First Time Purchase - SCoppin
Eddie Thornton was my dealer and I definitely recommend him for anyone looking for a new car. My experience was amazing from the moment I arrived. I am a recent college graduate and have just purchased my first car Eddie and Hau-B were so attentive, helpful, pleasant, and professinal that the car buying experience was simple. I not only had a wonderful time looking for my car but I also walked away with my new 2018 Hyundai Elantra SE and I could not be happier.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Professional - RALPHDUKE88
Service manager was very helpful answering all my questions.
The tecknition was quick to ask if I had any questions that I needed him to address. Over al excellent service experience.
Completely Amazing - Juwansullivan11
This dealership was absolutely amazing. Parish Jordan, Sana Naheem and Sean Kashani help make buying my first car an incredible experience. They worked with my price range, explained the costs and ins and outs of my vehicle, the contract, any warranties on my car. Overall it was a 10/10 experience and I would recommend them to anybody who is currently looking for a car.
Best Used Car Buying Experience - usedcarbuyer
As a single female who has had her fair share of miserable experiences associated with cars, I typically feel on the defensive as I walk into a sales lot alone. I usually feel I have to haggle my way through and avoid being taken advantage of. William Harris was immediately warm and friendly in a way that felt genuine and set me at ease. I appreciate that he wasn't pushy and let me take my time in asking questions and moving forward.
After test-driving, I took the used car to my mechanic for a double check (which I've learned to do from some poor experiences), and a few minor issues were found. After some negotiation, Nalley agreed to address these issues. The service department was excellent, and when I thought a point of agreed service was missed, the technician (Joe, I believe?) provided me copies of tests on the car to affirm that all was taken care of, as he wanted "to make sure I felt comfortable with my purchase".
I live in the city, 20 miles from the dealership and work nights and weekends, a schedule opposite to all my friends and family. So it became difficult for me to find someone to drive with me to pick up my new car. William generously offered to deliver my new car to me when I returned my rental car at the airport, so I would not have to wait a few more days to enjoy my purchase. I was stunned by his offer. He truly went above and beyond to give me a new "used-car buying experience". He even communicated with me on his day off to ensure I was taken care of and satisfied. Thank you, William!
The only criticism I have is for Jay Williams, the finance director. Although certainly professional, he was not very friendly, and his interactions with other staff did not seem the most respectful (for example, interrupting William as he was setting me up on Blue Link). And when I brought up a point of clarification regarding the car service being performed, he said he had nothing to do with it and I'd have to speak to someone else. I realize that's not his area of responsibility, but there was no offer to investigate or communicate on my behalf.
But the other staff made up for it. Overall, 5 stars for Nalley Hyundai!
First Class Service - Kathymyoung
Donnie Rowe is wonderful. He had my car in and out in an hour. He’s friendly, professional and an expert at what he does.
Awesome service workers - let let
Every time I come to the dealership for car maintenance services I'm always looking forward for Lamont Smith because he's always respectful and take the time to wash my car. He deserves an EXCELLENT evaluation.
My First Car Experience - Awilli39
On March 2nd I was on a mission to find a car and I was shopping around a lot of dealer: Carmax, Honda, and other local dealers in Paulding County. I went into the Thornton Road Hyundai dealer and Julie M was great and she made me feel comfortable. She listened to what I want but I wasn't sure. Ryan, another associate discussed some numbers with me but I was still unsure. I still shopped around and I went to another dealer and was ready to purchase, but that did not happen and I was so disappointed, but that was a blessing for me. I came back to Thornton road and Nichole W. assisted me and Joshua S. offered me the best deal. I literally cried because they worked so well with my finance and they genuinely cared about that. That made me feel so happy. My only disappointment was that the car was not detailed to my expectation: stains in the seats, dash not cleaned well, and just wished the detailing of the car was better.
Helpful,Knowledgeable,and a Very Professional dealership! - Terro1
I bought my first Santa Fe from Henry Olowu in 2015. It was a very satisfying experience. After recently being in the market for new car I called Henry. He immediately set things in motion. He was able to get the exact color, interior, etc. If you are looking for a new car I would highly recommend Henry and The Rick Case team of professionals!
