Smooth running and professional. - Jeepgirl
The staff at Heritage were friendly and professional. Things were completed in an expedient manner. To me the greeting sets the tone for the sale. Brian Perry greeted me with an eagerness to help.
Top Reviewed Specialists At This Dealership
Great fast and easy going! - Shorah1212
Tim was great in helping me through the lease process for my new Durango. This was the first time I’ve ever leased a vehicle and he made it super easy and painless. Will highly recommend him and all the staff at Heritage!!
Sales & Leasing Consultant
Friendly, knowledgeable and easy to work with. - kkruse
Great car purchase experience. I worked with Rob Richardson, who was friendly, knowledgeable and listened to what I I had to say. Great "hometown" feeling, no pressure. Will definitely recommend to my friends. Thank you!
Customer satisfaction - mcb102586
I was treated with utmost respect and satisfaction. My problem was taken care of within 15 minutes. I didn't have to wait long and wasnt given the run around.
No hassle - DANIEL I
Previous to my van purchase I purchased parts and dealt with service dept and received great service. Went here to look at a 2018 Dodge caravan based on past experience with them. Sales dept more than accommodating and provided straight answers which led me to buy from them.
General Sales Manager
Great folks - Rebel
Great people to work with.freindly and fair dealer. Went out of there way to make it convenient for my family and I. I appreciate there time.
Sales and Leasing Consultant
Internet Sales Manager
the service took less time then expected. - DROOKS1
The service was quick and efficient on the recall, oil change and tire rotation. I had expected to be there all day however, I was there just a couple of hours. Again service was quick and efficient.
Certified Dodge Ram Sales
Certified Product Specialist
Highly Recomended - MG1957
Superior customer service, and competitively priced cars. Sales staff are extremely knowledgeable, and do not pressure you to purchase. Most pleasurable and fast vehicle car purchase I've experienced in my 50 years of buying cars. Highly recommended.
Buying Jeep Grand Cherokee 2017 Used - Terry F
I'm very tough customer they did a wonderful job . 1. Largest Jeep Inventory around 2. Knowledgeable Staff 3. Jefff B did a great job of explaining where they were at and here's why Oursiman would not disappoint ! You have an asset in Jeff people are what make a company good or bad . Ourisman is lucky to have him ! Kevin also did a nice job explaining warranty in Finance first time I have EVER bought extended warranty . I feel good about it
There's a "new" car in our driveway!! - Just4us3
Barnett was just awesome from "hello, welcome...." to "enjoy YOUR new car!" Made to fell at home with what WE wanted & needed for our family....not what he wanted to sell off the lot!! I'm using a cane & Barnett made it so easy for me! Waljed at MY pace & not the "rush-run of other sales people!! He showed us many items on the 2 cars we looked at. Need a new or used vehicle? Go see Barnett & YOU'LL be happy too! Greg was our finance guy & worked hard for us to get our mini van!
Very honest and upfront. - cwilson
Dealing with Lauren in the internet department, she was fast to respond to emails, got the information that I requested and I felt was 100% upfront and honest. I would highly recommend this dealership to anyone looking for a Dodge/Jeep/Chrysler or a used car. Small Hometown dealership with no politics. Check them out.
stop in for a price on a new Ram 2500 - Ramguy
Stopped in to get a price on new 2500 she ( Jay ) would not give me a price unless I was buy today . Cant we shop? Will Larry or Danny Jones buy with out know the price ?
outstanding service - Bayley LLD
Everything was on time and completed in a very professional manner. This is my third visit scheduled and one of several for car wash and air adjustment to stop warning low tire signal. Always the same high level of service.
Professionally Direct and To The Point - ifp123
1. I knew What I wanted, and what after market parts I wanted.
2. Andrea priced it out, $8000. less than a shady competitor.
3. Andrea sent me the invoice (She returns emails quickly)
4. I bought the Wrangler 3 days later.
5. Case closed
Can't rate Service Dept., as I haven't had work done yet; I wonder why is appears to be 50/50 from other reviews(?)
DON'T BUY A VEHICLE FROM COOK AUTO! - Discustedandfedup
Bought a 2016 Rogue in January 2018. Kept in garage for 2 weeks as I couldn't drive due to injuries from serious auto collision. Noticed cracked taillight, .many phone calls to dealership with no return calls after leaving numerous messages, I was given an appt. to bring vehicle in and when I did, salesman was off that day (regular day off) . Then I was given another appt. with service manager. SAME THING HAPPENED. He was off! After several trips there, run arounds and excuses, taillight was replaced after 4 months. As I was walking to my vehicle toward the rear, I noticed directly under the taillight a separation where the trunk meets the body of the vehicle. I brought it to the attention of the service manager who took photos and promised to discuss with his boss and would get back to me. It's been 4 months since and I requested a meeting with owner, Robert Cook. Service manager told me I won't have meeting with Mr. Cook. He will meet with Mr. Cook and let me know the outcome. Hasn't happened yet, again I am helplessly waiting for a response. They fixed the problem but now won't fix the source of the problem. Don't waste your time and money at Cook Auto.
Update: I took my vehicle back this past Tuesday and met with Rob Hayes, who introduced me to Bill Moscov, assistant manager. I explained everything that has been going on, and he told me he would have vehicle taken to Fork Auto Body in Fallston for estimate. He stated that depending on amount of estimate would determine if they would pay, but most likely I would have to pay half. He said because it's been 8 months, and their staff never documented anything! And because it's not in THEIR BUDGET!!! It's my fault they never documented anything??? The estimate was just over $1,000. Bill said it's a little steep and he doubted Cook would pay the entire bill. I told him I was not paying anything, and again he stated it was not in their budget. He told me I'd have to talk to Frank Shaeffer, corporate general manager. Frank flat out refused to pay, and said they'd pay half. Don't waste your time and energy at Cook Auto. There are plenty of other dealerships around!
Excellent service - Bunny11
My agent was very nice,got me a great deal and made it a great experience.I would definitely refer them to anyone I know.
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