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poor service. rip off. - Boe
Very weak warrenty. Looks better on tv than what the dealer owners actually stand by.
Inconsistent mechanic inspections and or shady work.
Have not had any positive experience at all after the initial purchase of our vehicle.
Since they dont stand by the warrenty why would i ever want to go back if they couldn't fix the problems the first time.
However there are several other repair shops or car dealers in the town of Hayward that do put the customer first. That my personal opinion.
I Don't forsee this dealer being around with a good reputation for much longer.
Im giving a negative response based on several negative experiences.
I hope this helps you .
Outstanding service and they went above and beyond.... - Dustin
Outstanding service and they went above and beyond. Here's what all happened: I have a new JCW and during my brake in period my Mini was really struggling on its tires. The car was understeering and sliding quite a bit in the dry but cooler temperatures. When I say sliding, I mean you turn the wheel and the car keeps going straight... The car was equipped with all season tires, but the tires
just weren't gripping at all. I felt like I was on ice.
I 1st called the Mini help line and discussed the issue with a Mini representative at the factory. The Representative told me that is a bad problem and lets get you taken care of. I was told to call my local dealership which is International Mini in Milwaukee. I called Tim Timmerman who has serviced my cars for about 6 years now. Tim and the Mini factory took care of me super quick. Tim called Bridgestone and got all the paperwork and the warranty stuff done for me. The Mini factory gave Tim the green light to put a new set of Pirelli P7's on my car free of charge. From my 1st call to the mini help line to the new Pirelli's being put on my car was 3 days... That was awesome!!!! I am so grateful for The Mini factory, Tim Timmerman, and the Dealership at International Autos Mini. Everyone that helped on this, major thank you!!!
I had some major car problems and they were able to get... - hks
I had some major car problems and they were able to get it fixed and for a reasonable amount. Jerry and Rob were able to work around my schedule and get me in right away. Jerry even dropped me off at my office so I didn't have to call for a cab. I only use them now for service and bought my last car from them too.
Mini Madison was wonderful! Marissa was so responsive and... - Sailoncj
Mini Madison was wonderful! Marissa was so responsive and knowledgeable! I so appreciated the loaner while my car was being serviced. The entire experience was super!
Family friendly - Jeremy Tweten
I had an urgent issue with my car. My power steering went to xxxx the day before I had to drive to the cities with my daughter. I called and Joel took care of me. Got me in same day and on my way in time for her flight. While there they were great with my daughter. She wants to go see them all again. Also a special thank you to Mike for fitting in my car with your busy schedule. Simply amaizing experience.
Helpful, friendly, no-nonsense service in buying a car. - Kris
Sales rep Shannon Marcott is knowledgeable and straightforward. Great experience! We had been shopping around, knew what we wanted, and the car was in stock.
Marlita has always been a great person to work with! She... - kariwilsmann
Marlita has always been a great person to work with! She explains things to me so I understand them and is very honest about my options. The service department has always been very accomodating with my needs and their time and efforts are greatly appreciated!!!
Praise the Zimbrick - ENDLIS
Sometimes when you pay more you get more, including peace of mind! They really are reliable and trustworthy,they want you to walk away happy!