Charming and Excellent Service - BBrandy4
My husband and I had the recent experience of interacting with the team at Audi Owings Mills. It was a terrific experience from start to finish. The team is very knowledgeable, patient, and thorough. Our Audi Brand Specialist James "Jim" Coffin was a pleasure to work with during this overwhelming time. He is passionate about the Audi brand and spent a good deal of time with us answering a lot of questions. The professionalism and charm equally extends to the ownership, Michael Wanner, and Robert Williams. All were attentive to our needs and we never felt rushed during the process. Beautiful, beautiful space with a convenient location. This dealership understands the value of customer service!
Top Reviewed Specialists At This Dealership
Great Q7 purchase experience! - tsteve
I recently purchased a 2017 Q7 and the deal went very smoothly. I highly recommend General Sales Mgr. Karl Pugh, Finance Mgr. Greg Kaplan and Internet Sales Mgr. Ryan Ducket as I was in and out in no time with what I consider as competitive a deal as one could hope for. All great guys too ... I felt in good company with these gentlemen!
Buyer Beware- Horrible customer service - Cargirl
I have never been so disappointed with the customer service of a “so called luxury dealership”. I will never patronize this dealership. The managers are vey unprofessional. The employees are scared to speak truth in front of managers. I have purchased luxury cars over the last 20yrs. This dealership is not even in the same ballpark as Mercedes, BMW, Lexus, or Volvo. If you want a luxury product from a luxury dealership, go someplace else. I will make sure all the people I know, (I know a lot of people) stay away from this dealership as well.
Once again, the best place to take your vehicle for service - R Mayne
My experiences have always been great at Audi Hunt Valley. I know that some may not have the same feelings, but the facts are the facts. No matter which service representative has helped me (in this case, my new Service Consultant is Ricky Gibson), I can guarantee that the experience will be the same great service every time. There are very competent technicians working there, and everyone enjoys their job...it's that evident. That said, I will never take my Audi A7 to another place. The best part of any of my experiences there are the people. It feels like family every time. From the service counter, to the cashiers, to the parts guys...even the salespersons are genuinely friendly. No place is perfect, but if you ever have an issue with you service visit (which I doubt), you will come away satisfied because THEY WILL RESOLVE IT. Your satisfaction and safety are paramount to them, and they absolutely cut no corners. I promise you that they are not the typical dealership/service business. They simply want you to return. They have more-than expert managers in each function, and they catch mistakes very quickly. My last visit for service revealed an issue that Rick and the Service Manager Frank had discovered, and it was that I had been mistakenly charged twice for an item. While some dealerships and their respective service enterprises would have overlooked this, Rick discovered it while we were quality checking my invoice for work done. My point is that they could have ignored it due to my great trust in them. If I had found it later, I would have just brought it to their attention...no problem. However, they brought it to mine. Moreover, the credit was applied to my credit card before I returned home! This long review is to dispel any misgivings about Audi Hunt Valley. They like many of us may have "Bad days", but they do not let the bad days "have them". I have been, and always will be a loyal customer. I do apologize for not remembering the lovely Cashier's names, but they have the greatest personalities!
Smooth - PamIngrid
Baine Childress from Len Stoler Audi assisted us with the purchase of our A7. He was super knowledgeable and helpful in this huge purchase. We definitely recommend this dealership and definitely recommend you ask for Baine when you're there!