Great experience - Cindy
I had the best experience during my purchase. Everyone was friendly and willing to help where they could to make my purchase possible. I felt at home and was comfortable all through. Great team to work with at Heritage Parkville.
Top Reviewed Specialists At This Dealership
Well pleased - Jwsmallz
John Ferraiuolo has been a pleasure to work with. I have bought two vehicles from him and he has been very professional and courteous. He also has followed up with me several times to make sure everything was satisfactory. I will definitely deal with him whenever I am in the market for a new vehicle.
Sales & Leasing Consultant
Recall Item - stanleybeers001
The Service Department was very kind and acted like old friends. Kept me informed as to what was going on. They have free coffee using a Keurig machine.
Great personal service! - Billy W.
Walked in and told them what I was trying to accomplish and they ran the numbers and spent a good hour meeting my needs. This all before ever even asking for ss# which most dealers ask right after saying hello. They were very accommodating and the whole process was roughly 2 hours and I left in my brand new 2019 Ram 1500 Limited. Thank you to Dwayne and Derrell specifically, but the whole team was great.
Sales and Lease Consultant
Sales and Leasing Consultant
Great team effort! - Jeep Girl
The Fred Frederick team made this a great experience. John Ireland was great! I will recommend Donnie Cooper and the Fred Frederick team! I was able to handle most of the transaction via email and text. I felt that they were honest and did not have to "haggle" on the price. I told them my budget and thought I would have to get a used vehicle. They have me driving a 2019 Jeep Latitude. I traded in a Jeep so I am happy that I still drive a Jeep. The hardest decision was color of the vehicle!
Assistant Sales Manager
Thompson Jeep Chrysler on North Point Boulevard is a very ou - Frank515
Thompson Chrysler Jeep dealership on North Point Boulevard in Baltimore city is a very good dealership to work with and the people are very kind and courteous,a very people friendly place to work and shop.
Quick & Courteous - Suzcounselor
Fast service. Reputable. Mechanic stayed past lunch to finish my Challenger. Very nice! Glad to know he was mindful of my time as well. Thank you!
Certified Product Specialist
Certified Dodge Ram Sales
Highly Recomended - MG1957
Superior customer service, and competitively priced cars. Sales staff are extremely knowledgeable, and do not pressure you to purchase. Most pleasurable and fast vehicle car purchase I've experienced in my 50 years of buying cars. Highly recommended.
Leadership The Key to Great Service! - DocGMD
Mike Catron sets the tone, Dwayne, Steve & Joe execute flawlessly Great Customer Service! I could have bought my Grand Cherokee at half a dozen dealers closer to my house, but none have service at this level! The Ourisman team has earned my trust! Nobody touch’s my cars but Matt my Mechanic! Plus the Tire match deals make it so convenient!
Ford Explorer - Brookexoxo94
Joe and Greg were amazing! This was the first car I have ever bought and I was so nervous. They made the experience less stressful and didn’t push me into buying something I couldn’t afford. Thank you to again for making this whole process possible! I will always consider purchasing another vehicle from Tate. Thank you so much again! Brooke & Jason Pettit
stop in for a price on a new Ram 2500 - Ramguy
Stopped in to get a price on new 2500 she ( Jay ) would not give me a price unless I was buy today . Cant we shop? Will Larry or Danny Jones buy with out know the price ?
outstanding service - Bayley LLD
Everything was on time and completed in a very professional manner. This is my third visit scheduled and one of several for car wash and air adjustment to stop warning low tire signal. Always the same high level of service.
Lack Of Communication - cwilson
Last month at the end of the month I was attempting to work a deal on a new jeep. I made my situation of being out of town very upfront and clear but Phillip started trying to work a deal for me because they needed more deals fro the end of the month. I'm assuming the goal was hit because he stopped returning my messages. This month I reached out again to see if they were willing to work with me and once again no response from Phillip. I have purchased 3 vehicles from this dealership before but will not be back.
Professionally Direct and To The Point - ifp123
1. I knew What I wanted, and what after market parts I wanted.
2. Andrea priced it out, $8000. less than a shady competitor.
3. Andrea sent me the invoice (She returns emails quickly)
4. I bought the Wrangler 3 days later.
5. Case closed
Can't rate Service Dept., as I haven't had work done yet; I wonder why is appears to be 50/50 from other reviews(?)
Love my new Ram 1500 - LtMommaT
I love my brand new truck! Chris Freyer has been awesome! He was persistent over the past 2 years to get me in the vehicle I wanted! He’s a great salesman and person! If you want a new vehicle, go see Chris at Cook Auto in Aberdeen!
Excellent service - Bunny11
My agent was very nice,got me a great deal and made it a great experience.I would definitely refer them to anyone I know.
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General Sales Manager
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