89 Virginia Chrysler Service Centers

Recall Notice - Jean Welch

I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!

Reliable, fairly priced, intelligent service. Excellent... - MadDawg

Reliable, fairly priced, intelligent service. Excellent place.

My wife's brand-new 2005 Town Car has an integrated... - Skylaw

My wife's brand-new 2005 Town Car has an integrated Nav/THX sound/6-disc CD changer. The CD changer ate a disc, requiring replacement of entire unit. After the initial problem, the car was returned with LCD screen down - Nav & radio could not be used. I moved the LCD back into place to enable these features for the 3 weeks we were told to expect for the replacement system to arrive. My wife kept calling after expected delivery date of parts and was told repeatedly they were not in. At the 6th week, she was told the replacement unit had come in 3 weeks before. After the 2d appointment, the car was returned with the service invoice annotated "replaced and tested" and the eaten CD on the floor. The unit was not replaced at all - marks that had been on the changer face were still present. The changer would accept and eject CDs but would not read any of them - so much for "testing." On 3rd trip, my wife was told Cherner would install a new unit the next day - undoubtedly the one that should have been installed in the first place. The mechanic tried to blame problem on home - burned discs. Not so, all were commercial. When the unit was in fact replaced, all worked fine. I have many suspicions about an invoice that says plainly that an expensive ($3000 option) unit was replaced and tested, when it was very obviously not. The car has an automatic trunk opener/closer. Soon after purchase, the trunk closer SLAMMED immediately after opening fully, hitting my wife's hand hard. Injury was not major, fortunately, but the trunk slammed hard enough to have taken a limb off or cause serious head injury. It shook the whole car, and bounced it on the suspension. The problem repeated every time the trunk was opened after first time it occurred. The cause was a torsion bar in the trunk mechanism that had become dislodged. Cherner's response: Don't put anything on the raised shelf in the trunk. It could happen again. Before the repair, I made a video of the trunk slamming 5 times in a row as soon as it fully opened, and hand-delivered it to the National Highway Traffic Safety Administration, together with a complaint. It's a safety problem of great concern, and "don't put anything on the shelf" is all Cherner can say. Dealer-installed wheel well mouldings were not installed properly. One came off even before the car was delivered to my wife. On the last trip (for the nav system problem) it came off again and was destroyed in the dealership's car wash. The work is just sloppy and it is not checked adequately. Terrible quality control. One "service" manager became extremely rude to my wife; she refuses to deal with him any more. The second manager has been an improvement, but the work in the maintenance bays is still awful. We are looking for another dealer in the Arlington VA area; we have never had such bad dealings from any other L-M dealer in other cities (Tampa, FL, Sacramento, CA and Baltimore, MD). Most have been super. Not these guys. Lack of cooperation or followup was evident even at purchase - it was a painful experience. Even at the front end, these guys don't know how to do business. We had our own financing, and it was a straight-cash deal - no trade. Price was fine ("employee" discount), but the delay tactics, unnecessary delays in getting the car out the door as my wife wanted it, and even the inability to get the sales people to credit the cost of the unused standard wheels against the cost of the upgraded wheels (which they insisted in selling at full retail) was a trial - although they did it after an hour of haggling and waiting. Although we found our car 10 minutes after coming onto the lot, it took four hours to complete the transaction on a straight cash deal!! Not a service problem, but part of a dealership problem - these guys just don't care about doing business or taking care of customers.

Big thanks to the service department for answering my - timpage24

Big thanks to the service department for answering my questions and getting my truck serviced. Keith was a huge help.thank you sir! Go Bills!

I am utterly disappointed with the service department at - rickerda

I am utterly disappointed with the service department at Crossroads Chrysler Jeep Dodge Ram in Prince George, VA. Despite scheduling my 2008 Dodge Challenger SRT8 for service, the earliest appointment I could get was over two weeks out. They set up an appointment time for 8:30 am, and we dropped off the Challenger at 8:00 am. However, by 5 pm, I had still not heard anything from the service department, so I called them. To my dismay, the person who answered the phone asked if I knew the name of my service writer, which I did not. He then suggested that I call back after 9 am to get a status on the work. The next morning, I received a call that the Challenger was ready to be picked up. When I arrived, I was handed a bill for $195.65, which was on the high end of my expectations. Keep in mind that all I needed was to have a piece of plastic trim replaced on the interior door panel, and I was supplying the part. To make matters worse, I noticed that the part they had replaced was sitting on the roof of the Challenger. It was appalling to see a service department leave parts on the roof of someone's car. When I opened the door, I realized that the broken piece had not been replaced. I immediately returned to the service department, where they discovered that the service was written up incorrectly, and they had replaced the passenger side trim with the new part. The service writer's suggested solution was to order a new part for the driver's side and replace it for free. However, since I had already paid Crossroads almost $200 to replace a part that was broken, I didn't think this was much of an offer. Adding to my frustration, when I first raised this issue, I was told that they couldn't get the replacement part and that was why I had supplied the part. The only silver lining in this whole ordeal was the mechanic who had done the work. He was present and was able to take the part they mistakenly took off the passenger and replace the broken one on the driver's side door. I expect a higher level of service and expertise from Crossroads, and I hope that they can improve their service department to better serve their customers.

