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Well, it's unfortunately time to share a story. We... - MikeD
Well, it's unfortunately time to share a story. We leased an 18 Optima SXL. This is the top of the line Optima with every feature. At the time of this writing, the car has been in the shop for a full month. The same vehicle has been in and out of their service department close to 50 (yes, fifty...I can't even make this up) times. It's been such a terrible experience. Marty, the face of their service department has lied straight to our faces, even when confronted with evidence of his dishonesty. We've been cheated out of the opportunity to drive the car. We've only got 10 months left of our three year lease and the car still has not been repaired. These guys will act as if they'll help but keep you spinning indefinitely. Often we were asked to just drop off the car and they'd "try" to get to it. There were many times where we were never notified if anything had been done. There's been sooo many problems that I couldn't begin to make a full list on here. I will never recommend anyone taking their chances here.
Kia Sorento Service - WyoJade
Our 2016 Kia Sorento was not shifting out of park, and then the day we were going to get serviced, a dash light illuminated. With weather and parts not solving the issue, it took a few attempts to solve the problem. The staff ensured that any other Sorento fixes were done while we had it in the shop as well
Kim was spectacular at communicating through it all. We were provided with a good rental on loan, and were barely inconvenienced.
Our car had a thorough writeup of all that was done, was washed, and all was good as new.
We are thankful for how well we were treated and the confidence we have knowing they didn't give us our car back until it was perfect.