Stress free purchase - Kneverson
Hemant and Jamel help me.. was a very simple process I didn my research online went in told them the 3 i wanted to see and Jamel helped me chose the perfect car Hement made the paperwork a breeze.. my first purchased took an entire day at another company.. this purchase took no where near that.. they even helped me transfer the items from my car! Enjoyable purchase @ Gwinnett place Ford
Top Reviewed Specialists At This Dealership
Great Team of people! - gregpowers
This is the third purchase that we have made at Pioneer Ford in the past 6 years. They have always exceeded my expectations each time I have gone there to purchase a new vehicle. They have a really good team of employees to help in the process and the second vehicle was purchased by my wife completely with out me being involved. She got a good deal and the truck was for my birthday and was a total surprise, I could not have been more pleased.
Ford Certified Sales Professional
Ford Master Certified Sales Professional
Amazing customer service! - Focusmom13
Had my son's Ford Focus towed to Athens Ford due to transmission problems. They kept me notified throughout the process. Problem was under warranty and fixed promptly. They even informed me of a recall and completed it as well. Total cost for all the work...0! So thankful for the honest and professional staff!
2018 Ford Escape - saforr4196
I bought a new 2018 Ford Escape SE on Tuesday, September 18. Grover came out and met us in the lot to discuss the different options on the Escapes. He let me take an extensive test drive of the car I wanted. My family, well, we go into a dealership to negotiate or it’s no deal. Grover was willing to work with me and gave me a great price. Furthermore, I forgot a treasures license plate that I’ve had for over ten years off the front of my previous vehicle, and he was kind enough to retrieve it for me! Our second car from Green and certainly not our last.
Master Certified Internet Sales Consultant
Master Certified Internet Sales
Courteous knowledgeable and friendly - Chick60
I had a pleasurable experience at Mall of GA Ford they were great to work with, Chris Smith and Mark Johnson were friendly and helpful
no stress purchase - Mustang man
Jake and Jeff were great to work with. No stress process. My wife, Patricia, and I actually enjoyed our visit to the dealership. We would recommend them to anyone looking for a vehicle.
Class Act Premier Dealership - JorgeG1
I had been window shopping on the internet and found an F-150 I liked somewhere else. That particular dealer talked a good game to get in the doors but then clearly did not want to put effort into the sale. Almost has if I was a bother. still went forward and then things went south. No discussions, no options for finance. Basically take it or leave it... left it. I was given Angela Krause Ford in Alpharetta has a good place to go to. They responded immediately via email and phone call. I was there that evening and Victor Sevilla made the magic happen along with Manager and Finance team. The process was pleasant, quick, and very comfortable. Victor listen to my needs and provided realistic honest options. In fact several and spent the time to review each one. Victor was awesome to work with and will be sending folks to him. I have worked in the dealership business and I can honestly say I was impress from the moment Amber Matthews responded to my search to working with Victor. I will be back to Angela Krause Ford for my Ford services and future purchases.
Thank you Victor, Amber and Angela Krause team!
Sales and Leasing Professional
Best expierence yet - Catherine.m23
In my few years of driving I have purchased now 6 vehicles. Dealing with Nalley Ford and sales consultant Michael Gibbs was by far the most pleasant interaction I have had yet, not to mention the price of the vehicle was beyond compare. It not only was a pleasant interaction but it was also done in a timely manor. I hate spending all day at a dealership and with this purchase that did not happen. I was met with friendliness, respect, and I felt like I was really part of the family instead of another customer
Sales Consultant--10 years
New Navigator Purchase. - Shaunf
Had a great experience purchasing a new Navigator. The sales manager, GM, and sales staff were very accommodating. Would definitely recommend anyone looking for a new or pre-owned Ford/ Lincoln.
Superb experience!!! - weloveour4
Wes Crowe was absolutely THE BEST to work with. He made sure all our needs were met. Covington Ford will be our "go to" forever!
F-150 2018 - jwbrown47
Outstanding persoanl service, with a great attitude. They did everything I asked and where on time. Couldn't have had a better experience.