Horrible Service Department - Adatkins07

The service department at Direct Dodge in Wytheville, VA is highly incompetent. The service manager, Matt, is over confident and condescending in his attitude towards customers, especially women. He refuses to admit or apologize when a mistake has been made. We have purchased numerous new vehicles from Direct Dodge in the past. Mr. and Mrs. Greever, Mr. James Jones, Marcus and Shawn in the sales department are great. However, it would be great to be able to purchase and maintain a vehicle at the same dealership. Because of the poor service we have received at this dealership we will now be driving an hour or more for service and will not be purchasing another vehicle here unless the service department has a lot of changes. We have had our Ram in numerous times for warranty issues. Each time we have been in with Matt as the service manager we have had to return to have the same issue worked on again because it wasn't fixed correctly the first time or when fixing one item they messed up another. Each time Matt will say he has personally gone over the issue and it looks great-only to look over ourselves and see that it isn't fixed at all. It is infuriating to say the least.

I bought a jeep and it was really good and he help me a - Sadafquraishi19

I bought a jeep and it was really good and he help me a lot and it’s my favorite car and he behaves really good with me Roman akbari

Codie helped me find everything I needed in the service - jamessmith012987

Codie helped me find everything I needed in the service department and was very helpful!

Kind and professional - Park

As always, everything (from making an appointment to getting a well maintanced car back) was handled in friendly and professional manners. Go service team! (By the way, thank you for the clean bathroom!)

I have been bringing my trucks to Gunter for 4 years now - pjkoala

I have been bringing my trucks to Gunter for 4 years now and have always been very satisfied with their qork and the quality of their service department. I never have to sit for hours waiting for my truck to get repaired or for an oil change or sticker, they are always on time with their appointments. I have dealt with Al and Donnie in the service department and I am always treated with the utmost respect They take the time to greet you and make sure that your updated with your vehicle and that your happy when you leave. I would never bring my Mopars anywhere else. I dealt with Al today and was highly satisifed. Great place..... One final thing. The entire place is spotless, no trash laying around at all.

If I could rate it lower I would. - sstaylor

If I could rate it lower I would. Service dept. only wants to sell filters not the real problems. I bought a new vehicle and took it in for service each time it was needed. I had my tires rotated every 5 thousand miles. You can't see the inside tread of my tires unless you lay on the ground. at 25,000 miles, they rotated my tires and tried to sell me filters. at 28,000 miles, on I81 in Christiansburg, I had 2 tires blow out. The Toyota dealer there couldn't help me until the next afternoon. Thankfully the Firestone dealer there was willing to help. He showed me the tires and all 4 tires were down to the cord on the inside tread. I had to purchase 4 tires and then had approximately $2,000 in other damages. You can't tell me they didn't know I needed new tires when they rotated them just 3000 miles before.

Light showing tires low and I stopped by service... - csk210

Light showing tires low and I stopped by service department to have nitrogen put in tires. Found the man in the service department to be rude and unhelpful......"nothing we can do to help you until next week". He could have said there was a gas station upbthe street and I could put oxygen in it for now. Had it not been a Haley vehicle I may have better understand his demeanor yet no excuse and I will not go back!

When I set my appointment and visited the site for the - englishbrown

When I set my appointment and visited the site for the first time, I felt staff to be talking amongst themselves about personal issues, and I was told to fill out forms that I had already filled out and sent then once those have been located, staff told me they had not checked the email and did not notice. The forms had been returned already. When the staff contacted me about adding additional work, I agreed and then a few minutes later I did reach out to them by email and let them know that I did not want the work completed and then I wasn’t reached until the next day by staff to tell me they did not check the email timely and did not have the information to let them know that I was not looking for that additional work to be done when I asked to speak to the general manager he was very rude and abrupt. He would not listen to my points at all. He continue to cut me off and make his points to say that I need to pay for it no matter what when I picked up my vehicle, I found there to be, some sort of substance on the bumper that was repaired and had to wait for staff to come out and inspect it and remove it so I was not happy with my interaction with this site and I will take the same recommendation