Amazing - Stepht1
What an amazing experience overall! Great dealership! Very welcoming and knowledgeable. Wonderful salesman Greg Linberry and great manager Jason Templeton. Will deff recommend to others!!!!
Top Reviewed Specialists At This Dealership
Great Experience - esg970
This was one of the best car buying experiences I've had. There was no pressure or games, their pricing was fair. I brought up a few legitimate concerns I had with the vehicle and they worked with me within reason. Shawn was my sales rep and he had everything ready for me when I showed up, along with vehicle reports, car fax reports, etc. I had a pre-approved loan thru one bank going in and they were able to lock in a better rate (almost 1% better) thru another bank when they checked with their lenders. Both Shawn and the sales manger David were great thru the whole process. Overall a great experience.
Leasing & Sales
Excellent Service at Antwerpen Clarksville - Hyundai17
I had a great customer service experience at Antwerpen Clarksville, as I always tend to. I came in to get an oil change, and Joe McWilliams. He immediately looked to see if there were any open recall notices (which there weren't). He let me know what kind of services would be needed later on down the road, which was very helpful. I always have a wonderful experience at Antwerpen Clarksville!
Hyundai Certified Brand Specialist
Great experience - diazvivar
We were helped to choose our new Kona by Mike Hallet and Chris helped using the electronics. It was a pleasant and quick experience. Friendly. Got the payments very close to where I was hoping to be. Jason in finance was very helpful too. This is our third car from Thompson. Yes I would recommend Thompson and have. The first car Was a 2011 Tucson. Sold by Sam Gibson
Good. Services - Josare
On dec 1 2018 david Miller help my huspan to get car the price is good thanks u david. And the employees they have to be pasience to be all rhey working god bless then
Rachel saved the day! - Mistascott
I had an issue with the sales department that wasn’t handled properly by anyone until I spoke with Rachel. It’s good that Antwerpen has employees like Rachel when everyone else drops the ball. Excellent job Rachel!
Certified Sales Consultant
No stress! - Cozy
Travis made my car buying experience stress free. I couldn’t make up my mind, but he was patient and worked with me to make sure I was totally happy!
General Sales Manager
Ripped off twice with the same car, then on another car! - Bluekate
First time I was ripped off was they added $3000 to the original sales contract after I had signed the original sales contract for them to pay off my Ford mustang which originally said it was but they added the $3000 later in which was the difference owed on the mustang. So when 3 months came along Ford called me to tell me I owed $3000 on the car I had traded in to Jones 3 months before in which I thought Jones paid off but then later found that they changed my sales contract. I had to go back to Jones and have that $3000 added to my auto loan so I ended up being upside down on my new Hyundai Accent, took them to court and lost, shame on them.
Second time ripped off was years later with that same Hyundai Accent, I had a major transmission failure while driving so I had the car towed to Jones and they said that the car would be fixed under warranty and then a week later thinking the car was being fixed they called to tell me that the transmission was never serviced correctly when indeed I serviced it there even had proof that I did and that I had voided my 10 year 100,000 miles warranty with Hyundai because nothing was never done, total BS. So I just then had the car towed to another much more reliable shop to have a new transmission installed in which should have been under warranty. So I was completely done with Jones Junction. So about a month ago I decided to get another car at Jones Kia since my mother in law and father in law had bought cars there so I felt like I would try again, but then later screwed my in laws on their Subaru.
Third time they ripped me off. This place rips you off on extra warranties that you don't need and laughs at you when your car could possibly catch fire. Doesn't matter what brand you buy from them they rip you off they have the past 10 years with me. Here's my most recent experience (a month ago)- I had a major horrible scare with my 2018 Kia Niro within the first few weeks of owning with a very strong gasoline and burning smells in the cabin of the car. First I thought that maybe I spilled gas on myself, but no, it was coming out of the vents each time I either ran the AC or heat didn't matter what setting you had it on it was bad. Along with the gas smell there was also a burnt wire/plastic smell which was so bad I was expecting to see smoke or flames coming out of the vents, it never did. Both smells made me completely nauseous and sick each time I had to drive the car I had to put the windows down to feel better. The Dealership actually laughed and said it was part of the break-in process I said no way and they made me feel uncomfortable that they laughed at the fact I could of died in a fire, I've owned enough brand new cars and these smells were not typical break in smells, they didn't find anything wrong with the car as I couldn't deal with the sicking odors anymore as it was only getting worse. I felt so uncomfortable in the car feeling this sick. There were other things among the smells just didn't seem well for a brand car it lacked power and had jerky/missing during acceleration. Good bye KIA brand. I ended up trading it in on a 2019 Buick Encore (From Boyle Buick) which has been a wonderful vehicle in the past month since my trade of the junky KIA. If Jones responds it's not sincere and they just tell you it will be taken care of and they never follow though. So Please do yourself a big favor and don't buy from them unless you want to be out $$$$.
Best Service Experiences - AmandaH1980
I would really like to thank Bob Bell Hyundai's service department. I've owned two Hyundai Accents. Every time I go in for an oil change, it's a wonderful experience. They are professional and very efficient. I was quoted a 1 hour wait time, and they were done in under an hour. I recently had an issue with my car and they got to it first thing in the morning. Everyone was very helpful in answering my questions. I also appreciate their shuttle service if you live within miles. Their service department and their sales department are excellent. I was never fond of going to a dealership for basic maintenance but it is totally worth it!
Ourisman Mazda Hyundai Mitsubishi
Len Stoler Ford & Hyundai
Assistant Service Manager
Heritage Hyundai Towson
Antwerpen Hyundai Catonsville