Friendly service - Suresh
Very friendly staff . They explained clearly and what is required and not
All done professionally. Didn’t take time to figure out the issue, so gave right options and time of service
Top Reviewed Specialists At This Dealership
Respectfull and did the job great - williampierce1011
Drove up and service Department asked me what is needed to be done and he let me use my coupon for discounts and saved me money. Great job Honda service Department
General Sales Manager
Alwaya Awesome - Ced1914
I compare Honda Dealership to Chik Fil A. There has never been a time where the service was less than excellent. The service department is fast and always provide a warm environment. The sales department has been always helpful even after I purchased my vehicle.
Making Your Deal A Reality
Always excellent - williamrgoode
Our 2003 Honda Odyssey remains in excellent health at 300,000 plus miles due to super Tot Ingram and your amazing service department. We would never take it anywhere else!
Wasn't looking to buy but got sold on the HRV. - KWALKPI@bellsouth.net
The people that work their are pleasant and thoughtful make you feel welcome at the dealership. And it didn't hurt that they me chic fa lay sandwich.
Outstanding dealer - Schindler1
Walt Johnson was our salesman at Nalley Honda if Union City. He was very informative and great to deal with. The entire staff was very warm and welcoming. This was the best experience we have ever had at a dealership. They know how to treat their customers.
FIVE STAR RATING
Internet Sales Consultant
The 45,000 mark maintenance - Trina
Everyone I came in contact with was nice, helpful and professional, especially Shannon Price. I had to return the next day to have a part replaced and my experience was the same.
Left a sour taste in my mouth - Anonymous Georgia Resident
I had very high hopes for this place, but I turned out to have one of my most disappointing experiences ever with a car dealership here. The sales rep and the manager I dealt with were extremely unprofessional. I don’t want to name them here as a general courtesy. However, I have to say that these two gentlemen displayed almost no customer service skills. I already knew what car I wanted to purchase, and I just wanted to see how low they were willing to sell for. I did NOT give any low-ball offers, as I find those to be a little disrespectful. I simply asked if they were willing to go lower than their original quote, and if so, how low could they go. Any normal sales rep would think about it and try to be flexible and find a solution that makes both parties happy. Not these two gentlemen….it’s not just that they showed 0 flexibility….I mean, I can understand if your dealership can’t afford to lower prices. But how hard is it to just say it like that? These two gentlemen were insulting me, interrupting me, talking down to me, and really just treating me like dirt. That is NOT how to build long-lasting customer relationships!
Reading through other reviews, it sounds like others on the staff are a lot better, so perhaps it’s worth a shot for you if you’re wondering (I certainly hope the two guys I dealt with are the exception and not the norm). However, I would strongly recommend the other Honda dealerships in the area, which are a very short drive away. I dealt with a number of employees on other Honda dealerships' sales staff, and it was a night-and-day difference. They were friendly, courteous, responsive to electronic requests for information, professional, prompt, flexible….they were everything I could ask for from workers in customer service. So I’d strongly recommend other Honda dealerships over Carey Paul Honda....it's probably going to be a much better usage of your time.
Quick and easy - Dodozier85
It usually takes 6 or more hours in a dealership when buying a new car, but at Willett honda from the time I stepped foot in the door until the time I signed my last document was 2.5 hours. The rain delayed my car wash and I had to wait an additional 30 minutes but 3 hours was still not bad compared to 6!! Way to go guys !!
Awesome Experience - Ozzy2669
Just have to say this was the best car buying experience I've had. Nicole Clemons was awesome. She was attentive to my needs. Just a over great experience.
Tried to be sneaky and add extra fees! - HondaDriver1084
I visited this dealership and we agreed upon a price for a vehicle and trade in for my vehicle. I had to go home to get the title for my car. When I got back to the dealer and we started going over the pricing and they added $299 for mud flaps, $98 for nitrogen inflation etc. Over $1,500 in ridiculous add on fees. These were already on the vehicle when we agreed upon the price and they tried to add all this in after. I refuse to do business with shady dealers. When we agree upon a pricing that’s what I should pay.