Excellent service and customer service - Dale Le Mense
Very happy with the work everything was done exactly correctly on time and had kept me informed on every step of the way there is no doubt this is one of the best dealerships in the Atlanta area and would recommend them highly very happy with their service and customer service
New Car Manager
Pleasant, no pressure - marine2519
I am unable to rate the service center, since I am a first time buyer at this dealership. The pleasant approach and the willingness to listen to my limited and sometimes grumpy demeanor, I'm 67 and a former Marine, was met with patience and understanding of my needs. I would recommend this approach to any dealership that has the ability to listen and learn from these fine folks. I have purchased many vehicles over the years and I have despised each and every moment with the dealerships I have worked with during the process of buying a new vehicle. I provided Donnie and Gavin my limitations with regards to my purchase and their honesty and willingness to work with me made this experience worth the 2 hours of my life that was invested in this purchase. Please don't misunderstand, the dealership made it's profit and I stayed with-in my budget. It was a fair exchange and a financial agreement that benefited us both.
Service Dept - Always a good experience - newnanbt
Not having scheduled an appointment was a non-issue for Miss Carmen, in spite of her returning to work from time off. Service completed promptly.
David Sheets - davidw3043
This is my fourth car purchased from y’all. Thanks Riverside Hyundai! Thanks Ryan! I’ll be back in a couple of years for another car.
Purchased 2018 Hyundai Sonata Limited - Katmalou
I would highly recommend this dealership!!!
Flynt was my salesman he was friendly, and a did a great. I feel he spent a lot of time, and made sure I was happy. He definitely exceeded my expectations of a salesman.
Finance manager Carl was also very friendly and accommodating with my transaction.
Everyone was very nice, I never felt any pressure to purchase a vehicle from them.
They will work for you! - Kmartin
Great salesman Joesph Potts went out of his way to put me in what I wanted. Answered every phone call and text. Sold my daughter her car and was so impressed with Mr Potts and staff went and bought one 5 days later. Thanks Mr. Potts!!!
Cliff the Sales Manager went far and beyond to put me in the car I wanted. I probably drove him crazy but he just kept smiling and worked on it. Thanks Cliff!!!
Ok last but not least the Finance guy Patel. Very easy to deal with a sweetheart. Some how he got my daughters interest rate down 4% before she got in there to sign paperwork and made it smooth sailing for me. Thanks Patel!!!!
These guys will work hard for you. I would definitely refer anyone to them!!!
Thank all of you so much!!! Great doing business with you.😃
Will not respond - Gdunn
Took client to purchase CPO Santa Fe. Sales Manager was moderately helpful in that process, but afterwards completely ignored both my client and me when we tried to set appointment for “We Owe” on complete detail. Weather was a factor at first, but has now been six weeks, and cannot get him to return texts or calls. Will never do business with them again.
Buyer Beware-do not trust this company - 915atta
BEWARE!!! Eric Stallworth was an excellent salesperson, however the finance department and manager are very deceitful. When I asked about the details of the $2500 rebate, the finance person informed me I ‘had to wait 91 days before I paid the car off in full, otherwise the rebate would become invalid’. I waited 91 days and called Hyundai Finance to pay off the car. When I asked to make sure I was past the 91 day window, I was told there was no such thing. Hyundai Finance informed me that I could have paid off the car at any time without penalty. When asked, they informed me that I had paid $554 in interest over those three payments. After numerous calls and research, I have learned that the dealership would have had to repay all or some of the rebate in the event I paid off the car prior to the third payment. When I discussed this with the manager of Terry Reid, he resided, ‘Well, you earned interest on the money while you waited to pay off the car’ and he said ‘nowhere in the paperwork did they tell me I couldn’t pay off the balance early’. He spoke proudly that they had convinced me to not pay off the car early and had gotten away with it. When discussing this with the finance department at Terry Reid, the finance person admitted that they ‘did not lie to me, but it is all in the way they presented the information’. He spoke as if he was proud of the way they deceive customers with the way they word the presentation. I have attempted to speak with the manager more since, but he has failed to return phone calls. I would also welcome a call from the owner. If I displayed a Fellowship of Christian Athletes logo in my lobby and kept a Bible on the customer service counter, I would want to honor the reputation I profess as a company. So far, I have so little evidence of the values they claim to possess and support.
Beware sales staff - deal with management only - kgkueven
Had a number of issues with sales rep but the manager was very good to work with and helped resolve issues to my satisfaction. Had a Hyundai previously and am very pleased with service dept. at this dealership but beware the sales staff. Sales rep took too long and did not really listen to me or my concerns. Wanted to sell me what he wanted me to have.
Great Buying Experience - Brittanbee
Had the BEST experience tonight buying our family’s first SUV! Was nervous about past reviews, but when I heard the dealership received entirely new personnel and management over the few months..we gave them a chance. I’m SOO glad we did! Don’t be scared of reviews before now! We loved everyone we dealt with an can’t wait to come back to continue our relationship by having our vehicles serviced! Be sure to ask for Kaitlyn!
Jim Ellis Hyundai