36 Utah Jeep Service Centers

Their service department at the Dodge / Jeep is the WORST - ttfns

Their service department at the Dodge / Jeep is the WORST I have every had the unpleasant experience to do business with. Had my truck for 6 days to fix 2 minor warranty issues. Keep getting excuses as to why parts were late arriving from California……apparently parts come in daily via truck from California. REALLY!!!!! And apparently Chrysler will only ship 1 part at a time and if that part doesn’t fit the problem they have to order another part and then wait for delivery from California. Then they didn’t work on it for a full day on Saturday because the service writer and the tech were off, did anyone let me know on Friday that no work would be done, NOPE and I spoke with the service writer on Friday late in the day……… Find someplace else to do the auto repair these guys, this dealership doesn’t care.

Came in from out of town and needed an oil change in my... - POPPYMAAM

Came in from out of town and needed an oil change in my Ram diesel, they got me in on a Saturday morning! Thanks again

Purchased a Truck from Justin at the end of December. - Christian

Purchased a Truck from Justin at the end of December. There were some things that needed to be done on the truck to service the "E" Brake light and a very squeaky door hinge. They gave me a "We owe" to fix the parts on them. Took the truck into service about a week later for them to actually find out what was wrong. They did. Was told the parts would be ordered and I would be notified when in to get it done. That has NEVER happened. Period. Its now almost May and I cannot reach Katelyn in service despite my many many attempts to do so. I've talked to her directly once and she told me she would call me back. That was over a month ago (March 15th). I have done the online chat, called the actual store and given my name and phone number to many people who work here and promised "We will call you or email you here soon" Nothing. Radio silence from everyone. How hard is this? If parts are backordered, fine, at least call your customers to let them know what is happening. I work in the industry so I know how this all works. When everything here is said and done, I will never return.