Replacement of backup camera and oil change - brewkb
Although the Parts department hadn't called me to let me know the replacement part was in more 2 months after I first brought the car in to look at it; Service was very helpful by locating the part and setting me up with an appointment 2 days after my call. When I arrived, Deanna recieved me immediately and did everything she could to allow for a quick turnaround due to the unavailability of a loaner vehicle. She was able to get the oil change, camera installed and the update to the proximity warning system installed in less time than the estimate.
I appreciate the help with other questions I had for Deanna during the visit.
Top Reviewed Specialists At This Dealership
Preventive Maintenance - DEPRESSLEY
Jacob is always excellent to work with to get my work schedule. I asked them take a look at a few additional small problems and he was able to take care of those as well.
Leasing & Sales
Excellent Service at Antwerpen Clarksville - Hyundai17
I had a great customer service experience at Antwerpen Clarksville, as I always tend to. I came in to get an oil change, and Joe McWilliams. He immediately looked to see if there were any open recall notices (which there weren't). He let me know what kind of services would be needed later on down the road, which was very helpful. I always have a wonderful experience at Antwerpen Clarksville!
Hyundai Certified Brand Specialist
Good. Services - Josare
On dec 1 2018 david Miller help my huspan to get car the price is good thanks u david. And the employees they have to be pasience to be all rhey working god bless then
Out of towner - MochaJava741
I want to thank the staff at Antwerpen Hyundai Catonsville...i was visiting my sister in Baltimore when inroute from Delaware i had gotten a flat tire...because i came in after service hours on Saturday i had to wait until Monday to get service. Mr King took over my car in which i found out the tire had to be replaced and I wouldnt be able to have it done until the next day when the tire could be delivered. Mr King provided me with transportation back to my sister after i had the car towed there. He got in touch with me as promised the next day when the tire was changed and the car was ready and sent me transportation to get back to the dealership .I found the staff at service very professional and friendly
Certified Sales Consultant
Very comfortable!! - Amp0219
This was my very first time buying a car and I am 71, Merit made it such a great experience. Everyone was very respectful. It was rather long but well worth it. I will definately recommend her and Len Stoler to my friends and family. Thank you again.
General Sales Manager
Ripped off twice with the same car, then on another car! - Bluekate
First time I was ripped off was they added $3000 to the original sales contract after I had signed the original sales contract for them to pay off my Ford mustang which originally said it was but they added the $3000 later in which was the difference owed on the mustang. So when 3 months came along Ford called me to tell me I owed $3000 on the car I had traded in to Jones 3 months before in which I thought Jones paid off but then later found that they changed my sales contract. I had to go back to Jones and have that $3000 added to my auto loan so I ended up being upside down on my new Hyundai Accent, took them to court and lost, shame on them.
Second time ripped off was years later with that same Hyundai Accent, I had a major transmission failure while driving so I had the car towed to Jones and they said that the car would be fixed under warranty and then a week later thinking the car was being fixed they called to tell me that the transmission was never serviced correctly when indeed I serviced it there even had proof that I did and that I had voided my 10 year 100,000 miles warranty with Hyundai because nothing was never done, total BS. So I just then had the car towed to another much more reliable shop to have a new transmission installed in which should have been under warranty. So I was completely done with Jones Junction. So about a month ago I decided to get another car at Jones Kia since my mother in law and father in law had bought cars there so I felt like I would try again, but then later screwed my in laws on their Subaru.
Third time they ripped me off. This place rips you off on extra warranties that you don't need and laughs at you when your car could possibly catch fire. Doesn't matter what brand you buy from them they rip you off they have the past 10 years with me. Here's my most recent experience (a month ago)- I had a major horrible scare with my 2018 Kia Niro within the first few weeks of owning with a very strong gasoline and burning smells in the cabin of the car. First I thought that maybe I spilled gas on myself, but no, it was coming out of the vents each time I either ran the AC or heat didn't matter what setting you had it on it was bad. Along with the gas smell there was also a burnt wire/plastic smell which was so bad I was expecting to see smoke or flames coming out of the vents, it never did. Both smells made me completely nauseous and sick each time I had to drive the car I had to put the windows down to feel better. The Dealership actually laughed and said it was part of the break-in process I said no way and they made me feel uncomfortable that they laughed at the fact I could of died in a fire, I've owned enough brand new cars and these smells were not typical break in smells, they didn't find anything wrong with the car as I couldn't deal with the sicking odors anymore as it was only getting worse. I felt so uncomfortable in the car feeling this sick. There were other things among the smells just didn't seem well for a brand car it lacked power and had jerky/missing during acceleration. Good bye KIA brand. I ended up trading it in on a 2019 Buick Encore (From Boyle Buick) which has been a wonderful vehicle in the past month since my trade of the junky KIA. If Jones responds it's not sincere and they just tell you it will be taken care of and they never follow though. So Please do yourself a big favor and don't buy from them unless you want to be out $$$$.
Best Service Experiences - AmandaH1980
I would really like to thank Bob Bell Hyundai's service department. I've owned two Hyundai Accents. Every time I go in for an oil change, it's a wonderful experience. They are professional and very efficient. I was quoted a 1 hour wait time, and they were done in under an hour. I recently had an issue with my car and they got to it first thing in the morning. Everyone was very helpful in answering my questions. I also appreciate their shuttle service if you live within miles. Their service department and their sales department are excellent. I was never fond of going to a dealership for basic maintenance but it is totally worth it!
Ourisman Mazda Hyundai Mitsubishi
Len Stoler Ford & Hyundai
Assistant Service Manager
Heritage Hyundai Towson
Antwerpen Hyundai Catonsville