91 Virginia Ram Service Centers

BEWARE! Someone insured by Geico rear-ended my brand... - AMBD

BEWARE! Someone insured by Geico rear-ended my brand new car badly and Geico sent me here. Everything seemed fine when I got it back, even though it took 2 WEEKS to repair, instead of ONE. I went home, only to see that someone at the repair center had put a green dent/scratch in my door. I took it back the next day and they gladly fixed it. Everything was fine… for a moment. Just in case, I took it to my dealership and had maintenance look at it. They found: Koons put the wrong COLOR on my bumper (grey instead of blue!), didn’t replace the guard shield under my trunk that had been clearly ripped off (!!!), and the muffler was misaligned. BUT WAIT. THERE’S MORE. I then took it to another repair shop, the one my dealership sends its repairs to. Not only were there all the problems listed above, but MY EXHAUST WAS NOT COMPLETELY REPAIRED. They left things UNFIXED and part of the system still PUSHED INTO MY CAR! After so many promises from Koons that my brand new car would be returned to me as it was before the accident, I feel so ripped off and cheated that they would think these things would go unnoticed. The repairmen at Pohanka could tell the exhaust was still broken just by LOOKING at the car, before pulling it apart! Stay clear of this place. The employees are extremely friendly, but this is not the place to go for quality service.

Repair of my 2012 Jeep Grand Cherokee - James

This was the greatest service experience i have ever had. The service folks were rare; kind considerate a.nd helpful. They said it may take a couple of days to fix. Even gave me a loaner I am from Roanoke. I know where to bring my car!!!!

They only get one star due to the buying process was - grisham2183

They only get one star due to the buying process was easy, smooth and great. During the buying process we negotiated to have steps and spray in bedliner installed and I was told six days to get the side steps in. I gave the concierge two full weeks with no call, so I called them and they had gotten the steps in a few days before I called. When I scheduled appointment for 7 am, I expressed that I needed to be out quickly so I could get to work and make an important meeting by 9 am. They told me that would be easy and they would have me over to Enterprise by 0730 when they open and be out the door quickly. I got there at 0650, when they opened the doors at 7 am I was the third person there. Told the service guys what I was there for, and to look at a paint scuff on door handle and bumper that I had noticed after purchase and asked about wash and detailing. He said ok and that it would be $150 for the detailing and wash. Well myself and two other people didn't make it out the Dodge door until almost 8 am. We got to enterprise and were there for an hour so I didnt get back in time and missed my meeting. I tried to call the concierge that afternoon just to let them know what had happened and never received a call back. The next morning I called and tried to talk to a manager but no answer and left a message to please call me back and no phone call. That afternoon I called again and talked to service manager about the lack of care and my disappointment and all I got was a I'm sorry with no effort to make it up or see if they could do anything to help out. before we got off the phone I told him that I wasn't going to pay $150 for the was and detailing and he said ok so they didn't clean the truck at all. A guy called me about an hour later and said truck was done. Like i said the buying process was great but just in the three weeks after, I feel like since they got their money, nothing else matters so I will be taking my business elsewhere from no on.

Have been going to this Jeep dealer for sales, service... - whiteworx

Have been going to this Jeep dealer for sales, service and their body shop and will go out of my way to recommend them. They have my business for sure and more than happy to put my name on them when referring a friend!

Excellent Sales Team that Goes Above & Beyond - JP

I purchased my Jeep here last year. The experience was nothing short of superb then. I recently returned because I thought I had a gas leak. Service was closed, but a sales person said he would take a look because I was unsure. Just the fact that they were willing to take a look and help me out when I really needed it meant everything. They had no idea that I would usually ask my Dad to take a look, but could not because he has been in the hospital for a month. It is the little things that matter in life. Thank you to this sales rep for going above and beyond. It made a bad day a little brighter.

Life savers! - ubguilty

Kudos to your superb Service department. Our 2017 Azera engine overheating and we're on vacation 336 miles from home. Service representative Helen Reedy accommadated us with an emergency appointment the following morning. The staff along with the help of Tom Shaw had us on the road in a day and a half. We were able to salvage the remainder of our trip with a loaner car they provided! Thank you, Raul Torres Cross River,N.Y

Pleasantly impressed by My service advisor Sam and Joe in... - lllefty1960

Pleasantly impressed by My service advisor Sam and Joe in the parts department. 5 ⭐️⭐️⭐️⭐️⭐️ Service!!

Service department has been a joke - Pigg0302

This place is a joke brought truck in on warranty work after a month still no resolve and giving me the run around. Had them change the oil before realized how bad it was one month in my truck is low on oil when I have never had an issue with it leaking or burning oil and is now ticking again didn't have this issue prior and my warranty work still hasmt been done!

After having a terrible Sales experience years ago, I... - mmorgan

After having a terrible Sales experience years ago, I decided to give Rosenthal Jeep another chance for body shop service. My experience was even worse this time. after informing me that my Jeep was ready, I came to pick up my SUV, and there was still a dent in the door. Days later, after returning to Rosenthal, once again, I noticed that there was a dent in my front bumper (that was not there before). After speaking to the body shop Manager, he expressed in a very unenthused manner "it must have been hit in the lot". He did agree to fix the damage, but when I asked for some kind of gesture of discount toward the original repairs for my inconvenience and time away work, he said he needed to think about it, and would call me the next day. He never called. The manner in which this situation was handled is inexcusable. Mistakes happen, but there was no follow up, care or concern by the original Estimator handling the job or the Body Shop Manager. An Estimator named Andrew Ross was the only person who ever tried to help me. And my Jeep was more damaged after I left Rosenthal, then when I first brought it in. I will NEVER return to Rosenthal Jeep in Arlington. It's too bad, because I live less than 2 miles from there and they have lost a customer. I will make sure to tell all of my friends and family about my experience. BEWARE of this dealer!

