47 Texas Volkswagen Dealers

I had the opportunity to work with Brian W. - Lauren puskas

I had the opportunity to work with Brian W. today.. he was FANTASTIC!! He was very knowledgeable about the car I was buying and made the whole experience actually pleasant. I 100% recommend VW cypress! Alex was a rockstar too and did everything he could to help me make my first new car buying experience wonderful. THANK YOU VW CYPRESS for being wonderful!! Shout out to Jason Koontz also for being available every step of the way.

Chris Brown is one of the best salesman I’ve come across... - Kdutton33

Chris Brown is one of the best salesman I’ve come across at any car dealership!!! He’s very knowledgeable about the vehicles, even the used non-VW, ones we looked at, and bought. He is also very patient, we had three kids with us the whole time. And lastly, he is very personable. We enjoyed the shopping experience because of him! Thank you Chris!

Always bring in my car for maintenance because I like - Sjkalas

Always bring in my car for maintenance because I like VW’s service schedule. I usually bring my car at the 10k mark and my service history is in one place and takes the guesswork of what and when it was done. Service advisors are friendly and make sure everything is covered for repair. Plus they provide you with video of the service tech explaining the repair and recommendations. Robert Trevino, the service manager I deal with is an invaluable asset to the dealership and a gem of a guy. Totally customer service and satisfaction focused.

Best dealer, very attentive and they work hard with... - mbashawry

Best dealer, very attentive and they work hard with you. Mr. Geter knows a lot about Volkswagen vehicles, he helped me and showed so many cars till I found the one I want. Ms. Ables is very attentive and a hard worker. If you are in the market for a Volkswagen, visit DeMontrond Volkswagen in Houston they will make sure that you leave happy with a car too.

If you are looking for a salesman who is polite,... - mydebzi

If you are looking for a salesman who is polite, professional and has a lot of knowledge about Volkswagen/Volvo vehicles, then go see Erik Thompson at Garlyn Shelton in Temple. Thank you Erik!

Justin is great! He helped me find exactly what I needed.... - lyndamk

Justin is great! He helped me find exactly what I needed. Justin was knowledgeable and straight forward. From start to finish it was a great experience!

This place has to be the worst place I have ever dealt... - Thomas_ak

This place has to be the worst place I have ever dealt with in customer service Left my car off for an oil change and alignment...two days later they have not even started the process I go to pick up the car and the back bumper is off and waited to get it put back on. Paid 150 for them to do nothing I would not a buy a car from this place for any reason I should have taken it to Lubbock to get it serviced ... the service department is the worst in Midland !

I walked into the dealership already knowing exactly what - Kiki Beatty

I walked into the dealership already knowing exactly what I wanted and how much I was willing to spend on a brand new car. I left with exactly what I had in mind! I gotta give a huge shout out to Alanna for making it happen. Seriously, she made this whole car-buying experience the absolute best for me. Thank you, Alanna! You're the best! #TeamVolkswagen

BEWARE SERVICE DEPARTMENT!!! - sesakw

BEWARE SERVICE DEPARTMENT!!! So, my military son hit a pot hole and punctured his tire on the edge where it was irreparable. Took it to Hoy service, he had a tire and wheel policy to cover repairs. Josh in service advised him that the warranty company, Fidelity Warranty, denied the claim because the customer drove on the tire flat and abused the tire. After talking to my son, he did not know who the warranty company was or why it was declined. He called the dealership where he purchased the car and found out it was US warranty not Fidelity. The Adviser had flat out lied! I even talked to the adviser and he told me the same thing! The claim was denied due to customer abuse. Well if there is no contract with Fidelity the conversation would be "whats the VIN number, you have no contract" end of discussion. How do I know? I am a veteran adviser. I deal with these companies every day! So I asked for the service manager and got Willie who said he was the assistant to the service manager. (according to the web site he is the service manager) More Lies! I informed him who the warranty company was and he said he was not set up to deal with them. (Half truth!) The warranty company said they could take the claim over the phone and pay it in minutes. During this time the tech came into the office and exclaimed "are these idiots still arguing over the warranty?" Not realizing he was standing next to my son! So after 3 hours from the time my son arrived, the claim was paid and the car released and my son left. Never to return. This should have been an easy warranty claim. I have no idea whats going on. I only know they tried to charge my son $226 for a repair covered by tire warranty.!

I was told that I was approved by the sales rep. - ILM1976

I was told that I was approved then that they neede a coapplicant I submitted my additional information then that I needed to call the credit bureau to remove an alert and I did. The alert was removed and then they told me the additional information was not good enough. Then they requested my moms information in which I submitted. The sales rep then called me , but he didn't know. He said only nonsense and going in circles and no one knows anything. Bad customer service very unprofessional.

I have purchased several cars from Sterling and have been... - DDave

I have purchased several cars from Sterling and have been very happy. Sterling the owner is a character, but a genuinely nice guy that wants the buy to be happy. And the service does not stop with the sale, the service department is great also. They are very considerate and professional, and will level with you. I've never had any major problems with my VWs, but have seen them go to bat with the company to make it right for the person. I can whole heatedly recommend this dealership for sales and service.