excellent service. excellent customer service - Migueriverz
I was looking for a verhiculo in autotrader and from the first call I received from jim ellis the whole process was very good. Tom was always there. friendly and efficient everything was fast without obstacles exacernte service. Thanks Tom lyden. the Toyota 4Runner is excellent
Top Reviewed Specialists At This Dealership
Very enjoyable experience - Lance200018
Was a pleasure doing business with- Levi went above and beyond call of duty...
Thanks Levi and everyone that made this a very great experience
Internet Sale Manager
Attentive - BillB
Nick Grieme was top notch. Very attentive and responsive. Would highly recommend Nick to others; dealership service is top rate as well. Good group of professionals.
Awesome experience - drew42
The overall feel of the dealership was top notch. Everyone was very helpful and I had a very smooth process. A special thanks to Gary Coley!!!!!! He’s the best!!!!!
Trade trucks - WEIRSDALE
Well they sold me a truck and I am not easy they let me do my own thinking I am not very good at this
Always excellent service. - Hambrick
Cortez Heath has been my service advisor for a few years. He always friendly and helpful. He is an outstanding advisor. Several times I have brought my vehicle early and he is the same person at 7 am as he is at 4pm on Saturday. He represents the company very well.
Assistant Sales Manager
General Sales Manager
Great dealership - JJ76
Great experience ..I am very excited about me experience wit Capital always ready to go the extra mile..Over deliver is a great term to describe this dealership..
Regular scheduled oil change. - Bobby Jones
Familiar and friendly reception. Waiting area supplied with refreshments. Others having serviced performed were friendly and easy to engage in conversation which speaks highly of the care provided by Heyward Allen. I actually look forward to the next service performed as each experience has proven pleasant.
New GMC truck - Gadawg
I do a lot of trading I put a lot of miles on my vehicles so I trade every year. I do a lot of business with Jim Hardman, great people.
Communication - moebaby
They were very busy and explained that there would be a wait from the beginning and went out of their way to inform customers with progress reports on how it’s going. It turned out pretty minimal delay
Absolute Trash - nrosa1
The good reviews on here are soo fake it's laughable. I have purchased multiple cars from Hennessy and they've been pretty decent, but the service center is absolute trash. Go read all the 1 star reviews, they're absolutely true. They lie to you and count on people just saying "yes" and not asking any questions. If they get a halfway informed customer in there who questions them, you can see the panic on their faces. They were supposed to grab the manager to speak with me, but I'm guessing the manager just told them not to charge me for the diagnosis and send me on my way, car problem NOT fixed, because that's exactly what happened. I have to say I'm a little surprised because service on the sales side has always been pretty good, but seeing how they take advantage of their customers in Service/Parts I will never return to Hennessy for anything. And I've purchased my last 3 cars here.
Awesome Service - Carsalesheather2
We were able to look at several vehicles and drive them with no pressure to purchase. All of the vehicles were priced to sale. Our sales accociate made sure we got above and beyond what we needed to purchase the vehicle and whatever needed to be fixed. I was very happy with my experience with the dealership and my purchase.
well done - dave #16
easy to talk to and gave me a great deal, will come back again, your sales person was very knowable and had all the answer
Salesperson Not educated - jrandolph1
My name is John Randolph and I wanted to take a little time out of your day to discuss the service I received at Rick Hendrick GMC Buick back when I purchased my vehicle this past June. What a beautiful clean and well kept facility you have. Very nice. I purchased a vehicle from you guys June 16th, 2018 GMC Acadia Fwd Drive SLE 2. I mentioned to the sales guy (Cameron) that I wanted to trade my 2013 Honda Accord V6 fully loaded from heated mirrors to smart wipers for something with a little more room. I'm not really into trucks and my parents have an Acadia '07 and I love it, hence the reason I was in to look at them. I made the salesman (Cameron) aware that I like the Acadia and needed the room because:
A- I race road and mountain bikes so needed the space.
B- I do a lot of camping etc.
C- I have a large dog.
D- Most importantly , I was purchasing a camper and needed something to pull it.
At the time there were two Acadia's on the lot. Mine and a white one which was the SLT. I test drove the SLT and liked the way it drove so we started the paperwork. I said I didnt like the white that much, what other colors do you have. He pulled my current vehicle up and put them side by side. Same body, same wheels same interior etc. I asked the salesman (Cameron) what's the difference in the two vehicles. (Cameron) said the difference was the white Acadia had the Bose System, on screen Navigation, Leather seats, regular floor mats and that was it. Bose system I can do without. The navigation system I can live without. Leather VS Cloth seat- Took the cloth seat option because of my dog and my model had all weather mats. Awesome let's go with the grey.
Here is my issue and why I wanted to contact you. The Salesmen was not educated on the vehicle at all. All he knew was the few things that he told me and that was it. Over and over I had different pictures of different campers and even showed several campers that I was going to look at that next week. The vehicle is a 4 cyclinder 👀. I didnt even know SUVS came with a 4 cyclinder engine. I didn't find this out until around a month after having the vehicle when I went to buy my camper. My towing capacity is only 1,000. That's not what I was looking for. We did not do a walk around inspection. He didn't get in to show me how to work anything. I drove off the lot with a little over a half tank of gas. I ran out of windshield washer fluid in about 1 week of using it a few times. I had to go back during the week to get my tank filled up. I promise I cant make this stuff up. I came back later on to see (Cameron) and he was not in. I finally caught up with (Cameron) and he said " hey man, hows it going, hows the car". "I said not good" and I asked, "hey, you remeber why I was buying a SUV right?" He said yeah for the bikes and I said remember I was buying a camper as well. " oh yeah, did you get it?" "NO, you put me in a 4 cyclinder." He went back to say its a V6. I said no. He said , "let me look it up." I said look it up and sure enough, its a 4 cyclinder. Didn't even apoligize that he put me in the wrong vehicle. Now I have to put all this money down to get in a V6 when Initially thats what I thought I was getting. On top of that,I have had nothing but issues with my car. See below for the issues:
Car has turned off twice while sitting in traffic- Not the auto start/stop but completely shut off.
