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Repair outstanding - NielK
Excellent repair. Completed when they said it was to be done. All employee contact was outstanding. I would recommend their collision repair to everyone. There were no surprises
BEWARE! Someone insured by Geico rear-ended my brand... - AMBD
Someone insured by Geico rear-ended my brand new car badly and Geico sent me here.
Everything seemed fine when I got it back, even though it took 2 WEEKS to repair, instead of ONE. I went home, only to see that someone at the repair center had put a green dent/scratch in my door. I took it back the next day and they gladly fixed it. Everything was fine… for a moment.
Just in case, I took it to my dealership and had maintenance look at it. They found: Koons put the wrong COLOR on my bumper (grey instead of blue!), didn’t replace the guard shield under my trunk that had been clearly ripped off (!!!), and the muffler was misaligned.
BUT WAIT. THERE’S MORE.
I then took it to another repair shop, the one my dealership sends its repairs to.
Not only were there all the problems listed above, but MY EXHAUST WAS NOT COMPLETELY REPAIRED. They left things UNFIXED and part of the system still PUSHED INTO MY CAR!
After so many promises from Koons that my brand new car would be returned to me as it was before the accident, I feel so ripped off and cheated that they would think these things would go unnoticed. The repairmen at Pohanka could tell the exhaust was still broken just by LOOKING at the car, before pulling it apart!
Stay clear of this place. The employees are extremely friendly, but this is not the place to go for quality service.
Life savers! - ubguilty
Kudos to your superb Service department. Our 2017 Azera engine overheating and we're on vacation 336 miles from home. Service representative Helen Reedy accommadated us with an emergency appointment the following morning. The staff along with the help of Tom Shaw had us on the road in a day and a half. We were able to salvage the remainder of our trip with a loaner car they provided!
Watch out for Pounding Mill Ford's service department! I... - tangier
Watch out for Pounding Mill Ford's service department! I took my Lincoln there and, after hooking the car up to the diagnostic machine, they claimed a cylinder needed a new coil and plug. A couple hours later I was told the car ran fine now and gladly paid them $180.
Shortly after leaving, I noticed the exact same "missing" which they claimed to have fixed.
When Pounding Mill Ford was told about this, they said I would have to pay for a new diagnostic. Of course, if they are once again wrong, I will be wasting even more money on whatever "repair" they recommend. Will be taking my business elsewhere.
Maintenance top notch, Friendly and Professionall! - Tracy
Always friendly and very receptive to our needs, would not go elsewhere after dealing with Rameys. Very Professional, caring and courteous staff in every department especially management!
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
After having a terrible Sales experience years ago, I... - mmorgan
After having a terrible Sales experience years ago, I decided to give Rosenthal Jeep another chance for body shop service. My experience was even worse this time. after informing me that my Jeep was ready, I came to pick up my SUV, and there was still a dent in the door. Days later, after returning to Rosenthal, once again, I noticed that there was a dent in my front bumper (that was not there before). After speaking to the body shop Manager, he expressed in a very unenthused manner "it must have been hit in the lot". He did agree to fix the damage, but when I asked for some kind of gesture of discount toward the original repairs for my inconvenience and time away work, he said he needed to think about it, and would call me the next day. He never called. The manner in which this situation was handled is inexcusable. Mistakes happen, but there was no follow up, care or concern by the original Estimator handling the job or the Body Shop Manager. An Estimator named Andrew Ross was the only person who ever tried to help me. And my Jeep was more damaged after I left Rosenthal, then when I first brought it in. I will NEVER return to Rosenthal Jeep in Arlington. It's too bad, because I live less than 2 miles from there and they have lost a customer. I will make sure to tell all of my friends and family about my experience. BEWARE of this dealer!
Mike G. Needs Customer Service Training - Fem32
So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My car had been in and out of the shop while under warranty (purchased used) and the same issues kept arising. I called and talked to Mike G. to see what would happen with these parts if they kept going out after being replaced. His response, "It's on you then."
It's on me... when the parts you have provided keep going up in smoke and the problem clearly isn't being fixed??
VERY RUDE IN TONE. ABRUPTLY HUNG UP ON ME.
Best Service Shop Ever for Heavy Work Trucks - tuckemail
5 Star service all the way. 4 star on price just because they are expensive, but you get what you pay for. This last visit they found a leak I didn't know I had. Saved me a major hassle with traveling out of town. I love this place. Mike always takes care of me.
Worst service department customer service ever!!! - Renee Bolen
Wanted me to leave my truck overnight and rent a car because they didn't want to have to resubmit the info the next day!?? Really, either way it's the next day! Plus my truck sits ready while I have to wait for the warranty co to send payment that they got approved before they started. Ridiculous! The fist day I waited 3 hours, today I'm already at 4