423 Texas Ford Service Centers

Made promises they didn't keep. Took 5.5 months to... - riddler

Made promises they didn't keep. Took 5.5 months to complete. Said I owed them $9,000 on day it was finally ready. First I ever heard of extra charges. STAY AWAY! SCAMMERS!!

As a long time Wimberley Resident , I need my communities - jeanne_renee

As a long time Wimberley Resident , I need my communities assistance please. 151 days ago, I had my Ford Explorer towed to Griffith in Ford San Marcos to have a new sensor put into it. My husband got the old sensor out (with the assistance of our son who is an active duty Army large engine mechanic) but here at our home we were unable to put the new sensor into place. Since we couldn't get the new one in, we towed it from Wimberley to where we bought it brand new in 2018. My car only has 47,000 miles on it. My problem is my car is still not fixed and they have replaced so many things on my car now including the alternator, battery, (which was said to be in good condition upon their intake on March 4th) crank sensor, throttle body, reducer wheel, and more but I can't remember the names of it all. On May 22nd they said my car was back jumped. They are trying to say that had happened while in our possession before being towed there. Which is simply untrue. The bill now sits at $7,000 and they said we need a whole new PCM. When I didnt agree with what they are wanting to charge me, I was asked what I thought was a fair price to pay. I am asking all of you, if anyone knows Chris Griffith, owner of Griffith Ford, or a way to let him know that for the last 5 months I have been leaving him a message at the dealership every week. He hasn't returned my calls so maybe he isn't getting the messages. The receptionist always alpologizes and lets me know that he is a very busy man. Im sure he would assist if he knew I was trying to reach him, given the fact he was there to shake my hand when I wrote him a personal check for both of my new cars that I have bought from him and now he won't return my call. Let him know that this Grandma, mother of five, bought my car new from him and it only has 47,000 miles and I would like him to stand by a car he sold to me.

tHIS DEALERSHIP IS WILLING TO WORK WITH YOU......iF YOU... - seehunt

tHIS DEALERSHIP IS WILLING TO WORK WITH YOU......iF YOU FEEL A MAINTENANCE PRICE QUOTE IS A BIT HIGH THEN ASK FOR IT TO BE RECONSIDERED. i'VE DONE THIS SEVERAL TIMES AND HAVE HAD THEM REDUCE MY BILL BY 10%. tHE SAN MARCOS DEALER IS VERY GOOD AND IS WILLING TO ACCOMODATE YOU NO MATTER THE PROBLEM. THEY WILL EVEN WORK ON NON FORD VEHICLES....A PLUS WHEN YOU DON'T LIKE A LOT OF RUNNING AROUND. PLUS THEY HAVE AN OWNER ADVANTAGE PROGRAM THAT REBATES YOU A PERCENTAGE OF YOUR LAST BILL....IT'S SUBTRACTED FROM YOU NEXT BILL AND YOU CAN LET IT ADD UP. MY LAST BILL THERE WAS 64.00 AND I HAD 21 DOLLARS IN THE REBATE ACCOUNT.....SO MY ACTUAL BILL WAS 43 BUCKS....NOT BAD AT ALL. I LIVE 52 MILES AWAY FROM THE SAN MARCOS DEALERSHIP AND IT'S ALWAYS CHEAPER FOR ME TO GET MY F250 SERVICED THERE ( EVEN COUNTING FUEL COSTS ). THEY MAY BE A SMALL NON FANCY DEALERSHIP BUT THEY ARE AT THE TOP WHEN IT COMES TO SERVICE.

Great sales employees Great help for a deal. - johnnyreyna2011

Great sales employees Great help for a deal. But poor service for maintenance repairs Difficult time

Cody Kenney is the best, no back and forth. - Dandshwc

Cody Kenney is the best, no back and forth. He's a straight shooter and even sent a rescue vehicle when I broke down out of state!! The very best!!

Parts department has no idea on anything. - rbenavides669

Parts department has no idea on anything. They don't keep up with orders and they don't call customer back

i had a great experience with Javier Gonzalez shopping - Matt

i had a great experience with Javier Gonzalez shopping for a car at helfman ford

What a joy to work with this dealership… just going into - Jere Gengenbach

What a joy to work with this dealership… just going into retirement I bought a Ford King Ranch package for my retirement truck.. The dealership from beginning to end and end into service is the best dealership I’ve ever dealt with in my whole life.. Very friendly upfront and flexible… I don’t recommend much but I do and would recommend HENSON FORD

I took my truck in recently, and they not only fixed the - Dgriff

I took my truck in recently, and they not only fixed the issue but addressed a couple of recalls at the same time. I highly recommend J.O Williams for their professionalism and courtesy.

My King Ranch had 34,600 miles on it and after paying - JD

My King Ranch had 34,600 miles on it and after paying $300 for a full diagnostic ya'll couldn't fix it. Towed it in, got it back and it continued to not turnover, no starter, nothing. Traded in my now useless Ford for a 2021 Dodge Laramie 2500 Heavy Duty 6.4L Hemi. Ya'll convinced me due to lack of being PROACTIVE in my being stranded, repeatedly, with no operational vehicle to buy Dodge, for life. No more Fords ever. FYI, I had planned on keeping my King Ranch for life but your service or lack thereof got in the way. PS. I went from a Ford lifer to a Dodge lifer all right down there at your dealership and it only cost me $300.