Putting it in reverse, its a hard reverse and the vehicle is new- Normal driving.
The vehicle RPM's have raced up very high while traveling to a race one day while the cruise control was set.
The grid on the back up camera- out of every 10 backups, the grid will only come up 3-4 times.
The other day the auto start engaged and the vehicle struggle to shut off. The light turns green, vehicle struggles about 8 seconds trying to restart back up.
10/15/18 my passenger blinker in the rear goes out 😕.
When I have pressed on the gas on the freeway several times, the vehicle stutters, sort of stalls and then goes.
Once again, my car is back in the shop and the dealership I took it to immediately knew what the issue was. I explained all symptoms to the techs at Rick Hendrick, not saying they are bad techs, but they could not find or did not know what the issue was. I'm very discourage stemming from this process.
I wanted you to be aware of this situation. I love my vehicle even with the issues, but I have to trade it in a few months due to it interferring with what I like to do. It'd be nice if the Rick Hendrick floor sales crew is more educated on the vehicles on the lot. Every other sales person when I told them the story said the same thing that the salesmen should have known.
I hope your day is going well
Sales Guy- Cameron Jacksonimage.png
In for recall - Andy A Gentry
Recall preformed . Thank you for great service and making everything as easy as possible. Always a great job preformed by your wonderful polite and professional staff
Two visits--Tried to sell bogus repair: (Read Review) - Bob
I bought a used Silverado some years ago at another dealer. I went in for an oil change and was told I needed to replace my oil pan gasket for $300 and some dollars. I looked at the oil pan and it looked like someone had smeared oil on it--not seepage. I watched it for the next five years and never had a spot on the driveway or needed to add oil. I never went back until today. I called about replacing my airbag igniter and was told the part was there and scheduled appointment for the next day. When I showed up at the dealer they did not have the part and had no idea who made the appointment. They are 0 for 2 and will never have another chance with me.
Good people, personalized attention - rrauh
Had struts replaced on my 2013 Caprice PPV because a performance car shop in the Atlanta area botched putting on new Konis. One strut was cross threaded and the other was leaking. Childre Chevy found the problems, used extra effort to get the damaged parts off, showed me the situation in the shop and put new struts on correctly after sourcing the part for my rare (in the USA) Australian-built Chevrolet Caprice. These folks know their GM cars and pay attention to you. Recommend Childre over the huge high volume dealerships any day.
Terrible Sale Service - davis14
My husband and I drove 2 1/2 hours to look at a vehicle. We were very serious about it since we were having to drive so far. The greeting was terrible. We did not even know the young mans name who ‘helped’ us. We told him the truck we were interested in. He said ‘What do you want to know about it?’ Very odd way to put it. Also, it was pouring down rain that day. He grabbed himself an umbrella (we fended for ourselves). Instead of offering to pull the vehicle up to the building, we had to walk out to the lot. It was the small things. They definitely did not want to sell a vehicle. He said the prices are ‘concrete’. I understand that but it was $2,000 over retail. Also, if you aren’t going to negotiate on overpriced vehicles, you need to have better service than that. Terrible experience. I would NOT recommend to ANYONE. Service emailed us and we explained all of the above to them. You could tell they were not concerned.
My daughters Buick developed a check engine light issue. ... - mattstevens50
My daughters Buick developed a check engine light issue. Mr Corey and the service technicians diagnosed it and had the parts ordered and the repairs completed quickly, and inexpensiveley. Great job Steve and the Colonial Team.
I have had a great experience over the past 2.5 years.... - uga59
I have had a great experience over the past 2.5 years. They have gone over and above the call of duty when I have needed anything. I have never had a better experience with service and overall relationship with any other dealer!
My experience with this dealership has been priceless.... - stacydenise
My experience with this dealership has been priceless. From the beginning to the end everything went smoothly and hassle free. The staff were very professional.With having a very low credit score, it has been very difficult for me to obtain ownership of a vehicle; but the dealership at John Miles Chevrolet were able to get me in a car and help reestablish my credit in no time. Thank you Lance Redding and the John Miles Chevrolet staff! It's dealerships like yours that can make it happen!
I took my 1987 Oldsmobile Cutlass Salon into the... - David Mehran
I took my 1987 Oldsmobile Cutlass Salon into the dealership for an oil change and to have a noise checked out. I was greeted by a gentleman named Rick and another named James - I was greeted by Rick James. They took a quick look under the hood, and Rick James both thought they could have my problem fixed during the routine oil change. I waited in a comfortable waiting room and got to watch Night at the Museum 2 - The Smithsonian, and it was the shizzle.
The oil change was done to perfection, and my flux capacitor belt was adjusted to take care of my noise - GREAT service guys! The service manager, Mr. Jamison King, also chatted with me and the next time I need service on my 1987 Cutty I'll be coming back to Lee Munroe's Pinetree Buick/GMC/Pontiac/Olds/Hummer/SAAB/Chevy/Geo/Cadillac/Saturn.
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