The salespeople are very unprofessional and don’t take - eefremova88
The salespeople are very unprofessional and don’t take the wellbeing and safety of their customers or the surrounding public seriously. My husband and I went to Stark to test drive a couple of their cars. The first car that we test drove should have been properly repaired first before ever being placed on the lot. To even get the parking brake lowered, my husband had to disassemble the plastic manifold, second the car was lowered to the point where it scraped the road whenever we were turning on an incline, finally there was some mechanical issue with the gear shift where we weren’t able to reverse. When we got back from the test drive the salesperson explained to us that they knew of this issue and that there’s a trick to it. This trick wasn’t mentioned to us at the start of the test drive, nor did the salesperson go with us to explain it to us on the road. This is very dangerous, what if there was an emergency and we needed to reverse. Not knowing this trick not only puts our lives in danger but also all the other drivers in the area. I’m not a car person, but even I know that a car should be able to go forwards and backwards.
Another issue was that the salesperson was so enthusiastic about selling that car that he offered to fix those issues that we brought up if we bought the car the same day. To me that sounded like a bait and switch tactic because as soon as we bought the car Stark had no obligation to fix anything. Since they already proved to be untrustworthy by not telling us of the issues in the first place. We politely declined the offer to buy the problematic car and went on to test drive another car that we were interested in. When we returned, the staff demeanor completely changed. As soon as we were pulling in, another salesperson named Gavin was yelling at my husband to get out of the car like an unhinged psychotic. My husband was so shocked that he forgot to put the parking brake on and almost ran over my foot with the car as I was rushing to get out. Gavin and another salesperson were yelling at us at how we were damaging their cars by going 90 mph on the road. That is actually physically impossible as Seybold is a very curvy road and with all the prior turns we would have to make, going 90 mph would be going against the laws of physics.
It’s our belief that the salespeople took the fact that we refused to buy the problematic car as a personal affront and chose to intimidate us by other means. That, coupled with their intimidating selling tactics is a horrible way to treat customers. People working at Stark are giving small family-owned car dealers a bad name. Stark exemplifies everything that is wrong with the used car industry. Save yourselves from the stress and hassle of buying anything from these shady dealers and go elsewhere.
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