Awesome, Reliable Service Writers - dmp66
I am EXTREMELY pleased with Al Cecchini, and now also with Kacie Burriss (first time working with Kacie). I know I can count on them to make the appointment arrangements and take care of my truck and it's needs.
As I travel over 1 hour to deal with this dealership, Al always makes things convenient for me by arranging a loaner car. (not sure if that's a company policy since the vehicle is still under warranty, or if it's just company policy, but I definitely appreciate that service).
There was a small glitch in the actual service of the truck this time, which delayed pickup of my truck.
BUT, Al AND Kacie were on top of things, making sure that the service was done properly, even if it meant doing it again, which I appreciate. It just meant there was a delay, and multiple trips to the dealership.
I do appreciate that this dealership is willing to make sure that the customer is completely satisfied and will make things right if not.
Everyone is very pleasant, courteous.... I don't mind coming to this dealership. I just wish they were closer.
Top Reviewed Specialists At This Dealership
Customer Care Sales Consultant
Service Customer Care Representative
Respectful, trustworthy. - John Pusateri
Shaun Little and Erick Douglas were great sales people to work with. They were respectful, honest and trustworthy which is why I went out of town because they earned my business. Have already recommended to others and will continue to do so. Great deal on my trade and the used truck I purchased.
Great Dealership!!! - Bluekate
I had a bad experience/problem with my Kia that I was trading in for a 2019 Buick Encore Boyle was very good at putting me to ease, Dan my salesman from Boyle took care of me right from the start I felt very comfortable with the entire sales process from start to finish. He was fantastic he got me in a Beautiful 2019 Buick Encore AWD which I really love and suited my needs and met my financial needs too for the payments. He even helped me with a later purchase of accessories for my Buick. If I could give this dealership a 6 star rating I would! Highly recommend going there! Definitely a dealership for a lifetime for me.
The Best Experience with buy a vehicle, EVERRR!!! - JMSPASTOR
GREAT Sales Manager
GREAT Finance Management
I will Always purchase from WILKINS GMC Buick Always
I loved my experience
Salesmen-GREAT!/Finance-HORRIBLE! - Laxman
The bottom line is the dealership was great, the salesmen (Mike Kniskern/Dan Fuqua) were great, and the friendliness was great! The only thing that stopped me from giving a 5 star rating was the finance guy, Jason, I believe. No mean No means NO!!!!! When I say I don't want to purchase this additional plan or that additional plan or extras to protect my car, DROP IT! I finally had to tell him that if he didn't drop the subject and the pressure, I'm walking out and he'd be the cause for the deal failure. He STILL ADDED and I quote, "Ok but you're really missing out some extra protections". I finally stood up and said I'M DONE. He apologized and didn't say another word.
I'd purchased the extra windshield protectant and the paint protectant on my last GMC. IT DOESN'T WORK. Honor your customers instead of harassing them.
Poor customer service - Hertirchchevyripoff
I purchased a used 2010 f150 lariat 4x4 in February of 2017, the dealership said this was a awesome truck everything was inspected top to bottom, ok awesome I bought the truck now 14k miles later I'm broken down on the side of the road, and of course my warranty is gone. So i called the dealership and told them, They told to kick rocks! Your warranty is gone so we can't do nothing for you, they told me they can recommend someone, and they laughed, so I have made 3 payments on the truck and have many more to come and this what I get! I will never ever recommend this dealership to No One I will tell them to stay clear of these people they will get you for your money and you will be dead to them, they don't care, you sell crap You get crap results. xxxx you hertirch chevy of Easton, maryland, poor service! keep doing the work ripping people off! This dealership doesn't deserve a half a star nor should it be a outlined star. You deserve nothing , the only reason you got star was so I could submit this, it wouldn't allow to submit if I didn't give a star for the service, this dealership doesn't deserve a star!
I cannot say enough about the staff at Anchor. These... - Brave on
I cannot say enough about the staff at Anchor.
These are Great people at a Great dealership!
I expected to be treated well when I was buying.
And at most dealers after you buy the car the honeymoon is over.
It is not that way at Anchor!
A few weeks after I bought my car I had some questions.
I went in to ask and was sure that I would get the "I've never heard of that before routine" But that didn't happen.
They really listened to what I was saying. And had answers that made sense. No double talk, no run around. They even called me a day later to make sure I felt confident that their answers were correct.
At 800 miles I had a warranty issue. (1st year car and I expected some things to be amiss.)
I saw the problem on a Friday and got there at 5:30pm, and the service dept closes at 6. I was hoping they would at least look at it and get it in the shop the following week.
To my surprise they not only looked at it and saw the problem. They put me in a really nice loaner and ordered the parts. I don't know how they got parts delivered by Monday but they did it.
Tuesday I was driving my baby again.
The service mechanics are top notch also. They fixed it correctly and in one shot. I know for a fact this was a 6 hour job at any shop. But they didn't rush it out the door just to get it done. They took care not to leave me with any new problems while working on my car. Nothing has seemed more important to them than my satisfaction. And I'm still smiling 13 months later.
When I bought my car from Anchor I didn't realize I was getting more than just the car.
It's a great feeling knowing that.
Tom makes you feel like family! Anchor gives you a fair... - hzfd68
Tom makes you feel like family! Anchor gives you a fair price for tradeins too!
took 04 denali in for first service -- very helpful and... - jrussell
took 04 denali in for first service -- very helpful and thorough. Did not buy my vehicle from them, but they will get all my service business if they continue to deliver like they did.Very clean shop and friendly people.
Win Kelly Chevrolet Buick GMC