Exceptionally Amaazing - Danny2x
Very inviting and easy going. Knowledgeable of the inventory and accommodated to what I was asking for. Time well spent. Happy with my decision and product.
Top Reviewed Specialists At This Dealership
Awesome Service - Shahrear M Zaer Barkat
Barry Geis was a pleasure to work with. He has really strong ethics as a salesman and will not rest until you are absolutely happy with your purchase. He deserves a raise.
Customer Care Representative
Customer Care Sales Consultant
They have my business for life. - Jet
J. P. Chevy was an excellent experience for me and my family. They were great with my 3 year old and an infant as well. Bent over backwards finding me a black RS that I have been trying to find for months.
Sales and Leasing Professional
General Sales Manager
Excellent - deblajohns
Jason was my salesman. He was very courteous and patient with me. He did not pressure me and answered all my questions. He told me if I had future questions, do not hesitate to call.
Customer Care Specialist
Friendliest Dealership By Far - Adriana14
Jim Holmwood and the Williams Chevrolet team made my car buying experience one to remember. They were extremely thorough, helpful, and caring. I recommend anyone looking for a new or used car in Maryland or Delaware go here. Ask for Jim!
Top Notch Company - Charlotte Cooper
In today's market finding a trustworthy company and dependable service department is rare. I can't say enough about John Songer, who from start to finish had me back on the road in a flash. The service that was provided to me exceeded his excellent manner and professionalism.
Not just a car, but friends - Katie
We have been customers of JBA for 14 years and purchased three trucks. Each employee is friendly and professional. Whenever we take our trucks to be serviced, John is always there with exceptional service and professional recommendations. Last we needed a repair, we dropped it off without an appointment, I knew they were busy and wouldn’t be able to get to me that day. They repaired it same day and I was able to pick it up that evening.
Highly Recomended - MG1957
Superior customer service, and competitively priced cars. Sales staff are extremely knowledgeable, and do not pressure you to purchase. Most pleasurable and fast vehicle car purchase I've experienced in my 50 years of buying cars. Highly recommended.
DO NOT BUY IF FROM OUT OF STATE AND CHECK EVERYTHING 5 TIMES - MR TRUTH
I am Battling Stage 4 Metastasized Cancer. DO NOT BUY HERE IF YOU LIVE OUT OF STATE.Their 5Star reviews are from Locals.They knew I was tired , Starving and on my Cancer Meds.They took great advantage of this.We left the dealer after the Finance man ripped up the first two contracts.Changed the third we did not read it.We trusted him.FIRST MISTAKE. It was after 9:30 pm.They Kicked us out the door and locked it behind us.No One showed us how anything worked on the truck.No One.They are THE WORST IN THE BUSINESS.I came home the next day opened the papers and called them immediately. My 60 month loan was 72 months.My 3.14% was 3.24%.They did not answer my calls.None of them.THEN, I found a Purchase Order and Ripped Original Window Sticker under seat.It was from a Local Landscaper.He Ordered this truck in November 2017.He took the truck for the day and something happened. He did not purchase.His Financing fell apart.I was going there to buy a Used 2017 .It was immaculate in the pictures.I told them I found a Local Duramax NEW at $53,585.00.They called , texted and e mailed me constantly saying we will match any price.OK.LIARS.The day before I was to go to Patriot GMC.Justin called me and said we just brought in a Brand new truck.Just like the used 2017.Same truck.It was the one I bought and found the papers under the seat.I called the landscaper.I recorded him.The used truck was full of dirt and 2"-6" boulders in the bed.Dents on the bed rail, a large Gouge in the door.It was not as shown to me n the internet or e mails Jesse sent me.They pushed that 2018 and baited and switched numbers.The Finance man is a Slick Character.After reading the contract he tells us the numbers are in the middle of the lines and tears it up and gives us another.I trusted it was the same.He changed the numbers around.Let