EXCELLENT! - Barry10
My husband and I woke up with the expectation to drive a new car off of the lot. We arrived at Honda, where James, our salesman made the entire experience exceptional, comfortable, and relayed every single detail and answered every question! The customer service was exceptional! We drove off with the Homda we desired and completely satisfied all around with the car buying process; Thank you Sons Honda!😎😉
Shottenkirk HONDA Excellent Experience - Cars1991
I was on my way out of town when my oil change light came on stating I had 15 0/0 oil life left so I didn’t want to risk it going to New Jersey and back. I googled it on my phone got off at the exit and went straight to Shottenkirk HONDA.I am impressed with Shottenkirk HONDA a young man by the name of Spencer greeted me as I was getting out of my vehicle. Spencer was very nice and personable.. The oil change was performed and I had a filter that was dirty replaced and I was on my way in less than an hour. I’ve been taken my 2014 Honda Accord to Ed Voyles ever since I relocated to Georgia in 2015.Sorry Ed Voyles I won’t be coming back prices are cheaper at Shottenkirk and they don’t keep you car hostage for hours. Shottenkirk I am your customer.
PERFECT SERVICE-TREVIN (SERVICE ADVISOR) - JANET1234
I VISITED ON SATURDAY 07/07/18 HE WAS SHOWED PERFECT SERVICE FOR CLIENT.
I WILL VISIT AGAIN THIS DEALERSHIP.HOPE TO SEE YOU THIS GUY.
Stress Free Experience! - drumz11
A friend of ours told us about Honda Mall of GA and the GM, Craig Holland. We couldn't be more pleased with the deal Craig gave us. He and the staff totally took the stress out of buying a car. Our sales associate, Jerry Rangel, was so nice and went out of his way to make sure everything went perfect. Jerry even met me at the dealership on his day off to deliver the car and make sure everything was ok! Thanks Honda Mall of GA for a wonderful car buying experience!
If the Director Does it, Leaves a Lot to be Desired! - Readygirl
The below is the response I received from the Service Director at this location. Following will be my reply to him. Check it out!
Service Director's email to me . . .
Thank you for servicing your vehicle with us at AutoNation Honda Thornton Road! We greatly appreciate your patronage and we look forward to working with you.
We want to make sure that we exceeded your expectations and provided an overall service experience here today that you feel was excellent. If you feel that we have not done our job in such a manner that you would not return for service or would not recommend us to a friend, a relative, or a co-worker wanting to service or maintain their Honda, please advise and allow us the opportunity to correct any failures and shortcomings.
My reply as a result of his email . . .
So, you do exist, huh? I've NOT heard from you till now. You want an answer to your question, really? Well, here goes . . .
Yes, it was a terrible and horrible experience; especially, dealing with Amy. And no you didn't meet my expectations nor did she. I even left a message for YOU, the service director, to call as a result. And today I'm still waiting for that particular call. So, if the director doesn't care how a customer is being treated, I can't expect the service representative to give a darn. Now, can I?
See, you've listed your number as a callback. What is that about? I'm still waiting for YOU to extend the curiosity to me.
Really, does Lynn Freeman (General Manager) know how customers are being responded to OR not being given a response back once a concern is lodged?
Thanks to Ron (Sales Manager) for trying to take the sour taste away and being a person of his word. He offered to give a callback . . . checking on how things were going. Oh yes, I got his call back (even though it didn't occur in his department).
Oh, your assist manager I'm still trying to figure out his role. It was like he was forced to speak with me (although he didn't want to). Matter of fact, I had to get some clarity from him . . . if he really wanted to assist me (us). He was so meaningless I can't even recall his name.
By the way, I'm appreciative of Amber and the quality of service she extends to her customers. Perhaps, your Reps should take lessons from her on how to treat and service customers. Better yet, we (customers) need more Ambers on your team in order to receive quality service, as we spend our hard earned $$$$.
Truly, need I say more?
(Nina) A dissatisfied loyal customer
Top Notch Service - amy_jeff
This service department really knows customer service. They truly listen and hear your needs and go above and beyond to take care of those needs. They are also forward thinking and are time efficient. One example of this is that while servicing my car for a door lock issue, they realized that I was close to being due for an oil change and went ahead ( with my consent) and took care of that in the same visit! Mr. Jimmy is pretty awesome too! He is the man!
