La Toya saved the day!! - Justin
I received an alert that my car had an update needed due to a recall. Working a 9-5 as a contractor, I don't have much time during the day to get things like this taken care of, and there were no weekend appointments available (through the scheduler I was using) until seemingly forever. However, I called the number of the closest dealership (this one - not the one I bought my car from) as it was closer to where I work. I spoke with La Toya, explained the situation and the difficulties I would have getting this situation resolved. She was very polite and told me if I could bring it by today, ask for her, I could get the work done within an hour and a half to two hours. Obviously, I was ecstatic that I could handle the situation the day of. I convinced my boss to follow me there so he could drive me back after dropping it off, but he insisted this sounded too good to be true and to call again and verify. So I did, and spoke to a different lady, who told me it was impossible to get an appointment the day of, and they didn't have anything until at least seven days away. I explained my conversation with La Toya earlier, and she said that isn't how things work until I asked to speak to La Toya again, who reiterated what she said when we had spoken earlier. So, I arrived at the dealership, walked into the service department and I explained the situation to the first person I encountered who said it couldn't be done today, and if it was, it wouldn't be until 6 or 7 o clock. I then saw La Toya, who was extremely polite and helpful, and she informed me they were going to be able to take care of it in a much shorter time frame, roughly an hour and a half to two hours. She handled the paperwork quickly and told me everything I needed to know in a quick and efficient manner. Due to my boss driving me there, I insisted on buying him lunch to return the favor since he was going to be driving me back here after work. Lo and behold, I received a call from La Toya while at lunch saying my car was all ready to go and was available for pickup - before we even finished our lunch. My boss was able to drive me back to dealership right then and there to avoid having to bring me back at around 5 o clock.
The process of getting things done in a quick and easy fashion was very relieving as I was worried about when I would be able to get my car serviced, and La Toya made the process extremely easy and smooth. She was super polite and made the seemingly boring experience of bringing my car to get serviced into a nice and pleasurable experience.
La Toya is awesome.
Top Reviewed Specialists At This Dealership
My happy Hyundai - happy one
I was so impressed with the dealership. Everyone was so helpful and friendly. My salesman, Adam Knott was terrific. Of course, I got a good deal, but Adam went out ot his way to work with me. He even called my insurance company and set me up. He walked through driving the car and I am very pleased.
Leasing & Sales
Easy fix! - kcampbell
I called Hyundai Catonsville about a problem with my back tire going flat. Brooke in the service dept. was EXCELLENT. She got me scheduled right away, and when I got there she was very accommodating to me considering I had a sprained ankle! She even had the mechanic pull my car right up to the door so I wouldn't have to walk far. They patched my tire so I didn't have to buy a new one, and even changed my oil quickly on the spot when I asked. The whole trip only cost me $25 and I have had no problems with the tire since. I want to thank Brooke for making something that seemed very stressful to me, much less stressful.
Internet Sales/BDC Manager
Certified Sales Consultant
I had my tires rotated using the $9.95 coupon sent to me. - help1252
Carla explained the pattern/process to me. She was very nice!
I waited for the car. The waiting area is very comfortable.
The complimentary service needed check identified several lights that were out that I was unaware of.
Hyundai Certified Brand Specialist
Satisfaction. - nated41383
I appreciate all that was done for me. The Employees did a great job making me feel comfortable it is was great environment and I and glad that I chose BelAir Hyundai for my first new car. Thanks so much!
Nick Cutlip is by far the BEST - rmd523
I would like to thank Nick Cutlip for the best car purchasing experience ever. Just when I stop believing in car sales people... Nick made me a BELIEVER. Thank you for everything Nick and I would definitely refer you to all my friends.
Great Deal From Bob Bell Hyundai/Genesis - LovingLife
I would like to thank the following employees of the Bob Bell Dealer Group for the fantastic deal, treatment and attentive service during my purchase.
Thank you...Dave Coyne, Jeff Glascoe, Domonic Pauling, Robert May and Susan Marques. It's obvious that customer satisfaction is a key priority at the Bob Bell Organization. I received first class treatment!
Bob Bell was referred by a friend and I am extremely thankful to him for the recommendation. I owe him a steak dinner!
Simply OUTSTANDING!!! - Melvin L Cross
My salesman was very knowable and attentive. My salesman made me feel like I would not get better treatment anywhere else. I will always go to Len Stoler for my vehicle purchases.
Heritage Hyundai Towson
Antwerpen Hyundai Catonsville