Great Experience - Emilyasher13
Jason "Ace" was so nice and helpful! He was very personable and easy to talk to while deciding on the right car. Would definitely recommend!
A pleasure to deal with - Malcolm Peterson
I bought my previous car (2013 Town & Country Limited) from this dealer. A pleasant experience in all regards. Charlie Wallace is engaging and straightforward. A thorough professional in all respects and interacted with my wife and I in a manner that surpasses all the other salespersons for my many car purchases over the years. A very good dealership, indeed..
Hassle free experience - Aehbon
In my previous experience, purchasing a vehicle is typically lacks transparent and instead full of stress. Before I go out to eat, I usually check Yelp ratings of restaurants, I was surprised to see a car dealership's score so high. Richard "Buddy" Holmes made the process painless and easy. I found the vehicle I wanted online for the price I wanted to pay. I emailed the dealership requesting a test drive. I received a quick response and when I arrived, they had the vehicle ready to go.
I'm happy with my purchase and would recommend shopping at Heritage for anyone interested in purchase a used car.
Top Reviewed Specialists At This Dealership
Repeat customer with Joe Perry! - Serratia
I recently purchased my third new vehicle at Heritage Chrysler Dodge Jeep Ram Owings Mills from Joe Perry. Joe worked with me every time. Couldn't ask for an easier car buying experience. Joe knows the vehicles he sells and is willing to work with the customer to get just the right one.
This time, Joe helped me find the right Jeep for my needs and at the right price.
I am a repeat customer because Heritage treats their customers well.
Will gladly recommend the dealership and Joe Perry!
Sales & Leasing Consultant
Fast and friendly service - 2012Shadow
Went up to Thompson Jeep on August 1st and spoke to Don Ward in service to have my 2016 Jeep Rubicon Alignment checked. Don scheduled me for the next day. Went in at 7:45am and Don gave the total cost up front and my Jeep was brought in to have the Alignment checked. All went great! With my rewards points the cost was very inexpensive! Jeep was brought up and felt great! Many thanks to the entire service department, especially Don Ward and Dan the Service manager!
Great experience! - BernieBee
Very pleasant service, our sales dealer Chuck answered all our questions and was very patient with us. Made the buying experience very easy and with quick service.
Great service and great deals! - BoothLinHannah
Laura helped me get a great deal on a great and reliable car . Was extremely helpful in explaining everything so I Fully understood everything happening and helped me get all I needed done to the car at times that were convenient for me !
Best Damn service department in Maryland!!! - ScottyD1963
And again. Best damn service department in Maryland!!!! Always friendly and on the needs of the customer immediately. I would never go an where else.
never asked to fix radio but they fixed and charged me 170 - heather
they took advantage of me. I am woman and Asian.
rate is too high and the guy name Michael so nasty.
I said not to fix radio but he fixed it and charged it
Terrible service - nfpa55
Recently took my Rubicon in to have both Universal Joints replaced. Immediately after both front axle seals were leaking. My friend is a mechanic for Adams Jeep looked at it and said that the shafts were not aligned when they were put back in. I called and emailed Jones, dropped the vehicle off and they told me that there mechanic saw residual oil from the seal when they did the U-Joints but failed to tell me. Had I been notified when they had the axles out for the U-Joint replacement I would have replaced them, but that wasn't the case. In addition they told me that the shafts can not be misaligned which is not true, there is a guide when installing the shafts. They wanted to give me a "discounted" rate of $700 + dollars now to replace both axle seals. NO THANK YOU, I will NEVER be back there nor will I recommend their business.
Worst customer service in Baltimore. Constantly overbooking. - dulls1000
I bought a a brand new 2008 Town and Country from Don White Timonium. The customer service is unbelievable. I have taken my vehicle for repair an average of 3 times a year for the past 8 years and yes they never cease to amaze me. Every single trip, 100% of my visits my vehicle has to stay in the shop longer than they promise. an average of a week every other place i take my car it an average of 24 hours. I have had this car 8 years and till today my A/c has never functioned correctly i have taken it back every year and they have kept my car an average of 2 weeks and still the A/C is never fuctioning always blowing hot air. My car is currently at Don white as we speak for the same problem and as usual 3 days have already past and no word. Why do i keep taking my car back to Don white? Because like the fool I am I paid for the extra warranty (hence A/C)so if the repair falls under the warranty i will get it done at Don White although as i mentioned worse experience in my life. I don't usually complain and the guys at the front desk are very nice and helpful but 8 years of constant bad service its time I say something. I am going to all feedback sites to complain about Don Whites constant overbooking and bad service, the least i can do is warn others out there.
Great purchase of Dodge Durango - Crisco
Couldn't have had a better experience getting a new car. Tina Smith and Scott Cho bent over backwards for us. Wonderful! Will use again
Always commited - Mr Watson
I bought my 2014 Dodge Charger at Cook Auto. I have had no problems with any,if the salesman, service guys or the ladies upstairs. Every time I go in for a service they treat me like family and not the family that owes you money. I just recently purchased my daughters first car from there as well. The price I saw on the internet was one thing, they worked with me to get a lower price.
No regrets here about Cook.
Taken advantage of - rowdy1z
I have purchased 2 cars from this dealer. 1 new and 1 used.
My main concern is with the second deal they offered me for a new car.
I like that they didn't add any freight charges and the doc fees weren't too high, but I learned that they add all of that in to the finance part of the deal. The finance guy acts like he is a great neutral type of guy, but the deal he offers are really designed to make them the top dollar. I am paying 20% on top of the price of the car over the course of my auto loan on just interest. Be very slow to deal and walk out and calculate everything before signing anything including the offer sheet.
They will dishonor the offer sheet if it doesn't favor them and will not honor it if it favors you more.
Best Dealership Experience Ever - Champions1
I've bought over 15 cars in my life time, this by far was the best experience i have ever had with any dealership. Everyone from Rodney Mattison (Internet Sales Rep) to John Barbo (Sales Rep) were immaculate and professional and made my wife and i feel like family. Anytime the owner walks over to introduce himself, that speaks volumes about the company. I have yet to encounter another dealership that seems to put customers above making a dollar.
poor customer service - Anthony Scelsi
no respect given at the service department. its their way or the highway. not too friendly when it comes to warranty work. just needed a zipper repaired on a jeep soft top?
Heritage Chrysler Dodge Jeep Ram Parkville
Heritage Chrysler Dodge Jeep Ram Owings Mills
Certified Sales Consultant
Ourisman Chrysler Jeep Dodge Ram of Clarksville