73 Virginia Ford Dealers

Customer service at Richmond Ford West is unbeatable! - colleen

Customer service at Richmond Ford West is unbeatable!! I would buy from them again and recommend to anyone in the market to buy a vehicle. Service department is responsive and courteous (even when you are frustrated!) we had to return a purchased vehicle - due to no fault of Richmond Ford West-but with the way we were treated and accommodated, we bought another one from them! Love Love Love everyone at Richmond Ford West!! Thank you from the bottom of my heart!

Where do I start. - andrea.mangrum

Where do I start. I was not even looking for a vehicle, but what an outstanding buying experience, I encountered. My SUV has, had it. Many people recommend D. Penn from Wynne Ford. D. Penn the easiest and most knowledgeable salesperson to work with. Penn was patient, respectful and helpful. I did not feel pressured and most importantly showed me how a professional works. Penn knows the business inside out, handles every detail, walked me through the buying process like a walk in the park, made my buying experience very enjoyable. I appreciate D. Penn, treated me like I was family and to earn respect you must first show yourself friendly. D. Penn showed me that. I would recommend D. Penn each and every time. No wonder Penn is the top sales person. It shows.

Just got my oil changed. - Wrench747

Just got my oil changed. Everyone is very helpful. Ask a question and guaranteed you will get an answer. I got some glue out of my carpet, nice job just like new.

Very easy to work with. - antgriz

Very easy to work with. No hidden surprises. The salesman Ben Preece was very helpful. I would definitely purchase from here again.

Buying a new work truck was very quick and easy! - kdhollman

Buying a new work truck was very quick and easy! My salesman, Jeremy, had the truck cleaned and gassed up before I arrived and most of my information loaded into the computer. We dickered some on the bottom line and once we reached an agreeable total, it took maybe another 30 minutes to complete the necessary paperwork and I was headed home. I would recommend this dealership to anyone in search of a new Ford vehicle!

Let me say that buy a car with yall and Marcos this has - aliciadondiego

Let me say that buy a car with yall and Marcos this has been the best experience ever. I hate shopping specially for cars. But Marcos was great love the fact that he was not pushing me. I would definitely come back to get another car but only if Marcos works here.

Had some issues with my service but in the end Anthony - jpw791

Had some issues with my service but in the end Anthony made it right. Will return.

I always have a good experience Koons Ford Fall Church - currie157

I always have a good experience Koons Ford Fall Church the service reps are excellent and professional they make sure to take care of all my needs and if they see anything problems they will let me know. I'm always satisfied when I leave there.

curteous and timely with service work, improtant to - captherbg

curteous and timely with service work, improtant to communicate with customer and have vehicle ready when promised. Amanda Elliot my service adviser always good at this.

been texting with the dealer abt a tundra and he was - george

been texting with the dealer abt a tundra and he was waiting on me to come look at it but when i got there a day early he sold it out from under me, but of course tried to sell me something else i didnt want

I’m military and have been stationed overseas for the - cwcarterss

I’m military and have been stationed overseas for the past 4 years. Brian Kramb helped me and my wife through the process of getting a new vehicle before we ever got here and continued to help us choose the right vehicle for us after we backed out of buying a different one. Everyone was very friendly and considerate.

On Jan/21/ 2024, I met Jared Blumber who is working as a - Masood Mohebzada

On Jan/21/ 2024, I met Jared Blumber who is working as a sales Consultant, he went and took the Honda CR-V out of snow, and it was covered by snow and gave me the key for a test drive. After the test drive, I liked the car and went inside to talk with them about the price, I was looking for certain figure and didn’t came up with a deal and then I left and went and got lunch. I didn’t see this damage and they didn’t mention it. I would like to cancel the transaction. Both Jared Blumber and Brad the manager freaked out and said that please don’t cancel the transaction we will fix it for you. Please bring it back any Sundays and we give you a loaner car and in few days our guy will drive it to Richmond to you and bring the loaner car back. On Jan/28/2024, I brought back the vehicle and met Brad the manager and dropped my vehicle and he gave me a Ford F-150 six-cylinder truck and he said that is all he got for me. On Monday Jan/29/2024, no one called me and then I called the dealer to talk with Jared the sales consultant. He said that they order the parts and it should take few days. Finally, after one and half month, Tommy drove my vehicle back to me I already told to my friends and families who are living in Richmond and NOVA tat ever never go to Ted Britt Ford dealer and never talk with Jared. Such a rude and unprofessional sales consultant. It was unpleasant experience. I hope no one face it from this dealer.

