Town Hyundai Service Department – Absolutely Awful - Mair22
Town Hyundai Service Department – Absolutely Awful Experience
Do not take your car to Town Hyundai’s service department. From start to finish, our experience was appalling. Andrew and Emily were consistently disrespectful, unprofessional, and uninformed.
My car was part of the Hyundai white paint recall. We received a letter confirming the paint warranty was extended through December 31, 2025. When I called ahead, Emily assured me no appointment was needed, the process would take 10 minutes, and they were open until 5:00 PM. We arrived at 4:30 PM, only to be told by Emily that they wouldn’t take the pictures or file the claim, claiming the warranty had expired. Even after showing her the official letter, she continued to argue.
Andrew then stepped in and was even more rude and aggressive. He berated me to the point I had to call someone for support. When that person tried to explain the situation to Andrew over the phone, he yelled at her and handed the phone back to me saying, “You need to get her under control.” This is apparently Town Hyundai’s idea of customer service.
Eventually, they did take the pictures. Weeks later, they called to schedule the repaint. Andrew falsely claimed we couldn’t get a loaner unless we paid out of pocket, which Hyundai corporate later confirmed was incorrect. Fortunately, we didn’t need one.
When we picked up the car, it was shocking. The paint job left paint on the sunroof and back window, the trunk was full of garbage, the tire light was on, and the car now makes a horrible squeaking sound. We had explicitly told them not to replace the filters, yet they did—and charged us for both the parts and labor, despite Andrew saying labor would be waived.
When I confronted Andrew, his response was: “You got a $5000 paint job for nothing and we did your car when no one else would, so you should be happy.” No, Andrew—Hyundai issued a recall because their paint was defective. They were correcting their mistake, not doing me a favor.
I’ve since contacted Hyundai corporate and have been assigned a case manager. I will not let this go until my car is properly fixed.
Avoid Town Hyundai’s service department at all costs. If you must go and encounter Andrew, ask for someone else immediately.
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