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A very positive experience. I am very happy with my new... - MNQ
A very positive experience. I am very happy with my new VW Taos.
We purchased a used vehicle from George Gee and worked... - Steve D
We purchased a used vehicle from George Gee and worked with Lonnnie Mellor. He was very responsive, personable, and comfortable to do business with. We would recommend him to our friends.
A year ago Larry. H Miller advised me my car was burning... - Reggie
A year ago Larry. H Miller advised me my car was burning oil
And to bring my car in every 1,000 miles so they could monitor it. After a year they
Determine that that was normal. If it was so normal why was I bring in my car so they could watch it for a year.
Good luck trying to get a service appt. Do not return... - Trn143
Good luck trying to get a service appt. Do not return calls and scheduling online yields no results. Will look elsewhere for service. Especially, problematic since last Spring.
My understanding was that this would be a one-day... - patmcintosh2
My understanding was that this would be a one-day service, but they kept my vehicle overnight without notifying me. Caused a great deal of inconvenience because I had 2 appointments the second day and no vehicle. I left two messages late in the day the first day but did not get a call back.
The service work is always excellent and staff have always been friendly and efficient. Until this event I have always been very happy and have recommended them to friends.
They always exceed my expectations, give me a fair deal,... - Happy Hyundai
They always exceed my expectations, give me a fair deal, proactively advise extra service that they recommend be done but do not push me to buy or repair anything that doesn't seem in my best interest to have them provide.
After almost 10 years of being loyal customers, we will... - KatieB
After almost 10 years of being loyal customers, we will no longer be using Car Pros Hyundai Renton.
- IMPROPERLY PUT ON OIL PLUG, CAUSING ALL OIL TO DUMP OUT ON FREEWAY, ENGINE SEIZED UP AND CAR DIED
- IMPROPERLY INSTALLED BRAND NEW SERVICE BELT AND SHREDDED AFTER 4 DAYS
- DID NOT CHANGE OIL AND CLAIMED I HADN'T REQUESTED THAT WHEN MAKING MY APPOINTMENT (SENT SCREENSHOTS TO PROVE I DID)
- GENERAL MANAGER SAID SHE WOULD CALL ME DIRECTLY TO MAKE IT RIGHT AND NEVER DID. EVEN SENT FOLLOW-UP EMAIL AND STILL HAVEN'T HEARD BACK
We brought our car in for an oil change in July 2020 and apparently they either didn't put the oil plug on correctly or didn't put it on at all because all the oil dumped out while I was on the freeway. My engine seized up and my car died. As it was a huge mess-up on their part they offered to comp me on new spark plugs and a new belt on my next service.
Brought my car into the shop on April 8, 2021 for the lifetime free warranty oil change they offer, bought a new battery, had some light bulbs changed, and did the no-charge belt and spark plugs from the oil mistake on my last visit.
Drove the car home and then the next time we went to drive the car we heard this loud sound coming from under the hood. Opened the hood to discover that the BRAND NEW, four day old belt was shredded! While the hood was up we checked the oil and discovered they HADN'T CHANGED IT!
When I spoke to the Service Department Manager (Chad) he was EXTREMELY rude and kept saying that I hadn't requested an oil change. He also didn't apologize for the YET AGAIN HUGE HUGE HUGE mess-up with the belt, which after looking at it they admitted they improperly installed! They tried to brush off the broken belt as if it was no big deal, which is laughable considering when I had the car towed to them to repair their mistake the tow truck driver didn't even want us to turn the car on in fear it would cause further damage. He put the car in neutral and pushed it onto the truck.
I spoke to the General Manager (Tosha) and sent her SCREENSHOTS of my appointment where it clearly says OIL CHANGE. Not only, that but they had even called me before I picked up my car to confirm that I wanted my oil changed!
Chad (the service manager) called to let me know my car was ready and in the front for pickup. When I arrived no one came to talk to me about the HUGE ERRORS or to apologize for how badly they had messed up. I let Tosha know and she said that she wasn't in the office that day, which is fine. But, they should have had a note on my paperwork at pickup that SOMEONE - ANYONE - come speak to me and try to make it right.
Not only that but, my car was not in the front like Chad said, which I discovered after walking all over their parking lots only to go back inside and find out my car was in the back parking lot where they service cars. They also didn't change my oil sticker for when it will need new oil. It's not a huge deal, but it's part of what they're supposed to do and because they didn't do that either it's just one more thing showing they don't do careful or trustworthy work.
