58 Washington Ram Service Centers

Cole did a great job helping me with the purchase of my - DP

Cole did a great job helping me with the purchase of my new 2023 GMC Canyon AT4. He was very thorough showing me all the features of the truck. I highly recommend George Gee GMC.

Poor warrenty service - dljdad

(Note to 5-Star Dodge in Aberdeen) I am not sure where to start, but I am not impressed with your service department. I'm an educated fella, life and school, having been a NAPA parts man/machinist for 16 years, a Snap-On dealership owner, and ran a small car lot before returning to school and am fairly successful in my current profession. Been there...done that. Almost 2 weeks have passed since my Ram was brought into your dealership on a flatbed. I didn't buy from 5-Star, simply because you didn't have what I what I wanted for the price I needed. Should not matter. This is a Dodge/Ram warranty issue. As of today, and for the past almost 2 weeks, my perception is, your service department has put my truck on the back burner and, while I'm a tough guy to get past understanding and into the pissed off mode, you have succeeded. I have been told for the past several days that you are still waiting to hear from Ram how to proceed. There is no reason for the balony....I am obviously not a priority, rather quite the opposite, because I did not purchase the vehicle from 5 Star. I am, by nature and by training, a patient, understanding fella. I worked in the automotive industry longer than I have been in education. I get it....things take time but this is a travesty. That time has passed. Is there a reason this issue cannot be resolved as soon as possible? I will be a car buyer for years to come but am totally unimpressed with the poor service and communication I have received from 5-Star so far. I know when my first old, 2004 Dodge 2500 hemi lost a valve spring, costing me a head, cylinder, manifold, it was taken in and dealt with with pride and a degree of urgency, by the Dodge dealer in Aberdeen at that time. If that was 5-Star at the old Dewayne Deweese location, kudos. Should have kept it up. That is customer service. I would appreciate your attention to my issue. I will contact Ram Corporate to see if this issue can be facilitated. BTW....takes a lot..A LOT...of poor service to get me to this point. I look forward to your attention to this matter.

The staff was very informative and gave me updates every... - jubjohnson553

The staff was very informative and gave me updates every day. My vehicle was fixed on time and even delivered back to me at work. Thank you!!!

Went in for an oil change and they found 3 nails in my... - STEPHENEYLANE

Went in for an oil change and they found 3 nails in my tire. They fixed it fast. Very friendly and helpful! Would definitely recommend!!

I am very picky regarding service being done to my 2020 - RaJWright

I am very picky regarding service being done to my 2020 Cherokee Latitude Lux. Each time I have taken my vehicle to Lithia for service it has been an Excellent Experience!!!! Oscar and Dexia are always cheerful and welcoming! Oscar always remembers my husband and I each time we come in. Oscar is willing to answer any questions I have regarding my vehicle‘s maintenance or any other questions I have with confidence and a caring demeanor. Austin is my go to service mechanic!!!! He is always on top of things and is attentive to anything my vehicle may need addressed. Thank You!!!! For being such a Great Service Team!!!! and the confidence and enjoyable experience each time we come in for Service!!!!

Warranty work on my van - t_havens

Excellent service. Had a loaner car that we were able to pick for us while our van was being worked on. Good communication with us and easy to deal with over the phone since we were from out of town.

Fantastic Service Department, Travis, Jeremy and the... - Travis

Fantastic Service Department, Travis, Jeremy and the Service Manager Justin were amazing to work with. I cannot stress how important it is to have such great staff at your location.

Great, as always. They are the best!! - GRANNYANDPAMILLER

We always come to UA, We recommend them to friends & family. I hope there is always a UA here in Ellensburg!! This dealership always has multiple rigs to check out. If they don't have it, they will check around & get what we want.

Do not recommend using the service department! - Meganrazey

Do not recommend using the service department! We had a coupon and decided to try having the oil changed there. We booked an appointment for 10 am. They were great and let us drop off our vehicle the night before. Well 3pm rolls around and no word yet in the car being done. We called and the guy didn’t know and says he will call back…. 45 mins later we call again and he still didn’t know. Lucky he did find out it was done. Go in to get the car and give the coupon we had mentioned and they refused to take it! They do have a sign posted below where you stand to check out but the coupon does not say it won’t be honored at some locations! Absolutely awful experience and now we are out more money than expected. Heck the coupon even says it’s for Yakima but they won’t take them!