The salespeople were all very helpful and professional. - Blueheron

The salespeople were all very helpful and professional. They were outside waiting for us and very attentive.

I am 59 and have purchased more cars than I can count. - Bta110799

I am 59 and have purchased more cars than I can count. If you are looking for superb service at a great price please no look further! From the moment the phone is answered, to my sales agent Jacob .. who was so thoughtful, knowledgeable, and patient spending so much time showing me how to use my Tesla, to finance and follow up after the sale.. I can’t thank Malloy Ford enough! I am very happy!

Left Lincoln at 730 am for oil change it did t happen by - walkerhound2015

Left Lincoln at 730 am for oil change it did t happen by 430 no apologies no kiss my xxx. Will not be getting no business from these folks no more

Good product very poor service warranty service set out - Stevekmack1951

Good product very poor service warranty service set out over 60 days. Not pleased with dealership.

To whom it may concern Allen is a excellent sales - scott.foley

To whom it may concern Allen is a excellent sales person, he greeted me in the rain. He was the only sales person in the lot the rest were inside out of the rain, We were looking for a blue 2019 Kia Optima that was supposed to be in the Chevy lot a mile up the road but was told it was not there. This is where we had came from. So he personally took us up there second time only not find the car. Allen had went over and beyond to find the car and missing key making calls to both managers. The car was finally found in the service area at the Ford lot and was purchased by my daughter who lives in Morgantown WV. The car had to be serviced and detailed to complete the transaction. This was around 1:00pm and would be done around 6pm. So we return then from Martinsburg. But leaving the detail shop a "new" self tapping bolt punctured the back tire with the hex head that was visible, and yes was brand new which I even took the New Car Sales Manager out to look and verify it and he agreed. Presented the issue to Allen and he had gotten in touch with the service manager to replace the tire. Beings in sales/project management and mechanically inclined. He handled it very well. This was Saturday 7/9/22 at 5:48pm. So the next step is to see what happens next week. Allen to me is a extremely great asset to your dealership because I can see it . This whole ordeal started at 9:00 that morning. Beings I'm a 35 year employee were I work, Allen did very well. He even called me around 8:00pm that evening to reassure me that the issue would be taken care of. Normal sales people don't do that. He gets 5 stars and then some. Any question call me Scott Foley Cell 304-283-0272 Email scott.foley@coreandmain.com

This is the best car buying experience I've had. - FordMaverickBuyer

This is the best car buying experience I've had. I ordered a Ford Maverick through this dealership. I arranged to pick it up at 11 AM one day after it arrived at dealership (right after salesman's 10 AM appointment). The salesman arranged to get it through final prep the day it arrived to make it happen. Then I showed up at dealership at 9 AM. I explained I understood if I needed to wait until my appointment time. The salesman (James Shaw) said he would do what he could before his appointment arrived. Thanks to his efforts, we were out of the dealership by 11 to 11:30 AM. The only reason it took that long is because I asked the salesman to over the new technology in the vehicle with me that I had never seen and because the dealership filled the truck with gas for me before I left the dealership. I will definitely look to Parrish Ford first when I buy my next vehicle!

A pleasure to visit! - Milesdoherty2

A pleasure to visit! Friendly, professional sales people who really listened to my wants and needs. Gave me an honest and fair appraisal of my current vehicle in the event I wanted to trade it in. Highly recommended!

