Consumer needs first - Owl617
I want to truly thank everyone in the dealership. It was such a good experience. Donte was knowledgeable about the inventory be it used or new model vehicles. I never felt and pressure to purchase. My experience was really about my needs. The sales manager Erick was friendly. Other agents at the dealership chatted with me and added to this being such a positive car buying experience.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Great experience everytime, this is our 4th purchase w/them - pmiller
We have purchased 4 new vehicles from Win Kelly over the years. Other family members have also had great experiences with them too. Win Kelly treats you right! Our salesman was excellent, and found the vehicle I wanted in the color I wanted too. The finance guy was very helpful, and the sales manager was too. Highly recommend this dealership.
Customer Care Sales Consultant
Customer Care Representative
Transmission repair - Russell
The mechanic was great as well as the entire staff in the service area my experience was great and I would recommend them to friends
Salesmen-GREAT!/Finance-HORRIBLE! - Laxman
The bottom line is the dealership was great, the salesmen (Mike Kniskern/Dan Fuqua) were great, and the friendliness was great! The only thing that stopped me from giving a 5 star rating was the finance guy, Jason, I believe. No mean No means NO!!!!! When I say I don't want to purchase this additional plan or that additional plan or extras to protect my car, DROP IT! I finally had to tell him that if he didn't drop the subject and the pressure, I'm walking out and he'd be the cause for the deal failure. He STILL ADDED and I quote, "Ok but you're really missing out some extra protections". I finally stood up and said I'M DONE. He apologized and didn't say another word.
I'd purchased the extra windshield protectant and the paint protectant on my last GMC. IT DOESN'T WORK. Honor your customers instead of harassing them.
Poor customer service - Hertirchchevyripoff
I purchased a used 2010 f150 lariat 4x4 in February of 2017, the dealership said this was a awesome truck everything was inspected top to bottom, ok awesome I bought the truck now 14k miles later I'm broken down on the side of the road, and of course my warranty is gone. So i called the dealership and told them, They told to kick rocks! Your warranty is gone so we can't do nothing for you, they told me they can recommend someone, and they laughed, so I have made 3 payments on the truck and have many more to come and this what I get! I will never ever recommend this dealership to No One I will tell them to stay clear of these people they will get you for your money and you will be dead to them, they don't care, you sell crap You get crap results. xxxx you hertirch chevy of Easton, maryland, poor service! keep doing the work ripping people off! This dealership doesn't deserve a half a star nor should it be a outlined star. You deserve nothing , the only reason you got star was so I could submit this, it wouldn't allow to submit if I didn't give a star for the service, this dealership doesn't deserve a star!
I cannot say enough about the staff at Anchor. These... - Brave on
I cannot say enough about the staff at Anchor.
These are Great people at a Great dealership!
I expected to be treated well when I was buying.
And at most dealers after you buy the car the honeymoon is over.
It is not that way at Anchor!
A few weeks after I bought my car I had some questions.
I went in to ask and was sure that I would get the "I've never heard of that before routine" But that didn't happen.
They really listened to what I was saying. And had answers that made sense. No double talk, no run around. They even called me a day later to make sure I felt confident that their answers were correct.
At 800 miles I had a warranty issue. (1st year car and I expected some things to be amiss.)
I saw the problem on a Friday and got there at 5:30pm, and the service dept closes at 6. I was hoping they would at least look at it and get it in the shop the following week.
To my surprise they not only looked at it and saw the problem. They put me in a really nice loaner and ordered the parts. I don't know how they got parts delivered by Monday but they did it.
Tuesday I was driving my baby again.
The service mechanics are top notch also. They fixed it correctly and in one shot. I know for a fact this was a 6 hour job at any shop. But they didn't rush it out the door just to get it done. They took care not to leave me with any new problems while working on my car. Nothing has seemed more important to them than my satisfaction. And I'm still smiling 13 months later.
When I bought my car from Anchor I didn't realize I was getting more than just the car.
It's a great feeling knowing that.
Tom makes you feel like family! Anchor gives you a fair... - hzfd68
Tom makes you feel like family! Anchor gives you a fair price for tradeins too!
Thanks for a great car! - m3
We were not originally looking for a Buick but after a test drive we decided this was a good option. Thank you for great service Rick Tassone!
took 04 denali in for first service -- very helpful and... - jrussell
took 04 denali in for first service -- very helpful and thorough. Did not buy my vehicle from them, but they will get all my service business if they continue to deliver like they did.Very clean shop and friendly people.