Told me everything I needed to know about all the new features of my truck and how to use all the new technology.
Buying a vehicle at Jacky Jones Ford - Charles M
Buying a vehicle at Jacky Kones Ford was a pleasant experience. Josh was an excellent salesman and helped to get the deal done quickly and satisfactory. Will buy from Josh and Jacky Jones Ford again.
Mike Smallwood. excellent Sales person.He give over 100% - 6063wilson
They care about the customer. very frindly and happy place. Great prices on Ford product. . #1 auto dealer in LaGrange to me. We have had bought 3 cars from Mike Patton and From Mike Smallwood.
Excellent Dealership - motor1004
The customer service was excellent? I have bought six vehicles from this dealership. The service department is very knowledgeable and convenient since it closes at 7:00 pm
Great service department - tptchris
Had a good service experience this week for our first oil change. Prices are competitive, and very good for a dealership. The only suggestion I would have would be a car wash to be included with the service visit. Great work!
Purchase of F10 relatively painless - Daisy1
Got the truck we wanted, everyone we encountered was friendly and helpful. Tony was great, Kip processed our documents efficiently, everything was explained, felt like they would stand behind the vehicle.
No pressure experience - ChrisRay
I worked with Navid Khazeie on the purchase of my 2017 F150. Navid did a great job finding the truck I needed and provided all of the research for me. Navid and Tom worked together to get the right price for my trade and there was absolutely no pressure. Dudley was also great to work with to wrap up the purchase.
JEFF STUBBS IS THE BEST! - TTStrom
Went to Pugmire in Carrollton for an oil change on my 2015 Fusion, left with a new 2018 Ford EcoSport. Jeff Stubbs was a pleasure to work with. This dealership will be my only place to shop for vehicles in the future. Great job Pugmire, keep it up!!!!
Quality Work, but poor customer service - javoytko
I have only ever owned Fords and had them serviced at Ford dealerships. I've been going to Wade Ford for over a year for our two Ford vehicles. Today, it took me ten minutes just to pay for the service. There is one cashier. I think it would have been more effective for the service handler to have gone over the report with the customer and then sent the customer to pay. I had to wait for ten minutes while the cashier explained things to the customer. Then the service handler had to print something for the customer and come explain it to the customer. Finally he felt comfortable and paid. When I went to pay, I asked for my report card. The gentleman that started talking to me said that he cannot print that report for me. Then he said that they could not print it in color. Then he clarified that only service handlers print that report. I asked him if he could ask the lady handling my appointment to print it for me (he should have just offered this and not given me excuses). I did not care if it was in color or not. I just needed to know the well-being of my vehicle - every time I have paid for the Works, I have received this report, and usually, the person handling my appointment personally goes over it with me. Well, I paid and went over to the lady to get my report. She said that my keys should be brought over any minute. I had a bunch of things in my arms, so I went to my car, opened it with the code, and set my things down. While I was waiting, a lady saw me and said she'll be right over. When I saw that lady again, she had my keys and was standing about 20 feet away talking to another employee. I got out of my car, walked over to her, and took my keys from her. In total, I had spent an additional ten minutes there just trying to get my keys. I don't think this is the biggest problem in the world, but I do think I could have received better service today.
Single dad needed help!!! You fine folks delivered!!! - Alan Davis
I'm a single father in need of a safe, dependable work truck. I was straightforward, and honest about my credit, my financial situation, and what I needed. They treated me with respect, dignity, and went well above and beyond the call to make sure I was taken care of. They worked with Mrs. Smith at United Community Bank in Ellijay to get me on the road, and back to work so fast it was like I didn't miss a step!!! Brad McDevitt, and Darryl Lyles were exemplary!!! Thank you so much gentlemen, again, for doing so much to help me the way you did!!! Thank you to everyone behind the scenes as well!!! Thankfully,Alan, Hope, and Faith. (The girls love the truck as much as I do!!! It was a party all the way home!!!)
Car buying made easy - Eman
Buying our car was a fun experience with Jerome and the boys. From picking out the one we wanted to negotiating the deal to closing out the deal and driving it home it was a pleasant task.. May look for another vehicle there in the future.