me ask all of you this.I had Financing Through Capitol One.I get 2 Points for every dollar Financed.I financed GET THIS $43,000.00 I get $860.00. Why in the Heck would I use their Financing and get nothing at the same rate. They May treat the Local Clients great.DO NOT BUY IF YOU ARE FROM OUT OF STATE.... I can tell you the horror stories.I will just say .THEY WILL RIP YOU OFF and DO NOT CARE ABOUT YOU AFTER THE SALE . PERIOD. I have purchased over 23 Cars in my Life and 38 Motor Cycles.They ripped me off of all my Incentives Except One out of Three for $ 4000.00.Over Taxed me. Used their Bank.More Commission. I had my own Financing.GM had .09%... I asked The Finance Manager .My FICA is 829.He said they did not.GO ON LINE PEOPLE .Right now GM 2018 Silverado .09%.I am telling you the Truth. I am paying 3.24%.They are LIARS .MORE MONEY~ MORE COMMISSION. They had the WE WILL NEVER SEE HIM AGAIN ATTITUDE .I am an out of Sate Buyer. Hit him hard.They are wrong.My son Races Motor cross.I buy almost all his Bikes From BREWERS CYCLES IN Greenville NC. THEY ARE HONEST. NOT LIKE THESE CROOKS.They did not care. They Ripped me off on my COSTCO Buyers Program.Used my Computer to find out how to get me reference number.Now they will not give it to me..DO NOT BUY IF YOU DO NOT LIVE IN MARYLAND.PERIOD.You will be sorry.Oh, I bought through The COSTCO Buyers Program.They Never showed me any numbers,In fact they took my computer and used my Membership to get my $ 700.00 Incentive from Costco.They are bad.Then My GM Extended warranty is from ZURICH ??? They told me that was the sealant I was to get.Now they are balking on installing coating.I DO NOT trust them to touch my truck.I am going to Trade this Truck in.Buy new and get.09% Financing.Even if I take a $ 5000.00 hit. It will be ordered the way I wanted it .Not a Landscaper.With the .09% Financing I will break Even.RUN AWAY FROM ADAMS~ FAR AWY. Todd Adams The Owner does not even Care.He made $9000.00 plus the Financing Commission , Coating Commission , The BS ZURICH Extended Warranty Commission . Go to HENDRICKS .They made over $ 10,000.00 on this sale.CROOKS. I only asked for My Costco Pricing Sheet to be shown to me and to give me my GM Loyalty Incentive Fix my Financing to .09% .
Feel I was over-charged for a problem they missed. - mark23
In April of 2017 I took my car (2013 Hyundai I purchased from them) in because my AC was blowing warm air. If it had been a repair covered by the warranty I would have had a $100 deductible and that's it. It was low on freon but they found no leaks so I paid a little over $300 for the diagnostic and the service costs to recharge the system.
In February of 2018, when we had those two hot days I noticed it was blowing warm air again.
Back for the AC in 10 months on a 5 year old car, I figured there may be a leak in the system, and they may even have missed it last year.
I told them I was wondering about that, but at no point would they even acknowledge the possibility that they MAY have missed something the last time, instead choosing to insist that's it's likely something completely different; debris could have hit something behind the grill which would cause a new leak, or it was hot last summer so something probably cropped up from that that wasn't an issue last year. Because it's more likely a coincidence that within 10 months (half of which the AC wasn't used at all) on a 5 year old car two completely unrelated issues would crop up with the AC system to cause the same problem, and less likely that they missed something small that took that long to show up again.
So I was in their waiting room for a few hours (which is fine, I know it takes awhile to find the problem sometimes) before they came out and told me I was low on freon again, and they'd found a small leak around the evaporator coil somewhere in the area up behind the dash board. It took them longer to find the leak this year than it took them to determine there was no leak and recharge the system last year.
The problem is, I'm convinced this leak was there last year, and they simply missed it. It was in a hard to get to area, probably not a common problem, they ran the usual tests, didn't find anything in the likely places, and recharged the system and sent me on my way.
