New Ford F-150 Buyer - MattD
Herb Michael is one heck of a great salesman. He knows his stuff and is a great resource for info without being too pushy. He helped me find the truck I wanted with the features I needed at a great price. I would recommend him to anyone looking to change their ride status!
Top Reviewed Specialists At This Dealership
Another happy customer. - happycustomer
This is our second purchase since 2014, & Scott made it every bit as easy as the first. Scott was a joy to work with. A+++++
Great service - bone19
I am so glad that I walked into Pioneer Ford! The staff is wonderful and they made me feel like family. Wonderful experience and will not go anywhere else to trade.
Ford Master Certified Sales Professional
Ford Certified Sales Professional
Ford Certified Sales Professional
Traveled from Ohio for a great deal at Shottenkirk Ford - Mark1207
Shottenkirk Ford had the best used car price in the country on a 2016 Dodge Challenger Hellcat. Local trade-in with only 2,600 miles. Agreed on a deal made through email, text and phone. Everything went smooth and I good a spectacular car at a great price.
Great service!! - Roswell F150
I made an appt for a recall repair as well as a warranty issue for my 2015 Ford F150 with Brian Samuels. Another service representative named Jesse assisted me with another issue in a great way. Everything went very well and the repairs were completed in a reasonable time while I waited in a clean, comfortable waiting area. Brian was professional and personable and I will be returning for any future repair work on this vehicle.
Sales Consultant--18 years
Sales Consultant--10 years
Purchased a new F-150 King Ranch - dane1221
Excellent experience. No pressure, and very professional. Felt at home with all the staff. They searched several dealerships and found the exact model, trim, color, and options I wanted.
Sales and Leasing Professional
Process of Trade In and Purchase Made Simple - erowe4
Marcus worked with me to find the right auto for me. I traded in a slightly used Ford SUV and purchased a Lincoln. He was patient with me and let me test drive any auto that I was interested in. Gave me time to process the autos, no pressure. I have purchased three auto from Allan Vigil.
Excellent Dealership - Larry G
Just purchased my 3rd new Ford Escape and the whole sales dept was great. My saleperson has been Paul McCaughey he is retired Army and is great to work with. Paul helped me can,find the exact model I was looking for, can't say enough about all the other people that helped. Lenny and Brian the sales managers, the finance managers, and the GM Bill Miller.
Great Dealership - Surer
Very professional, knowledgeable, and just nice folks. You wouldn't be going out of your way if your home isn't in Commerce. The service department is no different, Great. Thank you
Great experience. - David
Easy to deal with and no hassles. Staff was knowledgeable. Everyone was nice and friendly. Highly recommend for newn used or service needs. Thanks again.
Superb experience!!! - weloveour4
Wes Crowe was absolutely THE BEST to work with. He made sure all our needs were met. Covington Ford will be our "go to" forever!
Dealing with Parts Dept - Tammy
I had to order a small part and called Greene Ford. I talked to the kindest, most patient man named Pat who helped me with my order. He went above and beyond by checking and even calling another dealership to see if they had this part in stock. He then ordered it and had it in for min 24 hours. In this day and time, I truly thought service was a thing of the past, but I found out it still exists at Greene Ford. I also called to check to see if the part had come in and talked to another person but got a kind, patient person on the other end that time, too. I went in to pick up the part and everyone I dealt with all the way to the cashier smiled and treated me like folks used to treat people a long time ago. I would highly recommend Greene Ford for their fantastic customer service. We are all so quick to complain when we have a bad experience, so I wanted to let someone know of a great experience. Thank you to staff at Greene Ford especially Pat in Parts!
Outstanding experience . Everyone is there to help! - Truck folks
Kent our salesperson has the knowledge to answer any question regarding any Ford product and has a great sense of humor which always helps in any situation.. The process of purchasing a new vehicle at Jacky Jones is easy, fast and convenient because they really know how valuable everyone’s time is in today’s fast pace world. Charles in contracts is also very professional and down to earth with a great personality. These folks at Jacky Jones don’t make you feel dirty when you leave the Dealership like a lot of other dealerships. So if you are looking for a recommendation for your next Ford purchase and yes we would highly recommend Jacky Jones Ford. Ronnie,Susan
Great Salesmanship! - M007
Thanks to Andy Owenby, a true car salesman. This guy went beyond the call to make sure that I was satisfied and finding the right vehicle.
