INTEGRITY, RESPECT, EXCEPTIONAL CUSTOMER SERVICE, - Yohnnie
INTEGRITY, RESPECT, EXCEPTIONAL CUSTOMER SERVICE are just a few words that come to mind and best describe my recent experience with Jim Ellis. Thanks for the exceptional customer service provided to me during my recent purchase. Justis and Kessy were outstanding to deal with. I couldn't be happier with my purchase. Both were very knowledgeable and polite. They were both very responsive and easy to interact with. Communication was great and all my questions were answered in a timely manner, and to my satisfaction. The showroom was immaculate and well lit. I will definitely tell a friend, and so on and so on. Justis and Kessy made the process of purchasing my new vehicle seamless and effortless. In my opinion, both Justis and Kessy are certainly an asset to team Jim Ellis. My overall experience was both pleasant and pleasing. Love my new Santafe Sport.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Great Service - RWILLINGHAM
The service department was easy to work with about getting an appointment. They provide fast service and quality materials. Service was provided as part of our service plan.
Easy and not too rushed - ollifferyanj
They made the process simple, but still took the time to make sure I fully understood every aspect of buying my car. Very pleasant process!
Above and beyond - Tylercorcoran6
Mike went above and beyond to give me a great price for my car to match my budget. Hands down one of the nicest and most professional car salesman I’ve talked to. He made the car buying process smooth and easy. i would definitely recommend him.
Certified Hyundai Professional
Excellence, honesty, professionalism, proficiency - Rose807
Craig was professional and relatable. His knowledge of the vehicles and the process made our experience easy and painless. His honesty and proficiency is commendable. He treated us like family, Therefore, we will be bringing our family and friends to him for future purchases.
Very responsive to a specific ask - Michelle
Was able to locate a car I wanted and also willing to do the whole purchase by phone until pickup to accommodate a busy life.
Easy and simple - Elantrasmine
Matt and Anthony worked me a great deal, without 15 back and forth's. they gave me a fair price, upfront - NO HASSLE. Ryan was my salesperson and he helped me find the right car for me - and Darren helped me work out a payment plan that worked best for my needs and goals. Would definately recommend them for your next purchase!!!
New car purchase - carguy1149
Had a great experience at the dealership, everyone was friendly and nice. Britney was enjoyable to deal with and worked with us to make our purchase happen
Disappointed - Justbnme
I went to have my car serviced today and was truly disappointed with everything. I scheduled an appointment. In the notes I put a problem I was having with the SUV. The Service person told me that I would need to leave the car. On the scheduled appointment I requested that I would wait for the car. If the car needed to be left, they could have called and informed me so I wouldn't have to take another day to drive to Newnan. Next, I received a coupon in the mail with a scratch off $20.00, when I presented the coupon, I was told they can't honor it because it's from Southtowne in Riverdale. I find that laughable because all the Southtowne commercials advertises both locations. Insult to injury, I haven't been to Southtowne in Riverdale. This is the 3rd time this Service Center has disappointed me, it's time to move on to another Hyundai Service Center.
Excellent customer service skills - ladysweetback
Town Hyundai Riverdale has been very pleasant my sales associate Craig Edwards has excellent customer service skills great experience with dealing with people his expertise in helping our family get the best deals we rates him as number# 1 in professionalism We are return customers also Mr. Herschel Parker and Daniel Tesfaye we very professional and helping me with my financial needs to purchase a car five stars customer experience
Say no to selling customer info. - Carolyn Mirdo
I would have given this dealer five stars if I was rating the purchase of our Hyundai. The salesman and the sales manager were great to deal with. My objection is that this dealer sales your information to Auto Warranty Insurance Companies. We have been swamped with phone calls from these companies, too the tune of 6-8 a day. This has been going on for months. Because of this violation I will NEVER buy another car from Auto Nation Mall of Georgia. Nothing is sacred anymore.
REGINA HITS A HOMERUN - ellenburgmike
This is the second time I have bought a car from Rick Case and its all because of Regina Gladmon. She goes above and beyond to be sure your taken care of. Regina I appreciate you and I hope Rick Case does because you make This dealership what it is THANKS AGAIN For your service to me. Wouldn’t work with anyone else.
2 hours for and oil change - with an appointment?! - Jeff S.
Made an appointment for an oil change on line, for this past Saturday. Showed up 5 minutes early and was told it would be at least 2 hours to change the oil - just change the oil! I asked, "even with an appointment?", and was told that was correct. I backed out and left. RIdiculous!
Started great but ending spoiled the whole thing - ElonaN
The day started out great until I went to finance the car. Josh (I believe his name is) was incredibly rude, distasteful, and condescending. Salesman even told me it's not the first time he drove customers out. For someone buying a brand new car this is unacceptable. I spoke with the manager and VERY little was done about the situation. Not please and I won't be going to them for maintenance.
Tamar Reid and Willie Reid - Tamwill2018
Mr.Potts was very professional and friendly and kept everything 100.We will recommend him to anyone. We didn't think it was possible for us to drive out in something else but Mr.Potts proved us wrong.
REview - NF
We were very pleased with M-C Hyundai. The sales associate made me feel like a valued customer. I do enjoy my new car!
We were a bit upset with how the car's warranty situation was handled. The associate told us one thing, but we were told the car had a lesser-kind of warranty once the buying process was ongoing. My family and I were initially upset that we had been lied to, but the used car sales manager came in & fixed the issue for us.
Great Buying Experience - Brittanbee
Had the BEST experience tonight buying our family’s first SUV! Was nervous about past reviews, but when I heard the dealership received entirely new personnel and management over the few months..we gave them a chance. I’m SOO glad we did! Don’t be scared of reviews before now! We loved everyone we dealt with an can’t wait to come back to continue our relationship by having our vehicles serviced! Be sure to ask for Kaitlyn!
I got a lemon - Igotalemon
If I could leave no stars, I would. While I thought I had a good buying experience (nothing outstanding, but not bad) I got an absolute lemon from this dealership. Two weeks after purchasing (a 2017, so it's not old) the alignment went bad. I've also had 2 tires with holes in them, that were not punctured by something on the road. The car started making a rattling noise shortly after purchase as well. Not to mention, I don't think it was ever even cleaned out after they took it in from the trader! I opened the glove box and found all the previous owner's paperwork, insurance card and random papers he had left. I am livid about this purchase and I honestly hate my car. I'm so upset that I chose to go with this dealership and I will continue to tell everyone I know to avoid them at all cost.
Jim Ellis Hyundai
Riverside Chevrolet Cadillac
Thornton Road Hyundai