35 Virginia Nissan Dealers

brought in my vehicle for a recall fix and state... - me

brought in my vehicle for a recall fix and state inspection. I had brought the guy at the counter out to the car to show him that I needed the inspection sticker a little more to the left because it had been in my driving view, also asked if he would get me a price on fixing my trunk latch which seemed to be loose. He said he would get me an estimate. when came back to get car they had taken it upon themselves to temporarily fix my latch and then charged me 48 bucks for a dollar store glue job. They never received a signature to repair my car, so this was an unauthorized repair. The glue job lasted 3 hours. On top of that they ended up putting a huge crack in my windshield when did inspection. Discovered the crack when went out to the car. They said it was already there, no it was not! It would have never passed inspection if it was there. manager was very rude and threatening to my husband and told me he was only going to fix the windshield for me not for my husband. horrible customer service and a bunch of liars!!!

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My mother purchased her 2023 Nissan Rogue in May of this - unsaneone1

My mother purchased her 2023 Nissan Rogue in May of this year and Both Brandi and Brandon were exceptional when it came to buying this vehicle, They took the time and explained everything in detail when i purchased this car. They gave me above book value for other 2018 Nissan Rogue sport so that i could purchase my current vehicle. I would highly recommend Dutch Miller Nissan to anyone that is looking for a new or used vehicle. And Both Brandi and Brandon go above and beyond what is required. i give them both high marks.

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Worst experience ever. - carguy

Worst experience ever with a sales manager called Patrick. Please find Colton if anyone wants to make a purchase without pain. I am looking for stores to make a purchase for a new CX-5. While I made an online inquiry on Truecar, Colton called me but he can't compete with the other quotes I have on hand. He did send me a message and told me to feel free to reach him out anytime if I have any questions. I figured out the lower quotes I have on hand tend to ask for higher monthly payments, so I called Colton back, unfortunately, he is off. After I talked with a sales person over the phone, a manager called Patrick called me back. He tended to be aggressive on the phone call. Especially, when I asked the lease terms, he refused to give me lease terms unless I GIVE HIM MY SOCIAL SECURITY NUMBER. [He said it's their policy, they only can provide me the numbers after pulling my credit scores. Can't believe it's something happening in Lynchburg.] After I asked him to whether I can talk with another sales manager, he became very aggressive: he told me he was the only sales manager there, no matter I called there tomorrow, next day, next day, next day, he would be the only one. Eventually, (I was literally shaking at the other end of the phone), I asked him if I could talk to another salesperson, he refused. He told me they would give me the exactly same information. While I insisted to talk with another person, he started to not listen to me at all. He said thank you and hung up. I tried to call the Lynchburg Mazda back [trying to talk with someone to report my experience], I found out my number was blocked. I think my experience might not represent the average customer experiences, but it does show the business styles of Patrick. My only hope at here is he won't call me back with any curse words due to the review.

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I’ve bought tons of cars and as a woman, I’m always... - bvaugn88

I’ve bought tons of cars and as a woman, I’m always worried I’m not getting a fair deal but Bob Kemp was amazing!!!! He was so laid-back and there was zero pressure. He showed me a breakdown of all the costs and explain them and even print it out the same car with an F 50 or 60 mile radius and that they had the number one price. Highly recommend colonial Nissan. It’s our second purchase from them. Go see Bob Kemp!!

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