There is no doubt that this guy will get my repeat business in the future!
Mike Smallwood. excellent Sales person.He give over 100% - 6063wilson
They care about the customer. very frindly and happy place. Great prices on Ford product. . #1 auto dealer in LaGrange to me. We have had bought 3 cars from Mike Patton and From Mike Smallwood.
Missing emissions part - outbackgeorgia
I noticed a missing hose on my nearly new (3500 miles) 2017 Ford Flex.
I did purchase it from another dealer, as Chesatee could not find a vehicle that met my requirements.
I was told that "someone" had probably removed the hose. Said I should go back to the dealer from which I purchased the vehicle, which I have done.
I do understand the Ford dealer model, and that Chesatee cannot be responsible for another dealer's issue. However, I was a not given any options, nor did the service department even look at the vehicle or give me a quote for replacing the hose.
The parts department should get 5 stars for helping.
I did not get the feeling that there was any interest in my continuing service business, I have not even reached the first oil change service.
I will revise this review as time progresses but it is difficult to change my first impression of a less than interested service department.
No pressure experience - ChrisRay
I worked with Navid Khazeie on the purchase of my 2017 F150. Navid did a great job finding the truck I needed and provided all of the research for me. Navid and Tom worked together to get the right price for my trade and there was absolutely no pressure. Dudley was also great to work with to wrap up the purchase.
Mechanics are horrible. - David SFE
Bought a new Ford Fiesta SFE (1.0 litre) in 2015. It has been a good car till April 12, 2018 when the OBD2 meter I installed showed the temperature at 240 degrees and the overheat light came on. Ran the heater on high and took it really easy getting it home so it never went over 240. When I arrived home I checked for water leaks, oil level, oil contamination, all was good however oddly (especially given that the engine was overheating) the radiator fan was not operating to cool the turbo after the motor was off given the indicated temperature. At any rate all good with the fluids and no extreme water temps. Heater had blown very hot during the trip home.
April 13, 2018 I took the car to Hardy ford (again running the heater) as I did not want to risk the engine getting too hot taking it to Autonation (where I purchased it) in Marietta. Hardy ford was 6 miles or so from the house. The car hit 220 degrees max on the 6 mile trip to Hardy ford. Spoke with Todd (service advisor per his business card) whom seemed to not want to do the work? We all have bad days so after him telling me it would be a week before they could even look at it I agreed as I had purchased the car new and wanted the work diagnosed and done right by Ford Mechanics. Big mistake, Huge mistake. Todd had very little interest in the symptoms or much of anything else I had to say but as previously stated we all have bad days. I requested the temperature issue to be corrected, a full service (and specified full synthetic on the oil change) and a brake job (to include new discs and pads) as well as check the shifting as reverse was not always fully engaging and at higher rpms shifting rapidly would result in gears touching. It had done this since new so I had made shifts slow and always felt for a second click when shifting into reverse after the first couple problematic shifts/reverse. I stated to Todd I suspected it was either the thermostat or sending unit.
April 20 stopped by Hardy ford to check on my vehicle. Am informed by Todd that the brake job was indeed needed due to warped discs and pads should be replaced with the new discs. I agreed. They found no problems with the shifting (really?). The car was indeed overheating and the water pump and thermostat were bad. The water pump he states is an electrical pump and not mechanical. Cost for all $1100 plus. Agreed to have work done.
April 24 stopped by Hardy ford to find out the status on the vehicle. Todd tells me the replacement water pump was bad and they were looking for another water pump as the vehicle was still hitting 240 degrees. I asked if they were using Motorcraft parts as I found it odd that at 75,000 miles the original water pump was bad, the second one was bad and now they were looking for a third. Todd tells me this happens often to which I respond I need to change my view of Motorcraft parts.
April 27, stop in and am told by Todd they are still working on it.
April 30, decide I am going to stop in daily as this is getting ridiculous. Ford certified mechanics, Ford dealership, Ford vehicle and yet they can't seem to correct a cooling issue? Again car not ready.
May 1, still not ready. I drive the lot, look in the bays and do not locate my car. Todd claims it is "out back". I let it go as it is a Ford Dealership.
May 2, Todd tells me they "discovered" there is a second thermostat and this will need replacing. I'm getting a little irritated at this point. However I say nothing and tell him I will return tomorrow.
