71 Virginia Nissan Service Centers

Nick, Levi, and Noah were all very helpful and... - Mabeshane

Nick, Levi, and Noah were all very helpful and knowledgeable as well as, friendly and courteous during our time at Gunter Nissan dealership. The dealership was very clean and welcoming also.

When I set my appointment and visited the site for the - englishbrown

When I set my appointment and visited the site for the first time, I felt staff to be talking amongst themselves about personal issues, and I was told to fill out forms that I had already filled out and sent then once those have been located, staff told me they had not checked the email and did not notice. The forms had been returned already. When the staff contacted me about adding additional work, I agreed and then a few minutes later I did reach out to them by email and let them know that I did not want the work completed and then I wasn’t reached until the next day by staff to tell me they did not check the email timely and did not have the information to let them know that I was not looking for that additional work to be done when I asked to speak to the general manager he was very rude and abrupt. He would not listen to my points at all. He continue to cut me off and make his points to say that I need to pay for it no matter what when I picked up my vehicle, I found there to be, some sort of substance on the bumper that was repaired and had to wait for staff to come out and inspect it and remove it so I was not happy with my interaction with this site and I will take the same recommendation

Awesome Customer Service - 1uniquedva

"Thankful" for the awesome customer service experience!! I brought my car in for service and the employees were so friendly and polite and the service was great. I would recommend Pence Nissan to all of my family and friends. Thank you and keep up the good work!!

BEWARE! Someone insured by Geico rear-ended my brand... - AMBD

BEWARE! Someone insured by Geico rear-ended my brand new car badly and Geico sent me here. Everything seemed fine when I got it back, even though it took 2 WEEKS to repair, instead of ONE. I went home, only to see that someone at the repair center had put a green dent/scratch in my door. I took it back the next day and they gladly fixed it. Everything was fine… for a moment. Just in case, I took it to my dealership and had maintenance look at it. They found: Koons put the wrong COLOR on my bumper (grey instead of blue!), didn’t replace the guard shield under my trunk that had been clearly ripped off (!!!), and the muffler was misaligned. BUT WAIT. THERE’S MORE. I then took it to another repair shop, the one my dealership sends its repairs to. Not only were there all the problems listed above, but MY EXHAUST WAS NOT COMPLETELY REPAIRED. They left things UNFIXED and part of the system still PUSHED INTO MY CAR! After so many promises from Koons that my brand new car would be returned to me as it was before the accident, I feel so ripped off and cheated that they would think these things would go unnoticed. The repairmen at Pohanka could tell the exhaust was still broken just by LOOKING at the car, before pulling it apart! Stay clear of this place. The employees are extremely friendly, but this is not the place to go for quality service.

I like to sheer my experience with the Service Department - nazararchstone

I like to sheer my experience with the Service Department especially Mr; Walter and my mechanic Sami. Walter is a very kind, professional, and customer-oriented employee in that department he always answers my questions and concerns. his outstanding service makes me come back always to service my cars there. Thank you, Walter, for your the best. Sami .. I can not tell you how safe and comfortable I am when my car Is served by Sami from oil changes to tire to checking all fluids. his experience and knowledge what count. thank you for your excellent services.

Life savers! - ubguilty

Kudos to your superb Service department. Our 2017 Azera engine overheating and we're on vacation 336 miles from home. Service representative Helen Reedy accommadated us with an emergency appointment the following morning. The staff along with the help of Tom Shaw had us on the road in a day and a half. We were able to salvage the remainder of our trip with a loaner car they provided! Thank you, Raul Torres Cross River,N.Y

Excellent follow up with service. - Pastor MichaEl

Excellent follow up with service. Allen Grim saw to it that all items were done properly and to on time. Courtesy shuttle provided during service time. Outstanding team effort. Thanks Pohanka Nissan of Fredericksburg!

Pohanka Nissan of Stafford has the best caring - michelle.johnson088

Pohanka Nissan of Stafford has the best caring professional staff ever in each department I took my vehicle in on Friday to have it checked out and get my first oil change it was a great experience with Service Advisor Fredy he was very informative about everything everyone there is so helpful and awesome. Michelle Johnson

I have been a long-time customer of this dealership from - fedcop375

I have been a long-time customer of this dealership from vehicle purchases to vehicle service. During my many, many years of having numerous vehicles serviced at Priority, they have always provided me with fantastic customer service and have kept all of my Nissan vehicles running flawlessly. From "Priorities for Life", Express Service, or Major Service, Priority has always come through for me. When I come in the advisors know me by name and it is often like coming in to chat with friends. When I leave after service, I know that my vehicles were serviced right the first time. I have had 3 Pathfinder Platinum's, 2 Armada Platinum's, a Sentra SR, a 350Z Convertible and a Titan Platinum Reserve among other vehicles serviced at this dealership through the years that ran with bullet proof dependability due to the advisors and technicians at Priority.

