38 Virginia Saab Service Centers

I can't believe that a new car dealership could be so... - NicBaLCA

I can't believe that a new car dealership could be so dishonest. When I originally bought my Saab I was torn between 2 cars. One at the this location and one at an independent dealer. The sales person couldn't even get me a price on the car I was looking at. He assured me he'd call me when it had gone through inspection. I called him and he had no answer. Never heard from him again. 3 months later I had to have about $1000 of work done. I was very disappointed that I didn't even get a car wash with it. They reluctantly performed the first recall work I had done on the gas cap. But when I took it in to have the front springs checked (also a recall) they came back telling me the springs were fine, but they couldn't test drive because the front brakes were metal to metal. A month later when I changed the brakes myself instead of their $650 offer, I couldn't find any metal. At the same time I asked them to check the washer jets because 2 weren't working. They offered to fix them for $250 because the nozzles and check valves needed replaced. I decided to hold off on that, but was pretty annoyed that they charged me for the "analysis" without telling me. I didn't get a carwash this time either. The girl told me the hose was broken, which I thought was strange when I saw cars in the parking lot dripping with water on a sunny day. After this check up, I drove about 600 miles to visit family. While there I decided to try to fix the washer jets myself. I had trouble finding the parts, however, because my model did NOT even have a check valve, which they were fully prepared to "replace" for me. In fact it needed only 1 nozzle replaced, which cost about $7 and took 10 minutes. I was already angry about this and decided to have another dealer take a look at the front springs. After about 20 minutes (as opposed to the 6 or 7 hours I waited for International Motors) they told me that the front springs were corroding and the drivers side was slightly fractured. They did not have to test drive and they said nothing about the brakes being metal to metal. They fixed it for free according to the recall warranty. I cannot believe that International Motors could care so little about the safety of a human being. I drove 600 miles through mountains and snow at high speeds on fractured springs. All because it was a job that didn't pay anything.

Mike G. Needs Customer Service Training - Fem32

So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My car had been in and out of the shop while under warranty (purchased used) and the same issues kept arising. I called and talked to Mike G. to see what would happen with these parts if they kept going out after being replaced. His response, "It's on you then." It's on me... when the parts you have provided keep going up in smoke and the problem clearly isn't being fixed?? VERY RUDE IN TONE. ABRUPTLY HUNG UP ON ME.

Best Service Shop Ever for Heavy Work Trucks - tuckemail

5 Star service all the way. 4 star on price just because they are expensive, but you get what you pay for. This last visit they found a leak I didn't know I had. Saved me a major hassle with traveling out of town. I love this place. Mike always takes care of me.

Outstanding - David

The best experience I have had from any service provider - ever. Highly recommend and a big shout out to the two who made it all possible - Tamara Shaker and Erick Cosme.