Watch out for the service department. - Timpreilly

Watch out for the service department. Sloppy work and you might have to go back

The repair department is the worst use of money and time... - verette55

The repair department is the worst use of money and time I have ever spent in my life. Do not go here at all please. I took my car to be repaired, because my “check engine light” came on and it shook. I thought it might be the catyletic (sp?) converter according to my owner’s manual. However, I was told, by the mechanic, that it was not and then they proceeded to hold my car 2 weeks. When I called, they didn’t call me, they told me it was ready. Starr Motors charged me over $1700 and then gave me the key I started my car. It was worse than ever. I gave them back my keys and let them know it was not fixed. Had to leave it another weekend and on Monday they told me that it was the catyletic converter. I left.

Mike G. Needs Customer Service Training - Fem32

So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My car had been in and out of the shop while under warranty (purchased used) and the same issues kept arising. I called and talked to Mike G. to see what would happen with these parts if they kept going out after being replaced. His response, "It's on you then." It's on me... when the parts you have provided keep going up in smoke and the problem clearly isn't being fixed?? VERY RUDE IN TONE. ABRUPTLY HUNG UP ON ME.

Best Service Shop Ever for Heavy Work Trucks - tuckemail

5 Star service all the way. 4 star on price just because they are expensive, but you get what you pay for. This last visit they found a leak I didn't know I had. Saved me a major hassle with traveling out of town. I love this place. Mike always takes care of me.

Outstanding - David

The best experience I have had from any service provider - ever. Highly recommend and a big shout out to the two who made it all possible - Tamara Shaker and Erick Cosme.

My comments are about the service dept. On 7/14/20 we had... - danderson0909

My comments are about the service dept. On 7/14/20 we had our 2016 Jeep Grand Cherokee Summit Diesel towed to Valley Chrysler Dodge Jeep in Staunton Va on a Saturday. Service dept was closed.The coolant temp gauge had went near hot. Sunday, I drove back and check the coolant level, saw no leaks but was low on coolant. I added almost 1 gallon of water. Monday morning at 9am I explained exactly what had happened to the service advisor Roger Cook and mentioned that I had read online that the EGR cooler had been a problem on these diesels causing this very same symptom. Got a call from Roger 2 days later that we had a blown head gasket, they had test drove the jeep and white smoke from the exhaust. Repair estimate $5200.00. 1,647 miles out of warranty at 101,647 miles.I asked for a good will adjustment from the area rep through the service manager, Kevin Hanson. He said it was flat denied by the area Jeep rep. I also mentioned again about the EGR cooler. The service manager stood by his mechanic's decision and stated that they had already tested for that and that the EGR cooler was just fine. I mentioned to Roger again about the EGR cooler problem...he said no need to check that because exhaust was in the coolant system. We then decided to move our Jeep for a 2nd opinion and took it to a nearby trustworthy dealership that was 30 miles away. So when I had came to pick up the Jeep, there was no mention of anything they had done "test wise" to the Jeep. No antifreeze added, no mention of test drive, pressure test...nothing. Again, no info on the repair order. I asked for a description. The service writer just scribbled down with a pen on an estimate sheet these words....Test drove vehicle approx 10 miles, found smoking from tailpipe, block tested cooIant system and found combustion in cooling system. I refused the repair and asked to talk to the service manager. He was the least bit customer friendly and basically had the "take it or leave it attitude". We then had it loaded onto the flatbed wrecker...of which there was NO white smoke from the exhaust and only 4 miles on the speedometer...all when they said they test drove it for 10 miles! It was obvious they had done nothing to test it but just wanted to totally rip us off by charging us $5200 for a repair that was totally not needed at all! We had requested that the area Rep, Allison, call us to discuss her decision to decline us any help...but she never had the decency to ever call us back...which really makes "Jeep" itself look bad from employing someone like this. I then had the Jeep towed to Dick Meyers Chrysler Jeep in Harrisonburg Va. and talked to service writer Katie Lambert. She knew her stuff and said they had replaced several with the EGR cooler problems with the same symptoms. Had to wait a week to get it looked at BUT WHAT A DIFFERENCE! EGR cooler was bad...Surprise! And get this....it was totally covered under warranty at no charge. Great people with experience and they take notes. Over 1,000 miles since the repair. Runs great! Valley Jeep in Staunton either has a terrible diesel tech, a unwilling or uneducated service writer that doesn't take notes, a service manager (Keven Hanson) that knows little about cars and is easily fooled by his techs and service writer, OR they just like to charge folks for things that just don't need!!! Don't be fooled by the appearance of a new dealership. We will never go back to the crooks at Valley Jeep in Staunton, VA nor will we ever recommend it to anyone else! Dick Meyers in Harrisonburg, VA is extremely trustworthy and truly takes care of its customers. Bottom line....always get a 2nd opinion when presented with such a high cost estimate!