Recall - Streetpony21
Bernard took care of my car concerns. Went above all my expectations. Very professional to work with and understood my needs as the owner.He took care of my car as if it was his.
Great Experience All Around - TheWrights
No pressure sales are a huge part of my satisfaction with this dealership. We were shown several vehicles fitting the description of options we were looking for. Never felt like they were trying to sell us a vehicle. They were trying to help us find what we wanted! Friendly staff that made the car buying experience painless.
Another great experience at Chatsworth Ford - Mike Mathis
Friendly and professional staff. My wife and I now both drive Ford F-150 trucks! She says she will never go back to a car or SUV!!
Constant sloppy work - Alwaysworking
I have been taking my truck to this dealership for years. It right next to my shop, so it's convenient. That's where the good vibes stop nowCredibility with your service department is at an all-time low. EVERY time I get something done there, there are issues. I still have scratched rims to look at from the tire change, when radiators get replaced, it gets replaced with donors from other trucks with grime on it and I'm told it's a remanufactured unit. Manufactured units get a bath to make it look like new. The wires get cut when the tensioner pulley is replaced and gets taped back together. Hot engines and cheap tape adhesive don't work well together. I get oil over my windshield and engine to where I have to pull into a gas station to clean it with soap and water, because I couldn't see out the window when the wipers started up. The cab gets lifted when I replace the turbos and half the cab bolts are loose to where you can turn parts by hand... The list goes on. Now my rotors and pads are replaced and immediately the chirp is loud enough to drive you crazy and the bearings fail. Just lovely.
Horrible service - Tc
I took my 2008 Ford Explorer in for repairs on April 3rd and on April 5th 2018 paid 749.20. The issue was for the engine ovheating and after the repair I was told the vehicle was fixed. So I picked it up and Friday night the next day the same issue was going on so I drove it home and brought it in the earliest they were open which was Monday. I was told the head gasket was blown and the repair would be $4,400. I was not given a refund and now I have no car. This isn't the first issue I have had with them not fixing it correctly and I will never buy Ford again or come back here. Horrible
Best experience purchasing a vehicle - Brandon22
Greg Collins was is the most patient sales person, I looked at so many cars and said yes this is it, then changed my mind, I don't really like that. Until finally I found the one. There was never any pressure all he said when I finally picked the one was "lets do this! Thank you Greg and Drew for all of your hard work.
Convertible Mustang - Al62
Javada Gresham was our sales rep and was outstanding. We found the car online and were from out of state. My wife loves her newer Mustang. I was pleased with everyone met at the dealership except for the finance guy. Long story but I was not impressed with him. He seemed rushed and was not detailed in explaining to me some things. The five star rating is for Javada. See him for your next car!
Dissatisfied customer - eloise1
This is my second visit within 4 Days. My first visit was to get a 3 month oil change which occurred on Thursday of last week I was told that during the tire rotation that there was a nail in th tire well they plugged the tire during the plug the cut the tire to big the plug did not fill the hole completely my client and I left the shop later on that night while parked at another facility the tire went flat stemming from the cut . I was the person driving it which stranded me for 4 hours. AAA was called to change the flat tire, no success the tire that was placed back on from Hennessy worker In such a way that AAA could not remove the luggs. To make a long story short I returned to Hennessy today around 1:40pm it is now 5:47pm my client and I are still here Desmond was the tech who helped both times this service is bad I will not be coming back and I will be letting the company that I work for know just how valued we are as customers
Pathetic post sale service - bricedyal1972
Excellent price, nice salesman and sales manager (james and cynthia)
3 weeks and 2 days later my trade in is NOT FUNDED, I AM GETTING PHONE CALLS BECAUSE IT'S NOT PAID OFF!
3 weeks and 2 days later registrars office does not have title and registration paperwork
No one could find the second key fob for my car, took 20 days about 20 phone calls and a 2 hour trip to dealer to get a new one...
This dealership is all words, no results after the sale...
Don't trust them...
Greene Ford Company
Mall of Georgia Ford