I emailed Tosha to let her know how disappointed I was in all of the services I had received and she said she would call me on Thursday (April 15). I hadn't heard from her by 4 pm that day, so I sent an email in case she forgot and let her know Friday would work better anyways. It's now April 23 and no one has called or emailed me back.
If you want trust-worthy, safe work and good communication, than this is not the place for you! If you do get a service done here, I would recommend having the work checked. That's how little I trust the work done on my car - I would pay someone else to check the work that I just paid for.
What a joke - kelcy
The Service department here is horrid!! paid them $2400 and my Bmw runs worse than when i brought it in and they cant figure out why because theres no check engine light telling them why.
Do NOT take your vehicle here for service work! - KellyMFenimore
Would give them a zero if I could!
Worst service EVER! My insurance company finally authorized me to take my car to Kuni to be fixed where they found $4k worth of damage Hannah Kia service department either missed completely or screwed up. This was authorized because Dick Hannah employees completely stopped returning my phone calls.
Car is AWD, they put a wrong sized tire on it. Tried to get me to buy new front brakes, car doesn't need them. Installed the wrong headlight and forgot to replace the computer part. But the worst part was that they completely missed the broken wheel bearing they let me drive off with; Hannah told me it was "a broken pin" in my front brake. This has been going on since mid of April 2018, and not once have they apologized to me for messing up. After Kuni fixed my car, I was forced to take it back to Hannah to have the front bumper re-installed because the Kuni technician was unable to hang it correctly due to damage caused by Hannah from hanging the bumper so poorly. Hannah "Jimmy rigged" the bumper, so it continues to not be aligned, and, had the audacity to return my clean car to me dirty (inside and out).
Worst customer service experience ever! This was an insurance claim due to the car being stolen and damaged. Avoid Tim in the collision center and Devon at the Kia Service Department as it was just lie after lie in combination with COMPLETE negligence, especially avoid if you're a female! Honestly, I felt as though no one at Hannah took my concerns seriously, and because I refused to give up, I felt like the "nagging wife" calling repeatedly to beg (nag) them to JUST DO THEIR JOB! It was RIDICULOUS!
I leased a 2020 SANTE FE from Dougs Hyundai. The... - GreenBean
I leased a 2020 SANTE FE from Dougs Hyundai. The employees were welcoming and helpful. Yohan Bong was very helpful and friendly. He was very thorough when helping us decide on the car That we wanted. He was also flexible with our schedules.
Thank you - Happy
Jacke Walton was great thank you for easy process and James woll great service. This is my third Hyundai. I will be always coming back
Service oil change - Santhosh124
Very friendly and very good service . Pickup and drop service is good. Good discounts.Explain the car technical service details in a very good way.
Excellent customer service throughout the whole Korum... - Dave Franklin
Excellent customer service throughout the whole Korum Hyundai team, but special shout out to Big Mike and Josh both very informative knowledgeable and extremely professional
Best deal in town !
Jay shin He was great to work with made it easy would... - Ray & tina
Jay shin He was great to work with made it easy would recommend to anyone Very friendly and knows what he’s talking about gets the job done nicely
Great car (Sonata) and incredible service. - Sue G.
This Bellingham dealership is superb! I would highly recommend them. They went above and beyond in pleasing this customer. If you are looking for a reliable car with excellent service then this is the place to go. I would highly recommend them. The man I talked to was Rob and he was very kind and understanding. These guys are great!
A great big thank you from Sue G.
I advise you to go somewhere else. These guys will... - Thekuddy240
I advise you to go somewhere else. These guys will consistently lie to you! I had a mazda 3 through them and less than 24 hours the started to break down. The transmission control module went out. They did fix it. A couple of weeks later the suspension system in the front was toast. The did replace the front struts but refused to try and take of the back. A couple of weeks later the car was having an issue with staying straight on the road. They held my car for 3 weeks and didn't even touch my car. I decided to switch to the loaner car that I was in. They car was great until a few weeks later the transmission started having a shifting issue. Mind you I had purchased an extended warranty and they refused to even try and fix the issue. They didn't not have any paperwork stating what was done with the car. They sales guy Brandon totally ghosted me when I asked about it. They apparently do not want to do any type of warranty work. So if you do get a car through them just be prepared to have a lot of problems!