73 Virginia Toyota Service Centers

My wife's brand-new 2005 Town Car has an integrated... - Skylaw

My wife's brand-new 2005 Town Car has an integrated Nav/THX sound/6-disc CD changer. The CD changer ate a disc, requiring replacement of entire unit. After the initial problem, the car was returned with LCD screen down - Nav & radio could not be used. I moved the LCD back into place to enable these features for the 3 weeks we were told to expect for the replacement system to arrive. My wife kept calling after expected delivery date of parts and was told repeatedly they were not in. At the 6th week, she was told the replacement unit had come in 3 weeks before. After the 2d appointment, the car was returned with the service invoice annotated "replaced and tested" and the eaten CD on the floor. The unit was not replaced at all - marks that had been on the changer face were still present. The changer would accept and eject CDs but would not read any of them - so much for "testing." On 3rd trip, my wife was told Cherner would install a new unit the next day - undoubtedly the one that should have been installed in the first place. The mechanic tried to blame problem on home - burned discs. Not so, all were commercial. When the unit was in fact replaced, all worked fine. I have many suspicions about an invoice that says plainly that an expensive ($3000 option) unit was replaced and tested, when it was very obviously not. The car has an automatic trunk opener/closer. Soon after purchase, the trunk closer SLAMMED immediately after opening fully, hitting my wife's hand hard. Injury was not major, fortunately, but the trunk slammed hard enough to have taken a limb off or cause serious head injury. It shook the whole car, and bounced it on the suspension. The problem repeated every time the trunk was opened after first time it occurred. The cause was a torsion bar in the trunk mechanism that had become dislodged. Cherner's response: Don't put anything on the raised shelf in the trunk. It could happen again. Before the repair, I made a video of the trunk slamming 5 times in a row as soon as it fully opened, and hand-delivered it to the National Highway Traffic Safety Administration, together with a complaint. It's a safety problem of great concern, and "don't put anything on the shelf" is all Cherner can say. Dealer-installed wheel well mouldings were not installed properly. One came off even before the car was delivered to my wife. On the last trip (for the nav system problem) it came off again and was destroyed in the dealership's car wash. The work is just sloppy and it is not checked adequately. Terrible quality control. One "service" manager became extremely rude to my wife; she refuses to deal with him any more. The second manager has been an improvement, but the work in the maintenance bays is still awful. We are looking for another dealer in the Arlington VA area; we have never had such bad dealings from any other L-M dealer in other cities (Tampa, FL, Sacramento, CA and Baltimore, MD). Most have been super. Not these guys. Lack of cooperation or followup was evident even at purchase - it was a painful experience. Even at the front end, these guys don't know how to do business. We had our own financing, and it was a straight-cash deal - no trade. Price was fine ("employee" discount), but the delay tactics, unnecessary delays in getting the car out the door as my wife wanted it, and even the inability to get the sales people to credit the cost of the unused standard wheels against the cost of the upgraded wheels (which they insisted in selling at full retail) was a trial - although they did it after an hour of haggling and waiting. Although we found our car 10 minutes after coming onto the lot, it took four hours to complete the transaction on a straight cash deal!! Not a service problem, but part of a dealership problem - these guys just don't care about doing business or taking care of customers.

Polite & prompt service! - rv

Polite & prompt service! Service Advisor Maggie and team made my trip to Priority Toyota in Hampton today a great experience. Full 10K servicing And a state inspection in Less than an hour. I sure plan to go back to them for future work.

Service was great! - driver,Bonnie55

My car was looked at right away. I even got a coupon discount I did not know about! I have a problem walking, so he offered to drive my car to where I was standing so I did not need to walk to the parking lot after my car was ready.

If I could rate it lower I would. - sstaylor

If I could rate it lower I would. Service dept. only wants to sell filters not the real problems. I bought a new vehicle and took it in for service each time it was needed. I had my tires rotated every 5 thousand miles. You can't see the inside tread of my tires unless you lay on the ground. at 25,000 miles, they rotated my tires and tried to sell me filters. at 28,000 miles, on I81 in Christiansburg, I had 2 tires blow out. The Toyota dealer there couldn't help me until the next afternoon. Thankfully the Firestone dealer there was willing to help. He showed me the tires and all 4 tires were down to the cord on the inside tread. I had to purchase 4 tires and then had approximately $2,000 in other damages. You can't tell me they didn't know I needed new tires when they rotated them just 3000 miles before.

