Excellent service - Honda owner
Tala is the reason why I bypass another dealership near my home for service on both of my Hondas. He has been consistently friendly, courteous and trustworthy.
Top Reviewed Specialists At This Dealership
Great customer service with attention to detail - jkholc
This was my first new car purchase and it was painless! Don did a great job explaining the process in an easy to understand manner. The loan process was quick and efficient. The two mechanics I spoke with, Scott and Tony, were very friendly and knowledgable. Overall i give this experience an A+.
maximizing my service investment - Pleased in Atlanta
Sarah always helps me prioritize my maintenance and plan for service expenses. Having an idea of the anticipated work and cost is very helpful. Thanks Sarah!
Awesome experience - Selina_White
Desi was amazing! We contacted her ahead of time, she walked us through the entire process, and made us feel very comfortable. She was not pushy and really catered to our wants/needs. We came in to just to test drive and ended up buying! We are very satisfied.. ask for Desi!
Was able to make it work - Warr11
The team at Nally Honda was able to make it work for me on the last visit. I don’t have a Honda yet I bought my car from them and was on the spot still able to get the parts I needed for my my car thank you Jr and all of your team.
Too easy. - Steeley Dan
Been buying cars for 40 years. Very easy to do business with. Chad took excellent care of me. First time I have traveled out of Birmingham to make my automobile purchase.
Good Customer Service and Business - Relly19
Had a 3 hour drive to purchase my new 2018 Honda Pilot and loved every minute of the drive back. Heritage Honda has the best prices around and also they’re patient with customers as well as negotiations. Had a wonderful experience and i have the vehicle i want for the price i want.
Worst dealer I've ever been to - howwhen87
Worst dealer I've ever been to. Dismissive, disorganized, dishonest and judgmental. Called about a 2017 Subaru WRX to see if they had it on their lot. Took the salesman two and a half hours to call me back. I was busy so he left a voicemail saying to give him a call back instead of letting me know that they no longer have the car for sale. By the way, at the time of writing this review on 10/18/2017, the car is still listed as for sale on their website! See the screenshot. I decided to stop by the dealer instead of calling him back because it's close by. Got there with my brother and we walked around the entire lot looking for the car. During the entire 15 minutes we were there, no one offered to help. We were about to leave and a nice guy (not a salesman) stopped us and asked if we needed help. I said yes and he came back with a guy name Greg. I know Greg was not busy the entire time because I saw him "relaxing" in his "office". Greg asked us what we were looking for and I said the WRX listed on your website. He came back and said he sold a couple of WRXs the past few days (sure Greg, you guys had a couple sitting on your lot), and they don't have any right now. This dealer also stated on their ad that they serviced this car for the previous owner on the ad on their website (lies, this car was bought at an auction in Florida according to the CARFAX). Greg never offered to help us further and we left. So overall great customer service! (lots of sarcasm here) We might look like a couple of kids (we're not), but I was ready to buy that car that day. So if you're young and looking for a sporty car (Civic SI, Type R, or the new Accord with the Type R engine), I would not come to this dealer unless you want a good dose of false advertising and fast talking, know nothing salesmen. Stay away and spend your money elsewhere. I would give this place zero star if I could.
Great folks to deal with! - Brian
I just purchased a 2018 Honda Accord from this dealership and to say that I am highly satisfied would be an understatement! We had originally just stopped by to look until we met Dennis. He was fantastic! He didn't pressure us at all or even try to convince us to buy the car - He just answered all of our questions. We could tell immediately that he was quite the opposite of what we had been seeing at other dealerships. He was so honest and truly seemed to care about us as customers, not just the sell. We decided then that even if we didn't purchase that day, we would drive back to Athens just to deal with Dennis. (Even though we have a Honda dealership in Conyers where we live) After lunch, we decided to go back and make the purchase. It was then that Dennis introduced us to Jose to finish up the paperwork and explain all of the high-end technology of this car to us. He was so excited to tell us about this car; it was obvious Jose loves what he does and believes in their product. He was great and really took his time showing us all of the neat features involved with this car - and also answered all of our questions! To sum it up, from the sales people all the way to the finance manager, Jerry, we were treated so kindly! It was so refreshing! I would recommend this dealership to anyone and everyone! What a great car buying experience we've had!
