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We purchased a used vehicle from George Gee and worked... - Steve D
We purchased a used vehicle from George Gee and worked with Lonnnie Mellor. He was very responsive, personable, and comfortable to do business with. We would recommend him to our friends.
Happy with the results - DLW
Service was prompt; they got me in and out and all went well. They asked all the right questions to maintain keep updated on future services
Think twice before bring your car to Westlie Ford for... - Shawnmurray.sm
Think twice before bring your car to Westlie Ford for service. Lied to me about the repairs to my brakes and after almost wrecking my car refused to refund my money do to "new ownership".
Traveling through Pullman to Spokane. Had a bad vibration... - RC
Traveling through Pullman to Spokane. Had a bad vibration in my car. Stopped in to see if someone could look at it. Was told to leave for a couple of days. I asked and "Be stranded?" Again told the same thing. No care for the customer at all. How is you don't live in the town do you drop off a vehicle? Guy at service desk needs to have listening training so he can actually help people.
Do NOT take your vehicle here for service work! - KellyMFenimore
Would give them a zero if I could!
Worst service EVER! My insurance company finally authorized me to take my car to Kuni to be fixed where they found $4k worth of damage Hannah Kia service department either missed completely or screwed up. This was authorized because Dick Hannah employees completely stopped returning my phone calls.
Car is AWD, they put a wrong sized tire on it. Tried to get me to buy new front brakes, car doesn't need them. Installed the wrong headlight and forgot to replace the computer part. But the worst part was that they completely missed the broken wheel bearing they let me drive off with; Hannah told me it was "a broken pin" in my front brake. This has been going on since mid of April 2018, and not once have they apologized to me for messing up. After Kuni fixed my car, I was forced to take it back to Hannah to have the front bumper re-installed because the Kuni technician was unable to hang it correctly due to damage caused by Hannah from hanging the bumper so poorly. Hannah "Jimmy rigged" the bumper, so it continues to not be aligned, and, had the audacity to return my clean car to me dirty (inside and out).
Worst customer service experience ever! This was an insurance claim due to the car being stolen and damaged. Avoid Tim in the collision center and Devon at the Kia Service Department as it was just lie after lie in combination with COMPLETE negligence, especially avoid if you're a female! Honestly, I felt as though no one at Hannah took my concerns seriously, and because I refused to give up, I felt like the "nagging wife" calling repeatedly to beg (nag) them to JUST DO THEIR JOB! It was RIDICULOUS!
Great Service Experience - stampguy
Overall, an outstanding service experience. I was promptly greeted by Aaron at the service desk. He listened to me and made sure he had documented my concern. He put floor and seat covers in my vehicle and escorted me to the waiting area and made sure I was comfortable. He gave me frequent updates during the repair. When everything was done, he explained everything that was done, and thanked me for my business. My truck was washed and vacuumed, and the whole experience made me feel that I was engaged and important. I love this dealership! Highly recommended.
Beeping noise/ LincolnMKX - grannygross12
Great service. They were personable and located my problem. Was not the Lincoln but an attachment I had purchased. The problem was resolved. The other question I had was about the fan in the seat heat/ cool system. Assured me it was a normal sound with that year model.
Fugate sales and servise - Dave w
I have purchased 2 cars from them now, one used, one new, and have a new F150 I had purchased from another dealer close by. Both the new and used car were given two years of free servise (oil changes), which I can drop off for at a moments notice. Their quality of work is outstanding, and is always ready when they hace said it was going to be, and detailed as well!
I have never dealt with a dealership as easy and pleasant to work with as Fugate, and will be back to them for any other vehicle purchase I make in the future.
Thank you all very much!
We have been taking our 2013 Taurus to Kelleher for... - RaynJoan50
We have been taking our 2013 Taurus to Kelleher for repairs and servicing for the last few years and could not be more pleased with all aspects of service and repairs which included some significant repairs to the drivetrain and wheel assemblies.
I advise you to go somewhere else. These guys will... - Thekuddy240
I advise you to go somewhere else. These guys will consistently lie to you! I had a mazda 3 through them and less than 24 hours the started to break down. The transmission control module went out. They did fix it. A couple of weeks later the suspension system in the front was toast. The did replace the front struts but refused to try and take of the back. A couple of weeks later the car was having an issue with staying straight on the road. They held my car for 3 weeks and didn't even touch my car. I decided to switch to the loaner car that I was in. They car was great until a few weeks later the transmission started having a shifting issue. Mind you I had purchased an extended warranty and they refused to even try and fix the issue. They didn't not have any paperwork stating what was done with the car. They sales guy Brandon totally ghosted me when I asked about it. They apparently do not want to do any type of warranty work. So if you do get a car through them just be prepared to have a lot of problems!
Great service and kind staff! - tyhuseman13
This was my first experience with this dealership and I have found my lifelong Ford dealer & service team! I took my Ford Explorer in to be serviced and everyone here from sales, parts & service were outstanding! I didn't see one person in the store, customer or staff, that wasn't happy and kind. Nate from the service team checked me in, offered me a shuttle ride to work, told me about the service being performed as well as the time line for getting my vehicle back and sent me on my way. Upon getting my vehicle back I was given a top to bottom explanation of my vehicles health and once again how the "surgery" on my car went. They washed my Explorer, treated it well and treated me even better. Unlike most dealerships who love you when they're ringing your wallet dry, these guys treated me like a VIP and all my work was under warranty! I would absolutely recommend Skagit Ford for all things Ford!