Abstain yourselves from doing business with this - Sara Cain

Abstain yourselves from doing business with this dealership, moreover buying a Toyota. I purchased a brand new Toyota and, 4 years later the paint started peeling off on multiple parts of the car. Ever since, it is been a battle with Toyota and the dealership to get my car repainted even when they submitted a recall about a defect on the paint sealing for that particular model. The recall included a warranty paint. When I took my car in, service manager Ian Hall failed to do an accurate estimate and did not include a pealed the size of a coin in the back of my car. Service manager, Ian Hall and Body shop manager Lisa Coleman have neglected to perform an accurate estimate and both of these individuals and the manufacturer having passing the ball for 4 months now. And, after posting this review I will get a response of “please reach out to this email address or phone number” that’s what I’ve been doing and everybody is absolving themselves from a defect on the sealing paint. I just wanted to post this to warn consumers about the incompetence of this dealership and its manufacturer. Never ever again will buy a Toyota.

I took my 2023 Tundra for several recalls repairs and - Steve

I took my 2023 Tundra for several recalls repairs and Robert Simpson greeted me and told me that I should have my truck back by the end of the day. He told me that he would call when it was ready. I got my truck back the same day and all the service that was needed was complete. Nice to have friendly service and it was done right.

When I set my appointment and visited the site for the - englishbrown

When I set my appointment and visited the site for the first time, I felt staff to be talking amongst themselves about personal issues, and I was told to fill out forms that I had already filled out and sent then once those have been located, staff told me they had not checked the email and did not notice. The forms had been returned already. When the staff contacted me about adding additional work, I agreed and then a few minutes later I did reach out to them by email and let them know that I did not want the work completed and then I wasn’t reached until the next day by staff to tell me they did not check the email timely and did not have the information to let them know that I was not looking for that additional work to be done when I asked to speak to the general manager he was very rude and abrupt. He would not listen to my points at all. He continue to cut me off and make his points to say that I need to pay for it no matter what when I picked up my vehicle, I found there to be, some sort of substance on the bumper that was repaired and had to wait for staff to come out and inspect it and remove it so I was not happy with my interaction with this site and I will take the same recommendation

BEWARE! Someone insured by Geico rear-ended my brand... - AMBD

BEWARE! Someone insured by Geico rear-ended my brand new car badly and Geico sent me here. Everything seemed fine when I got it back, even though it took 2 WEEKS to repair, instead of ONE. I went home, only to see that someone at the repair center had put a green dent/scratch in my door. I took it back the next day and they gladly fixed it. Everything was fine… for a moment. Just in case, I took it to my dealership and had maintenance look at it. They found: Koons put the wrong COLOR on my bumper (grey instead of blue!), didn’t replace the guard shield under my trunk that had been clearly ripped off (!!!), and the muffler was misaligned. BUT WAIT. THERE’S MORE. I then took it to another repair shop, the one my dealership sends its repairs to. Not only were there all the problems listed above, but MY EXHAUST WAS NOT COMPLETELY REPAIRED. They left things UNFIXED and part of the system still PUSHED INTO MY CAR! After so many promises from Koons that my brand new car would be returned to me as it was before the accident, I feel so ripped off and cheated that they would think these things would go unnoticed. The repairmen at Pohanka could tell the exhaust was still broken just by LOOKING at the car, before pulling it apart! Stay clear of this place. The employees are extremely friendly, but this is not the place to go for quality service.

Had quite a bit of work done to our vehicle we had bought - Kathleenmiller84

Had quite a bit of work done to our vehicle we had bought privately and it was a very stressful situation but Lorenzo was very understanding and very helpful through the entire process. My husband and I are very grateful for Lorenzo’s help and all the time he spent on our situation!

I was very impressed with my first, 5000 mile checkup and... - Ruth

I was very impressed with my first, 5000 mile checkup and tire rotation. All were very helpful and friendly even showed me a shady place with a breeze outside to wait. I’m in a high risk group so didn’t want to sit inside with others.

Do not go to McGeorge Toyota! - Service Guru

I have purchased over 25 cars from McGeorge Toyota and after my experience with them this past week I will never return. They have poor service and sales. It's worth your trip to visit Mechanicsville Toyota. My Nephew and neighbor both tried McGeorge and were very disappointed. They both bought at Mechanicsville and are very happy. I am looking for a car and will buy from Mechanicsville.

Had an outstanding experience with salesman Gary Johnson!... - Edwinchster

Had an outstanding experience with salesman Gary Johnson! No b.s. dealer quick and painless I drove over 120 miles from PA. 100% Ed W

I brought my Prius V three weeks ago for the 60,000 mile - Luisa

I brought my Prius V three weeks ago for the 60,000 mile check up, once again Carroll Hyman was my service manager. His attention to my car’s maintenance is outstanding, not only he is extremely professional, but trustworthy. I appreciate that he always gives me heads up on what my car will be needing ahead of time to prepare me for any future expenses. He is the reason why I continue to bring my car to the Fairfax branch.