Of course I had to pay for the repair. Luckily it was covered by the warranty, $100 deductible. It would otherwise have been a several hundred dollar repair. In the end I lost $300 and half a day of work last year plus $100 and half a day of work this year on a repair that I think should have only cost me $100 the first time. God forbid the warranty had expired in the past year, I could have had to pay several hundred dollars more.
Sure, it COULD have been an unfortunate coincidence, but how likely is that really?
Then I get the car back and the floor mats are dirty, one of them had a large, dark footprint on it, and the other had a streak of some greasy substance, there's a small dark smudge on the interior above the door, and the steering wheel was no longer centered properly so I had to go right back in for that.
I do appreciate that I was given a loaner for the 3 days it took to fix it.
I appreciate that they took the car back and straightened the steering wheel within a few minutes.
I don't appreciate the rest of my experience with them this visit.
Rude salesman / features of the car was not explain - James S Hannah
1- Terrance Cox - Was very rude to my wife a few times.
2- Terrance Cox - Started telling us about the features of the car when his cell phone rang. He exits the car and he never continued
3- A good salesman call the customer AFTER the sale to see if everything is satisfactory.WE NEVER HEARD FROM HIM AGAIN
4-However, your car maintenance depart was EXCELLENT in customer care and satisfaction.
New Traverse - Matt Clute
As always the entire staff at Bob Bell was great to work with. I would recommend them for your next purchase.See Miki Holmes and I guarantee you won't be disappointed!
Worked with me - Dale108
They were so nice and worked with me to get 2 new vehicles. Everyone from the sales man to finance manger to the sales manager help make my experience the best
Not trust worthy - Notcomingagain
Drove 250 miles to be grossly mislead. Didn't even try to make it right. Run don't walk away! We thought we had worked the deal before driving this distance. Was supposed to be cleared by manger. We found they didn't really care. The car looked cleaned by 6 yr old.
No customer service - Jgo13
Very poor customer service. I was here to sell my car after making an appointment online. Joshua Pilkington said he wasn’t expecting me, and “today was Saturday, and he was trying to sell cars, not buy cars”
Then after I was there for 45 minutes he gave me a paper offering me $2200 less than the quoted price online, stating that they had to pay “1800” for Maryland inspection. And 600 to fix the front and back bumper.
I already had stated that the car had scratches that required fixing. Also they know they have Maryland inspection costs. That should be built into the quote they give. But instead, they do the bait and switch, and assume people are stupid. I left, and called autonation to give feedback on my experience. They said that Josh’s behavior was unprofessional and they were “talking to the dealership to find out what happened” and kept me waiting for 30 minutes and never got an explanation to me, while I saw everyone in the dealership carrying on with their day. So obviously they weren’t interested in buying a car. I then left and sold my car to carmax. I would never recommend dealing with this dealership or autonation. These dealerships just want you to buy a car from them. They pull the bait and switch and autonation do not honor their quotes.
Poor customer service - Hertirchchevyripoff
I purchased a used 2010 f150 lariat 4x4 in February of 2017, the dealership said this was a awesome truck everything was inspected top to bottom, ok awesome I bought the truck now 14k miles later I'm broken down on the side of the road, and of course my warranty is gone. So i called the dealership and told them, They told to kick rocks! Your warranty is gone so we can't do nothing for you, they told me they can recommend someone, and they laughed, so I have made 3 payments on the truck and have many more to come and this what I get! I will never ever recommend this dealership to No One I will tell them to stay clear of these people they will get you for your money and you will be dead to them, they don't care, you sell crap You get crap results. xxxx you hertirch chevy of Easton, maryland, poor service! keep doing the work ripping people off! This dealership doesn't deserve a half a star nor should it be a outlined star. You deserve nothing , the only reason you got star was so I could submit this, it wouldn't allow to submit if I didn't give a star for the service, this dealership doesn't deserve a star!
Body Shop - BlckdoutGMC
Steve and Tim always do exceptional work and are a pleasure to work with! Their work always comes out looking better than expected. High recommend these guys at Jeff Barnes Collision!