Awesome Experience - Kendra
This is by far the best experience I've had purchasing anything in my entire life!! I purchased a brand new 2016 Honda Civic with not so excellent credit with the help of the sales team at Butler Honda in M'ville. They worked diligently to hook me up with a bank and I was able to get the car solely in my name!!!! I want to say thanks to Vernon, Lawrence, and Mr Mallard, for giving me such a wonderful purchasing experience!! These guys were awesome and very professional!!! I am definitely getting my daughter's car from here when the time comes.... Thanks
Great folks to deal with! - Brian
I just purchased a 2018 Honda Accord from this dealership and to say that I am highly satisfied would be an understatement! We had originally just stopped by to look until we met Dennis. He was fantastic! He didn't pressure us at all or even try to convince us to buy the car - He just answered all of our questions. We could tell immediately that he was quite the opposite of what we had been seeing at other dealerships. He was so honest and truly seemed to care about us as customers, not just the sell. We decided then that even if we didn't purchase that day, we would drive back to Athens just to deal with Dennis. (Even though we have a Honda dealership in Conyers where we live) After lunch, we decided to go back and make the purchase. It was then that Dennis introduced us to Jose to finish up the paperwork and explain all of the high-end technology of this car to us. He was so excited to tell us about this car; it was obvious Jose loves what he does and believes in their product. He was great and really took his time showing us all of the neat features involved with this car - and also answered all of our questions! To sum it up, from the sales people all the way to the finance manager, Jerry, we were treated so kindly! It was so refreshing! I would recommend this dealership to anyone and everyone! What a great car buying experience we've had!
Post-sale service and follow-up - Reviewnow
I had issues with an existing issue that I identified within 3 days of purchasing a used car at Honda Carland in Roswell that had been through their 152 point inspection. Unfortunately when I returned to the dealership, their mechanic couldn’t identify the issue. I took the vehicle to another mechanic that quickly diagnosed the issue. I left 6+ voicemails with the dealership, including 2 to the General Manager, and never received the courtesy of a callback. I spent over $900 fixing the pre-existing issue and have never heard back from the dealership. If I ever purchase another vehicle from them, which is doubtful, I would certainly spend the time to have an independent mechanic check the vehicle.
Predatory Practices and Lies - Spartansweetie13
I was lured in with the classic bait and switch tactic. I was sent two emails with quotes for a vehicle, and told that if I was to negotiate or make another offer it had to be in person. Being over an hour away due to traffic, and rain, I was pushed to come in to take advantage of the "great deal". As soon as I got there, after two hours of fighting traffic, I was told immediately that the lower price vehicle did not exist and it was for a different model; while the higher quote was the vehicle I was interested in. They said they didn't know how it happened in their computer but they couldn't fix it after I asked them to. Dismayed after I told them on the phone that the initial quote was higher than I could pay, I thought okay I will hear them out as they told me I could negotiate with them in person. There was literally no negotiation. The finance manager lied to me and told me that they legally had to charge for the documentation fee, which is untrue and at $699 (ridiculous)!. He later said he had to make a profit as the "discount" they were offering was generous. I know people who work in various positions at Honda and have done my research, so I know their invoice price of the vehicle/true costs of accessories/taxes/fees/etc. The finance guy, James, did not like this and tried to lie about other fees they "had to charge", that other dealerships do not charge. I do not know if this dealership specifically targets women, but they definitely lied and tried to take advantage of me. Upon finding out that I am a recent graduate, James told me that in a few years I would be making big bucks with a promotion so it shouldn't be an issue. I left and walked away without a second thought. I know and everyone else should know that bait and switch tactics are illegal. I have contacted my attorney as I will not let them try to pull this on anyone else. Stay away from this dealership and their predatory practices. Look at other reviews, you will see that I am not the only one they did this to!
A day or two after posting bad reviews online, I received a call from John Hicks, the GM, whom left a voicemail stating that they dropped the ball, apologized, and wanted to make things right. I let him know exactly what they had done, and he said he has only been the GM for 90 days with new staff and this is not the look they want to have. He stated that my reviews were "damaging" and if he could make it right, he would like to earn my business. I told him that he could try but it would have to be a good offer. The only thing he did was offer a $500 reduction. Knowing exactly what they were pulling after reviewing the quote, I called him to ask exactly what the non-tax fee was. He said that it was to cover the cost of registering my vehicle. I informed him that I knew exactly how much it cost to register the vehicle and that the taxes were calculated incorrectly . That is when he went on to say the prices were set by corporate, covered administration, etc. I told him that it was incorrect as I know my state taxes and filing fees, and he said that he would check on his computer, but they lost power just a few moments prior. Skeptical as it seemed rather convenient, I let him know that when it came back on he could get back to me. I ended up emailing him as I did not get any response with a counter offer. Then later on Sunday I received an email saying that the power was out until late the day before and he would look over my offer and get back to me the next morning. This never happened. I have since responded that I am rescinding my offer as this is a matter of principle. I changed my offer, which is still more than fair considering their bait and switch tactics; causing me to miss hours of work, my precious time, and put me in danger where there was a flash flood warning, and he has continued the cycle of deceit while wasting my time. I also stated I want an apology from everyone who was involved in misleading me and for him to address the use of such tactics in the dealership. Of course, he still has not responded.
Sunny King Honda
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