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Everyone is very professional they get you in at a decent... - Sss56
Everyone is very professional they get you in at a decent time and I enjoy working with the people at Moses.They also have a very nice waiting area with Wi-Fi
The service department went out of their way to make sure... - Peggywv
The service department went out of their way to make sure I was satisfied. This is our 4th vehicle from Mountaineer Ford. We’ve never been disappointed.
Literally the worst experience I have ever had at a service - Relldanit1
Astorg only cares if they are selling you a car. I Took my grandpa Rodney's 2013 ford focus in to have the transmission tested a few weeks back because it had a horrible slip in the transmission that almost caused me and my child to be hit while getting on the interstate. they blatently lied to my face and said the issue I was having was normal and that the only thing wrong with my focus was the battery and handed me a bunch of charts showing the "rpm test" it passed (spoiler alert it was just for the battery they didnt even touch the transmision). I asked to see the tests they had done since I had paid their service charge of 115$ and the guy finally admits they never even tested the transmission. so they basically just had my car all day to check my battery. when i told them the transmission was the issue they assured me it was fine until i called corperate and complained. then they decided to do the actual test i had paid for. confirmed my transmission was having an issue and slipping at just under 800rpm which is something that ford is having a class action lawsuit against currently for... I had been previously lied to by pioneer ford in marietta to the point where I was outside of the period to get it fixed under warranty (go figure) they would just say it was normal and refuse to even test it. Ford refuses to do anything to fix it and says its up to astorg or pioneer to fix it..they refuse to do anything but keep leading me on. What an actual joke. I will never be buying Another ford.
Very poor service - brewergw49
I was told that it would cost me $2000.00 to fix my truck. I went to another place and it was fixed for $150.
Dustin Martin is the rudest and the most unprofessional... - teofilo597199
Dustin Martin is the rudest and the most unprofessional man. I called about a truck I really wanted. worked out a deal and set everything up with my own bank. They were going to deliver 5 hrs to me. When I told them that I will need to inspect the car they said it was a no. I told them no one buys a $32,000 pre owned no warranty with out at least looking under the hood. He said they already did that. I told him you must be kidding. Who takes the word of a used car salesmen? At which he got infuriated. I said if you're so confident in your inspection back it with a warranty? He said impossible. I had the check in hand and took it back to the bank. Horrible person, and horrible way to do business. There was no way I was going to give them my business. Found same truck with half the miles and certified per-owen 12 month bumper to bumper warranty and more options for same price. Thank God I didn't go with them. Way to many dealership out there that treat their customers right.
Bought a new vehicle. Scotty/Carla - scotty1969
Very happy with our purchase. Jamie Epling went above and beyond to get us an amazing deal. He was also very informant too. Thank you!