After having a terrible Sales experience years ago, I... - mmorgan

After having a terrible Sales experience years ago, I decided to give Rosenthal Jeep another chance for body shop service. My experience was even worse this time. after informing me that my Jeep was ready, I came to pick up my SUV, and there was still a dent in the door. Days later, after returning to Rosenthal, once again, I noticed that there was a dent in my front bumper (that was not there before). After speaking to the body shop Manager, he expressed in a very unenthused manner "it must have been hit in the lot". He did agree to fix the damage, but when I asked for some kind of gesture of discount toward the original repairs for my inconvenience and time away work, he said he needed to think about it, and would call me the next day. He never called. The manner in which this situation was handled is inexcusable. Mistakes happen, but there was no follow up, care or concern by the original Estimator handling the job or the Body Shop Manager. An Estimator named Andrew Ross was the only person who ever tried to help me. And my Jeep was more damaged after I left Rosenthal, then when I first brought it in. I will NEVER return to Rosenthal Jeep in Arlington. It's too bad, because I live less than 2 miles from there and they have lost a customer. I will make sure to tell all of my friends and family about my experience. BEWARE of this dealer!

Browns Fairfax Nissan Rocks. - Kay Kev

Serviced my 2017 maxima for the first time at Brown’s Fairfax Nissan. Very pleasant experience . Customer service was excellent. B was the service advisor that had helped me out. He was very kind yet professional and and knew what he was talking about. Would definitely recommend visiting to Brown’s Fairfax Nissan for your next service.

Great First Impression - Ganswer

First time at this dealership for an oil change. Nice guys and beautiful atmosphere. My car was also washed and vacuumed after it was serviced.

The team in the Service and Parts Department are true - burnsd527

The team in the Service and Parts Department are true professionals. They continuously provide excellent service, and every team member I interact with makes a effort to ensure my visit is streamlined. It feels like each visit is tailored specifically to my needs. My most recent visit was with Sherman Hashi, 10 out of 10. He greeted me right when I walked in and was perfection from cradle to grave. I had the opportunity to speak with my technician Nick Gilford, and it was clear he had a genuine concern for the overall well being of me and my vehicle. I couldn't even tell he touched my car when the work was done. I also purchased a few parts directly from the parts department and I was assisted by Cast Caporaletti and George Jackson. It couldn't have been any better of interaction. They knew exactly what I needed. I left feeling great about my visit, and felt the need to post this review. Lastly the Service Manager Mr. Trowbridge stopped by to make sure I was enjoying the visit which I thought was awesome. Can't say enough, Thank you guys!

Brakes Changed and False Recommendation - Odziyimpa

I went to Sheehy Nissan to get my oil change on 5 Apr 16 for my 2007 Nissan Armada and also to get a multi-point check only to be told that my rear brakes were worn out power steering hose is leaking, and my brake fluid was dirty. I declined both services and also had a mechanic at work also take a look at it. I went to the service center with my high performance brakes and slotted rotors only to walk out with the worn out brakes that was recommended for me. I showed a picture of the brakes that were on my vehicle to the service manager and informed him that the brakes were switched because mine had a red outer and you could see through it. Ron, the manager informed me that they would not have had enough time to switch my brakes. He also mentioned that I had an aftermarket key that for my wheels that did they, a Nissan dealership did not have access to. I was provided a number to call Nissan North America, where they took the case performed no follow up on the case. Upon second check by the mechanic I mentioned above, the brake fluid was full and clean; there were no leaks on the power steering hose as recommend and the brakes that I had on there Has been switched by the dealership. I take my vehicle to the dealership to do routine maintenance only to come out with problems that were not previously there. This is the second time I have issues with this service center and giving them the befit of doubt for a second time was my own doing. On the first occasion, I took the same vehicle to get rear hatch lock fixed, but when i took it home nothing hda been fixed. Whomever attempted to fix the hatch stepped all over my seats and did not even bother to clean it up. To top it off, when I returned it to get t looked at, the service manager attempted to charge me again for a job that was less than a week old. My car had to stay at the dealership for two days before I could get it. The promise of a car detail never materialized. I have never writtem a recommendation on a service, but in this case it is warranted and required. When you take your vehicle there, make sure you ask to see what part they are recommending and as the vehicle is already disassembled waiting for your permission, ask to see what they are talking about. Better yet take a picture or ask them to take the picture if you are not allowed in the on the service ground.. I may be one customer they have lost, but hope you read and protect your vehicle. this is my second Nissan vehicle and I have dealt with several dealerships across the country, but this is by far the worse service center I have dealt with.