My wife picked up the car, drove less than 6 miles and the engine light came on. She immediately returned the car to the shop. When she arrived, the service advisor told her that they found a chip in the windshield of the loaner car and that we needed to replace the windshield on the loaner car. They gave here the same loaner car while they again repaired our X5. The service advisor called the next day, informed us that the service technician had not connected some vacuum lines correctly, but the car was ready and we could pick it up, however they would not release our car to us until we gave them an insurance claim number for the windshield on the loaner car. It was late in the day and our insurance broker was no longer in the office so we were able to get a claim number. The service manager was extremely rude, yelled at my wife and told her that he did not care where our broker was that she needed to call the insurance company directly and get the claim number before they would release our car. The next day, my wife went to the shop with the claim number and was told that they would not release our car if she did not pay $1,000 for the windshield - which they believed was our insurance deductible. State Farm, our insurance carrier was absolutely incredible during this entire excruciating experience and told us that there was no deductible and that they had already paid the claim the dealer made. State Farm is working with BMW of The Woodlands to get our $1,000 back. SHAME ON BMW NORTH AMERICA for working with this dealership and SHAME SHAME SHAME on The Woodlands BMW for their rude, unprofessional, and unacceptable service.