Best price in the Atlanta area - carfinder
I went to Willett Honda because they had the selection I wanted and the best price in town. To top it off my sales person was a former student!
Good car buying experience - Chelsea4444
Tony is the guy you should use for all your car needs! New or Old! This guy knows his job like the back of his hand! I am so pleased with my car! Thank you Tony!!
Best car buying experience ever - tommyb42
A Honda dealership that treated me like a real customer. I've been to several other Honda dealerships who treated me like I was beneath them and not worth their time. I had a great car buying experience at Hennessy and they are staffed with great people. They were very willing to work with me to get to a price that we both could accept. Many thanks to Stacey, Conrad, and Tony!
Awesome Experience - Kendra
This is by far the best experience I've had purchasing anything in my entire life!! I purchased a brand new 2016 Honda Civic with not so excellent credit with the help of the sales team at Butler Honda in M'ville. They worked diligently to hook me up with a bank and I was able to get the car solely in my name!!!! I want to say thanks to Vernon, Lawrence, and Mr Mallard, for giving me such a wonderful purchasing experience!! These guys were awesome and very professional!!! I am definitely getting my daughter's car from here when the time comes.... Thanks
Beware! fraudulent loans & elder financial abuse - andrew beddini
I've been meaning to post this review for a while in regards to my family's experience with Gwinnett Place Honda that occurred in 2016. It all started when my mother-in-law (who is was in no position to purchase a new vehicle) made an impulse purchase for a brand new CR-V. She was brought to the dealer by a work acquaintance who was friends with the general manager, David Kwon, to help her get "a good deal" as she was concerned her current vehicle was about to fail completely. Mr. Kwon set up a deal where she walked out the door paying list price for the car, loaded w/ junk fees, an extended warranty, gap coverage, prepaid oil changes etc. Can I fault Mr. Kwon for generating as much revenue as possible for the sale of an overpriced car to my mother in law? Not really, he's doing his part to maximize revenue for his company, but it doesn't mean I was not upset for someone taking advantage of her. Emotions aside though, the major question for us was given my mother-in-law's financial situation, how was she even approved for the loan through American Honda Financing? It turns out that the dealership had coerced my mother-in-law to falsify her income statement in order to secure the loan. As soon as we learned this, my wife and I contacted Gwinnett Place Honda to speak directly to Mr. Kwon, and alluded in a delicate way to her loan application, and requested in a firm, but polite manner that the dealership needed to "unwind" the less than 24 hour old transaction. As many times as we called, or left messages, Mr Kwon was always "unavailable". We spoke to multiple salespeople, and even the sales manager, but they all said it was up to Mr. Kwon to unwind the deal. Three days later, we finally got a call back from Mr. Kwon, who was very pleasant and said "Why didn't you contact me sooner?". This was frustrating given how many times we tried to get in touch, but at least he seemed reasonable. He said he'd be willing to work with us, but it was impossible to completely unwind the deal because her trade in was already processed. I said that's fine they could keep the trade in (it was worth $1k), we just want out. Mr Kwon said that was not possible either. For the record we consulted a lawyer on this, and although fraudulent, it could be a costly process that could also implicate my mother-in-law in being complicit in the fraud. Since my mother-in-law was partially to blame we figured it would be best to work out some alternative deal since he seemed open to it. I also didn't want to be too forceful with Mr. Kwon as he was "holding the cards" so to speak, and could at a moment's notice just hang up, and we'd be stuck with the overpriced CR-V bloated with junk aftermarket policies. In the end, Mr Kwon was willing to take back the CR-V, and allow my mother-in-law to purchase a much cheaper new Civic for a reasonable price. Of course we didn't solve the problem with fact that she still couldn't afford this new car, so we'd just have to figure out as a family on how to make ends meet, but it least it saved $16000+. Just as we were about to close the deal, Mr Kwon insisted that $900 in dealer installed options would need to be added to the car. The options were tinted windows, mudflaps, pinstriping, and door edge protection strips. I said my mother-in-law doesn't need them, and regardless the charges for these items were significantly overpriced. Mr Kwon stated that "every car that we sell has these options", and that "dealer cost on them is $800" and he would be willing to provide them "at cost" by taking off $100. His attempts to legitimize the added cost were comical, but at that point I had given up as I felt it's better to not risk getting stuck with the incredibly overpriced CR-V to save $800... So we agreed. A day later my mother-in-law took some pictures of the new delivered car and asked me about the options. She was unhappy with them, and frankly those unnecessary dealer options look terrible. Tinting that was already peeling, ugly pinstriping.. and mud flaps that don't match the car color at all. Frustrated for having to pay for the options, I had contacted (on the side) Gwinnett Place Honda's internet salesperson, Robert Dittrich and he gave me a quote that stated that I could get a car at the same price w/o the dealer options that Mr. Kwon said were mandatory.. I was furious. I called Mr. Kwon and told him I didn't appreciate being taken advantage of, and asked if he could refund the $800 for the dealer options we did not want. He wouldn't budge. I told him that I would do my best to share my family's experience with his dealership through the local community and online mediums. He encouraged me to do so.
