71 Virginia Nissan Service Centers

Great dealership. - Josh

Great dealership. Got a lot of assistance from the Garrett. Recommend to anyone that needs a car.

Mike G. Needs Customer Service Training - Fem32

So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My car had been in and out of the shop while under warranty (purchased used) and the same issues kept arising. I called and talked to Mike G. to see what would happen with these parts if they kept going out after being replaced. His response, "It's on you then." It's on me... when the parts you have provided keep going up in smoke and the problem clearly isn't being fixed?? VERY RUDE IN TONE. ABRUPTLY HUNG UP ON ME.

Best Service Shop Ever for Heavy Work Trucks - tuckemail

5 Star service all the way. 4 star on price just because they are expensive, but you get what you pay for. This last visit they found a leak I didn't know I had. Saved me a major hassle with traveling out of town. I love this place. Mike always takes care of me.

Outstanding - David

The best experience I have had from any service provider - ever. Highly recommend and a big shout out to the two who made it all possible - Tamara Shaker and Erick Cosme.

In January a strut was ordered for our 2021 Rogue, - Sonarman

In January a strut was ordered for our 2021 Rogue, because it is faulty and noisy. I understand that it is, supposedly, a supply deficiency however, I have not received ONE call from the dealership with an update. The three updates I have received were only due to my having called them. Having been in the parts business, as well as supply chain and customer service this is completely unacceptable and exemplifies the worst in customer service. They don’t seem to care beyond the purchase of the vehicle and I have nothing good to say about the Service or Parts departments.

Sev, @ Pomoco Nissan, Hampton VA, was the most... - Ruffian4u2

Sev, @ Pomoco Nissan, Hampton VA, was the most professional person I’ve spoken to in a long while. He answered the phone promptly, apologized for putting me on hold, and listened to my dilemma. He assured me all was well, and was extremely efficient and I felt relieved after speaking with him. Sev is a keeper for sure!!!

brought in my vehicle for a recall fix and state... - me

brought in my vehicle for a recall fix and state inspection. I had brought the guy at the counter out to the car to show him that I needed the inspection sticker a little more to the left because it had been in my driving view, also asked if he would get me a price on fixing my trunk latch which seemed to be loose. He said he would get me an estimate. when came back to get car they had taken it upon themselves to temporarily fix my latch and then charged me 48 bucks for a dollar store glue job. They never received a signature to repair my car, so this was an unauthorized repair. The glue job lasted 3 hours. On top of that they ended up putting a huge crack in my windshield when did inspection. Discovered the crack when went out to the car. They said it was already there, no it was not! It would have never passed inspection if it was there. manager was very rude and threatening to my husband and told me he was only going to fix the windshield for me not for my husband. horrible customer service and a bunch of liars!!!