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Great service and communication. Everything went... - gillcj12356
Great service and communication. Everything went smoothly from dropping off to picking up. I will continue to have all my maintenance work done here. Gill
Top Reviewed Service Specialists At This Dealership
Used Car Advisor
Express Service Advisor
Victoria was outstanding dealing with my vehicle. She was... - BEARWITHMEPEPPER
Victoria was outstanding dealing with my vehicle. She was very timely and accommodating. Provided an answer to all my questions and concerns in regards to the situation.
We purchased a used vehicle from George Gee and worked... - Steve D
We purchased a used vehicle from George Gee and worked with Lonnnie Mellor. He was very responsive, personable, and comfortable to do business with. We would recommend him to our friends.
"Poor communication" is the theme of my experiences with... - crimson76
"Poor communication" is the theme of my experiences with the service department. I've gotten service there three times, and each involved at least a hiccup because of poor communication on their end. One time I called the day before my appointment, got the voicemail, and asked that someone call me back. No one did, and when I arrived for my appointment, I was told they could not do what I needed on a Saturday and that I should have called them!! To this day, no one has returned my call. This is the most egregious example, but all three of my interactions have left me feeling like they have poor communication with customers. I've decided that driving to a dealership that's farther from my home from now on is probably going to result in fewer headaches.
We had had our sprinter in twice for abs brake warning... - Smitz48
We had had our sprinter in twice for abs brake warning lights. Both times they had for a full week. Both times it was never fixed! We called and left over a dozen messages to check status! No one ever returned our calls. Horrible sprinter service. We will never be back!!!
I was pretty happy with the dealership until my new car... - Bcjcm926
I was pretty happy with the dealership until my new car has broken twice for the same issue and the service department cannot see me for over a month.
Service of Chris & Jesus Friendly, understandingHad an... - GiGi
Service of Chris & Jesus Friendly, understanding
Had an appt on Wed but they were over booked. Had to come back on Fri & get loaner. My husband was not happy to get a Hyndai for loaner prefered Mercedes.
Do NOT take your vehicle here for service work! - KellyMFenimore
Would give them a zero if I could!
Worst service EVER! My insurance company finally authorized me to take my car to Kuni to be fixed where they found $4k worth of damage Hannah Kia service department either missed completely or screwed up. This was authorized because Dick Hannah employees completely stopped returning my phone calls.
Car is AWD, they put a wrong sized tire on it. Tried to get me to buy new front brakes, car doesn't need them. Installed the wrong headlight and forgot to replace the computer part. But the worst part was that they completely missed the broken wheel bearing they let me drive off with; Hannah told me it was "a broken pin" in my front brake. This has been going on since mid of April 2018, and not once have they apologized to me for messing up. After Kuni fixed my car, I was forced to take it back to Hannah to have the front bumper re-installed because the Kuni technician was unable to hang it correctly due to damage caused by Hannah from hanging the bumper so poorly. Hannah "Jimmy rigged" the bumper, so it continues to not be aligned, and, had the audacity to return my clean car to me dirty (inside and out).
Worst customer service experience ever! This was an insurance claim due to the car being stolen and damaged. Avoid Tim in the collision center and Devon at the Kia Service Department as it was just lie after lie in combination with COMPLETE negligence, especially avoid if you're a female! Honestly, I felt as though no one at Hannah took my concerns seriously, and because I refused to give up, I felt like the "nagging wife" calling repeatedly to beg (nag) them to JUST DO THEIR JOB! It was RIDICULOUS!
I advise you to go somewhere else. These guys will... - Thekuddy240
I advise you to go somewhere else. These guys will consistently lie to you! I had a mazda 3 through them and less than 24 hours the started to break down. The transmission control module went out. They did fix it. A couple of weeks later the suspension system in the front was toast. The did replace the front struts but refused to try and take of the back. A couple of weeks later the car was having an issue with staying straight on the road. They held my car for 3 weeks and didn't even touch my car. I decided to switch to the loaner car that I was in. They car was great until a few weeks later the transmission started having a shifting issue. Mind you I had purchased an extended warranty and they refused to even try and fix the issue. They didn't not have any paperwork stating what was done with the car. They sales guy Brandon totally ghosted me when I asked about it. They apparently do not want to do any type of warranty work. So if you do get a car through them just be prepared to have a lot of problems!
I have 2018 GLE 350.I went to mb of yakima for 2yr... - ikyjp2002
I have 2018 GLE 350.
I went to mb of yakima for 2yr service.
Their service department is horrible. Absolutely horrible!! I go to tacoma or bellevue for service.
Toyota Mercedes Benz Sprinter of Bellingham
Assistant Service Manager
Mercedes-Benz Of Tacoma