51 Utah Ford Service Centers

Lost Drivers License - Stuck in Utah

I left my drivers license lay on the console and it slid through a small opening between the dash and console of my F350. I needed my license for ID to fly home. Moab Ford’s service manager took the dash apart and retrieved my license that same morning and didn’t charge me a cent. I have driven Fords for most of my life and this is one of the best dealerships I have dealt with.

Had an issue with a repair. - kurtis246

Had an issue with a repair. Bruce contacted me and we worked it out. Jeep is repaired and all is good. Great care & service.

Best service and manager I have ever had!! - Alex T.

Gwen is a great manager, and the service is wonderful, I will always bring my truck to her no matter how far I live (I’m in Midvale 😊). I love working with her and the staff anytime I need some work done with my truck. She always goes the extra mile no matter what, even if she is off she takes care of me and makes sure I’m happy with the service. I’m always treated with respect and as a family. You have a permanent costumer!. Thank you Gwen and the wonderful staff!!. The best service in Utah!!

Purchased a Truck from Justin at the end of December. - Christian

Purchased a Truck from Justin at the end of December. There were some things that needed to be done on the truck to service the "E" Brake light and a very squeaky door hinge. They gave me a "We owe" to fix the parts on them. Took the truck into service about a week later for them to actually find out what was wrong. They did. Was told the parts would be ordered and I would be notified when in to get it done. That has NEVER happened. Period. Its now almost May and I cannot reach Katelyn in service despite my many many attempts to do so. I've talked to her directly once and she told me she would call me back. That was over a month ago (March 15th). I have done the online chat, called the actual store and given my name and phone number to many people who work here and promised "We will call you or email you here soon" Nothing. Radio silence from everyone. How hard is this? If parts are backordered, fine, at least call your customers to let them know what is happening. I work in the industry so I know how this all works. When everything here is said and done, I will never return.

The service department looks foe ways to force upsales on - P4presher

The service department looks foe ways to force upsales on customers. I watched them ask manager as to what to do about a customers k&n filter, to clean it. Manager said no, I was shocked! Then said just replace it. That's stealing from the customers car. Those are not cheap, now he will have to purchase again, and pay for a new FORD filter. That's the way to steal from their customers.

The best! - Penny

The best! Great people and great service both in the sales department and service department.

Unfortunately had a terrible experience. Service... - wpytlik

Unfortunately had a terrible experience. Service department tried charging me for work covered under my warranty. Was forced to contact Ford Warranty department directly to resolve the issue. Young Ford, Brigham City, then charged me $189.95 for the diagnosis in addition to my warranty deductible. To make matters worse, I had a scheduled appointment and they didn't start diagnosing my vehicle for 4 days. Absolutely ZERO communication. I was forced to personally go into the dealership for updates. Will never use an Young dealerships or service departments again. They absolutely do not care about their customers.