I experienced poor communication with Service Department - cobra4by

I experienced poor communication with Service Department and operator. The Service Manager worked with us to get the parts delivered quicker than expected. Communication with Ben was good. My biggest complaint deals with the mechanical work completed. The job was large, timely and expensive. The mechanic(s) left two hoses disconnected which lead to additional shop time and cost. Once I had my favorite shop complete the repair, the truck runs exceptionally well. My overall experience with this dealership was horrific and unacceptable.

Darren Yeatts was extremely knowledgeable about the new... - poco727

Darren Yeatts was extremely knowledgeable about the new Maverick. Glenn and John very helpful getting the process done. Would recommend them to anyone !

State Inspection - fordlover

Dan Zadory and Will Breedlove. Dan (service consultant) and Will always take good care of me and my vehicles no matter what I need. I had an 8AM appointment, arrived early and they took me right in and I was out in no time.

Edge 2018 - DPSmith

Once again, we chose Barkhouser Ford as our dealership and Marqus Brooks as our salesperson for the purchase of my 2018 Ford Edge. Marqus was extremely helpful in pointing out the differences in Ford's SUV line. He found a vehicle that was exactly what I wanted! Thanks Marqus and Barkhouser for another great sales experience! I highly recommend Barkhouser Ford and Marqus to anyone shopping for a vehicle.

Very responsive. - chris_weaver74

Very responsive. Very straightforward and honest. No gimmicks. Great customer service during the process. And, very sensitive to time as I was in and out in less than 30 minutes! Highly recommend!

Barry set me up to purchase a 2022 Maverick in Nov of - Rene

Barry set me up to purchase a 2022 Maverick in Nov of 2021. I sold my Silverado to the dealership. Most everyone told me “they’ll mark it up $5,000” “because they can!”. Truck came in last June. Barry calls us and says Maverick is in. No mark up, I had already signed a contract in Nov. Best auto buy since moving to Va. Nice to do business with a company that did exactly what was on our contract. No price gauging. Just an honest deal.

I was very pleased with the expedited appointment and the... - grossryan79

I was very pleased with the expedited appointment and the amazing service I received. I worked with David Brown and the tech Chris. I plan on using CMA Ford for all my future service needs.

I have had my Ford F150 for 9 years. - Skbrubaker

I have had my Ford F150 for 9 years. A few months ago the GPS started acting up and now can’t find itself much of the time. I did some research on the problem and found out that it was not uncommon, and that the fix was to reload the GPS program on the unit. I took pictures. I believe it to be a function of time. When a destination is entered the GPS reacquires its position. As time passes it gets worse and worse tracking. So, I took it into Bill Talley and explained all this to the service writer. The technician took it for a spin around the block, gave it back to me without even attempting to fix it, said he couldńt replicate the problem and that was that. I guess he expects me to drive it from here on out with a messed up GPS, What he should have done is a little research to find out 1. Is this a known problem at Ford? (It is) 2. Do they have a fix for it? (They do) and 3. Looked at my pictures and videos. I complained to lower management who sympathized with me (?) and said he would pass the information to upper management. It has been over a week and I have heard nothing. I bought my last 3 vehicles from these guys and this is the treatment I get. I only listed James Lynch’s name because I didn’t know any of the names I worked with and I consider James a friend.

My experience with Hardee Ford - James.h.randolph

I had an amazing experience with Kevin Smiley of Hardee Ford! He took time after hours to accommodate my busy schedule. He met with me on several occasions to help me with my decision. He didn't call me and bug me like a lot of car dealers have done to me in the past. He also didn't try to push a vehicle on me that I didn't want. I told him what I wanted and what I expected, and he delivered! I have purchased 6 vehicles in my life and this was by far the best experience yet. He, and the Hardee Ford staff really set the bar high with this one! I have been banking with a certain bank for 8 years and they were able to beat my banks rates!!!! Now I'm riding clean in one of the baddest trucks in my town! I will never do business anywhere else!

Service review - Casey

Very good service with results explained clearly. Very good price for oil change and tire rotation. Nice to have a small town feel without all the hassle of mega dealerships.

My experience with Harry, Terri & Danny was great. - Janice

My experience with Harry, Terri & Danny was great. We'll be friends for life. Need vehicle go see Harry salesman.