May 3, Todd tells me it is still not ready. ENOUGH!! I again state to him that I brought it to a Ford dealership as I wanted the work done correctly. That obviously my first water pump and thermostat were fine as changing them had no effect on the temperature issue. (to which he responds well they could still be), really? I further stated I found it alarming that his mechanics could not diagnose the problem, they could have rebuilt the entire motor not to mention the cooling system in the time spent there so far and further his mechanics took 2 and a half weeks to "discover" there was a second thermostat. To this Todd states "well sir it is obvious we can't please you". I ask for and receive from Todd the customer service number for Ford Motor Company (1-800-392-3673).
I called Ford Customer Service and spoke with Bryan. I explain the situation and that I was very disappointed with the Hardy Ford dealership. It appears that they have no idea how to diagnose or repair the 1.0L motor made by Ford. That I had taken it to Ford mechanics so it would be done correctly. They appeared (when they did anything) to be replacing parts at my cost till they happened to hit on the fix. That 3 water pumps presumably made by Motorcraft were bad, how many thermostats had been replaced and they were repeatedly overheating my motor (at what temperature I had no idea) in order to see if the next shot in the dark fixed the problem. More to story, can't post more. Not resolved.
Fiesta SFE (1.0L) continued. Bryan from Ford Customer Service spoke with me for a while and agreed 3 weeks was too long for a cooling issue, that not properly diagnosing it was wrong and apologized for my bad experience. He issued me a case number CAS14731252 and stated he was going to escalate the case. Further he stated that I should give the case number to Todd and if the car work was not completed by the end of the afternoon of May 4 to call back. This kind of surprised me due to the short time and will follow up Monday May 7 with of course my daily stop at the Hardy Ford dealership. I expect the same result from the dealership. Bryan did offer for the vehicle to be serviced at another dealership however to do so at this point would cloud the issue should this have to go farther as we know Hardy Ford is continuously overheating the car and it is factory designed with a turbo. Damages to the motor (should they occur) need to stay confined to Hardy Ford. The vehicle arrived at Hardy Ford with no oil contamination, no smoking out the exhaust, full antifreeze/oil levels/no oil contamination and no oil leaks having never exceeded 240 degrees Fahrenheit. We know Hardy Ford has repeatedly overheated the motor in their quest to discover the faulty part. We know they claimed to have verified no higher rpm shift problems (i.e. turbo under boost) BEFORE they corrected the overheating problem. We know part of the cooling system involves the turbo when oil is not being supplied to it as in the motor is off and the turbo is being cooled down (factory design).
Lessons learned, DO NOT TAKE YOUR CAR FOR REPAIRS TO HARDY FORD. DO NOT BELIEVE BECAUSE YOUR CAR IS A FORD THAT FORD MECHANICS AT HARDY FORD CAN PROPERLY DIAGNOSE OR REPAIR IT. DO NOT ASSUME THAT HARDY FORD MECHANICS ARE TRAINED TO PROPERLY DIAGNOSE OR REPAIR A FORD. DO NOT JUST PAY FOR PARTS SO THEY CAN "TRY" DIFFERENT THINGS TO "SEE IF IT FIXES THE PROBLEM".
I have always repaired my own vehicles or if too busy taken them to my mechanic. I did not do that this time as it is the first car I have ever bought new and wanted to have it serviced with top notch service. Bad mistake on my part to make this assumption.
Three Motorcraft water pumps, how many thermostats (unknown but at least one replacement), 2.5 weeks to "discover" there are 2 thermostats (or at least Todd claims that), overheated how many times at what temperature and for how long (at least 3 times by Hardy ford)? On Monday I need to lay my eyes on the car as I want to verify it is at the dealership (I have not seen it now in two weeks). Not a single phone call from Hardy Ford ever in what was as of Friday May 4 the beginning of week four.
Per Bryan at Ford Customer Care the case number, the fact the Case was being escalated and the fact I was told to call Customer Care in the event this was not resolved by the end of the day was given to Todd (Service Advisor).
I will keep posting as this progresses.
See David H prior review for the first part of this horrible experience with Hardy Ford.
Great place to continue business - simoncat7267
Our family has trusted owner Tim Ford and his staff for 20 years when it comes to buying used and new cars. Key word trust! Dan Italiano and Keith Fogelman were both so very helpful while we worked through the process.
