Edit: Thank you, City Auto, for reaching out to me and - abookandaguitar
Edit: Thank you, City Auto, for reaching out to me and working to make this right. A member of management (several members) did indeed reach out to me in an effort to make me satisfied as a customer. In the end, I am as satisfied as I can be. The experience up front prevents me from being %100 satisfied, but my experience on the back end greatly improved the situation overall. I understand that how things went down for me was not how City Auto usually does business. This was not the first vehicle that I bought from them, and I know of several other people who have bought from them, and that is why I was surprised by the negative experience in the beginning. My first thought was that City Auto has just fallen off, and once they had my money, were no longer concerned with how my deal was working out for me. I no longer believe that. I understand that when buying a used car, things happen. My above experience, while very unfortunate, was not the usual way of doing things. So, would I buy a car from City Auto again? Tentatively, but yes.
So far this is the worst car buying experience I’ve ever had. The first day I had the car, the check engine light came on. I was instructed to bring it back to City Auto for repairs. After five days, I finally got a response from the salesperson that the car was ready. When I got there, it took him half an hour to find the car. When he finally came back, he just handed me the keys and said “here you go.” He didn’t tell me what had been worked on, and when asked for paperwork he said it wouldn’t be available for a couple days, then he would get it to me. That was two weeks ago and I haven’t been told anything. That first day I got the car back, the check engine light came on again for the same problem. When I informed the salesman of that, he said “I’m sending the information to the people that can take care of that situation.” That was a week ago, and I haven’t heard anything, and the salesperson has stopped responding to my texts and emails. So now I’ve had this car three weeks and can’t drive it. I’ve called the main number, and they just direct me back to the inept salesperson. I waited in this economy to buy a much-needed second vehicle, and to say I’m disappointed is a massive understatement. I do not recommend making a purchase through these guys. The customer service was terrible from the start, all the way around, and I feel like a fool.
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