As the general manager of the dealership, Mr. Kwon's unscrupulous tactics will undoubtedly trickle down to the rest of the members of his team.. I highly recommend you bring your patronage to another dealership that's honest, won't gouge you, or use fraud to seal a deal.
Victor & Lucia - VictorGordillo
Tom is a great dealer, he helped us understand everything we needed to know. We felt comfortable in the dealership. Everyone is very friendly and this location is very family based. Clean presentable businessmen and woman.
Honda Service - normagzz
Process was fast and smooth. Problem resolved first visit, I had an appointment and I arrived early the service department was great was checked in early :) and car was ready in no time! Would definitely come back and refer family and friends. Thank you Honda
Car Buying Experience - Ayush Prasad
I have had an extremely disappointing experience in dealing with the dealership.
From the start they made me come multiple times to finalize the deal on the car. They kept changing the lease offer every time they called me to the dealership. Whenever I got the call from them to come to the dealership I used to confirm the lease payment offer before I leave as the dealership was 35 miles away from my home and still when I reached there they would come up with new numbers.
One instance they called me and said everything was final… your lease is approved and you can come and pickup the car today. When I reached there ..they said we cannot give me you the car today … we have conditional approval . I travelled 70 miles up and down in Uber for nothing.( They could have communicated that on phone)
After the whole process was over and when I finally got the car after few days I found out that they gave me the wrong car (different VIN than what they did the paper work on). I was asked to come back and return the car and take another one.
I thought this would be the last but It didn’t get over .. I didn’t receive my number plate. When I called “Craig Holland” (General Manager) for assistance he assured everything was done from the dealership and it would be good idea to see the tag office. When I went to the tag office I found out the dealership forgot to put my apartment number on the address. And when I sent an email again to Honda Mall of Georgia nobody bothered to even response.
The dealership has made the car buying experience a nightmare for me.
Used car purchase - Jo63
My last vehicle was badly damaged in a wreck and I needed a new one. This dealership has been highly recommended, so it was the first place I stopped. I am so very glad I did. I have injuries and getting in and out of a car takes time. The first sales person my husband contacted was willing to do a lot of the talking outside, while I remained in the rental. Kimberly Parker was so very helpful and found the perfect used car for us. I observed how other sales personnel treated potential buyers...it was in a very positive manner. I would highly recommend this dealership and especially Kimberly.
FRAUD - Millicent Pedersen
I am currently considering suing Sons Honda because they fraudulently ran a credit report without my authorization. While filling out my paperwork I was told by the sales rep that I have to provide my social security number. I told her that I do not want a credit check and she assured me it would not happen. It was done anyway and has consequently affected my credit negatively. The finance officer Derek apologized and said he would see if it can be removed but this was weeks ago. I have disputed with equifax and depending on if they can have it removed I will go forward with a lawsuit for fraud.
Top notch service - NYung
I couldn't be happier with my experience with JR and Honda Carland. They worked with us to find our new van. The sales process was fair and we were pleased with the entire transaction. Be sure to ask for JR! He is knowledgeable, polite and fair. When I am ready for a new Honda, he will be my first call.
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