The Works - MP
They preformed the works, check all fluids, air,and battery while I was in for oil change and tire rotation. Nice to be able to drive with confidence that your car is well maintained. Benard was real knowledgeable and answered all my questions.
new car - Kaye
excellent services and excellent benefits to there customers even after you purchase you car!!! the sales person Charles was absolutely excellent!! great Service they are family owned so I would recommend them !!
Great Sales staff, awesome service department - leetta123
I have purchased my last 2 cars from Chatsworth Ford. My sales person (Brian) was amazing. He made what I expected to be a stressful purchase a pleasant and relaxing one. Perry in the service department always greets me with a smile and is very professional. He is always happy to answer my questions and sees to it that the work I am there to have dome is done in a timely manner. Your staff is what makes your dealership great!!! Keep up the good work.
Worst service department - Binod Guragai
I took my 2015 ford taurus sho for engine oil change, wash and vaccum. Wash and vaccum was worthless. Looked like they sprayed water and give it to you. Its not only me who noticed that, there was an old woman who had them re-washed and vaccummed her car because they didn’t clean her car good too. Not only that, I did the full synthetic oil change and they put the sticker for synthetic blend oil which is $50 cheaper. I doubt if they put synthetic blend oil and charged me for full synthetic oil. Another thing, service desk guy Darryl was very rude when I told him the cleaning service was not good. He said “ I am not gonna detail your car for $9.99” in a very rude manner. Worst customer service experience.
Pugmire really took care of my children! - Lurah
My daughter and her husband needed a family car, one which could accommodate their current child plus the twins on the way. Having heard good things about Pugmire Ford, I took them there as a starting point in helping them figure out what the right choices were for them. I did not expect for my children to purchase at that time, but Pugmire Ford did a great job of assessing and meeting their need. I am so thankful to both Brian Sheldon (sales) and Richard Copeland (finance) for working with my children to: help them comprehend their financial situation; understand what their current vehicle needs really were; find the perfect vehicle for them, and arrange appropriate financing. As a parent, my experience with this dealership left me feeling like someone had not only helped me keep my children and grandchildren safe on the road......but also helped me teach them important life skills through clear explanations of the car loan and financing process, what to look for in a vehicle, and how to best take care of that vehicle. Thanks!
Great to deal with. - JQ127
Just bought a 2012 E350 through salesman Gio. Couldn't be happier. Took my old van in for repairs and happened to see this one on the lot. Used what I would have paid for repairs to the old one for a deposit on the 2012 and a day later drove it off the lot. Gio was very pleasant to deal with. Harry in finance was great too. Honestly it was fast and easy. I've had my other vans serviced here in years past and they've always done a great job. A bit pricey but the work is top notch and they've always been straight shooters with me. Everyone I dealt with at this place has been super nice. Thank you!
Oil change and fuel filter replacement - R_mccallister
I recently got my oil and filter along with my fuel filter changed it usually cost me 179 this time it was 377 I have receipts for the old and new at Akins and when I asked the lady at the desk replied the cost have went up.not to add that I got to the dealership at 9:40 and the service wasn’t completed till 2:30
Wow, what a dealership - Glenn Robinson
I had issues with the engine of my Ford Fusion and I was preparing to begin the process of getting them repaired. Then I received a recall notice! I took my vehicle and recall notice to Allan Vigil Ford of Fayetteville. Upon arriving one "morning", I was greeted by "owner" Mike Vigil. Not only did Mike greet me, he walked with me to the service department and introduce me to his service manager, Tim Black. Once Tim discussed my vehicle issues and goals for my repairs, he introduced me to Troy Carden, Master Certified Advisor, who promptly took my vehicle, put me in a rental and began the process of restoring my engine and getting me back on the road! "One week later" I'm back on the road, engine purring like a kitten! Thank you Allan Vigil of Fayetteville!!! You earned my business!
2018 Ford F150 - Jmhale85
The sales staff was very helpful and informative. The management team and David really helped me through the whole process. I’d definitely recommend them to anyone that wants a new vehicle.
Happy customer - Happy customer
I’ve bought many vehicles over the the last 40 years. Walter Sanders was great. We built a great relationship.
I’m going back to help my daughter select her next car/ SUV.
Gwinnett Place Ford