La Toya saved the day!! - Justin
I received an alert that my car had an update needed due to a recall. Working a 9-5 as a contractor, I don't have much time during the day to get things like this taken care of, and there were no weekend appointments available (through the scheduler I was using) until seemingly forever. However, I called the number of the closest dealership (this one - not the one I bought my car from) as it was closer to where I work. I spoke with La Toya, explained the situation and the difficulties I would have getting this situation resolved. She was very polite and told me if I could bring it by today, ask for her, I could get the work done within an hour and a half to two hours. Obviously, I was ecstatic that I could handle the situation the day of. I convinced my boss to follow me there so he could drive me back after dropping it off, but he insisted this sounded too good to be true and to call again and verify. So I did, and spoke to a different lady, who told me it was impossible to get an appointment the day of, and they didn't have anything until at least seven days away. I explained my conversation with La Toya earlier, and she said that isn't how things work until I asked to speak to La Toya again, who reiterated what she said when we had spoken earlier. So, I arrived at the dealership, walked into the service department and I explained the situation to the first person I encountered who said it couldn't be done today, and if it was, it wouldn't be until 6 or 7 o clock. I then saw La Toya, who was extremely polite and helpful, and she informed me they were going to be able to take care of it in a much shorter time frame, roughly an hour and a half to two hours. She handled the paperwork quickly and told me everything I needed to know in a quick and efficient manner. Due to my boss driving me there, I insisted on buying him lunch to return the favor since he was going to be driving me back here after work. Lo and behold, I received a call from La Toya while at lunch saying my car was all ready to go and was available for pickup - before we even finished our lunch. My boss was able to drive me back to dealership right then and there to avoid having to bring me back at around 5 o clock.
The process of getting things done in a quick and easy fashion was very relieving as I was worried about when I would be able to get my car serviced, and La Toya made the process extremely easy and smooth. She was super polite and made the seemingly boring experience of bringing my car to get serviced into a nice and pleasurable experience.
La Toya is awesome.
Top Reviewed Specialists At This Dealership
Great Experience - Lady1898
This was an especially good experience for me. I knew the car I wanted and found it at Annapolis Hyundai. Everyone I encountered went out of their way to make this as easy and fast as possible. this was the most pleasant car buying experience I have ever had.
Leasing & Sales
Amazing experience. - Alex5867
I spoke with Mike over the phone, asking him if they had any 2018 Hyundai Elantra Sports. He told me they only had 1 however it was not the color I wanted. I told him what color I would like. He gave me over to Frank, who I told what type of vehicle and color I would like. In no time Frank called me back and told me he found the car that I wanted at another dealership, and if I was interested he would secure the vehicle for me and have them bring the vehicle to their dealership. Frank and I went over the financing details over the phone, and we had agreed on the pricing, trade in, and financing details. I told him I would be right down. When I arrived they had the vehicle I wanted sitting at the main entrance of the building. To be honest they made it feel special and very welcoming, and they talked to me like they have known me forever. After I looked over the car and it was what he promised me. I was ready to sit down and start the paper work, which for me is always the worst part. However they had again some how made the entire process so completely painless and stress free. We did not have to go over any of the financial stuff again as we already discussed it, and they had me look over the numbers and ensure that everything was correct and matched what we talked about. They did not try to haggle me for anymore money, press the issue on any extend warranties nothing. It was amazing they did not pressure me to do anything, but instead they worked for me and met ALL of my request. Unlike other dealerships where I felt I had to please them. Thompson was the complete opposite and did everything that they could to ensure my happiness and my buying experience.
All in all this was the best car buying experience I have ever had, and I would HIGHLY recommend this company to anyone and everyone. The employees were fantastic, respectful, helpful and most of all they got me exactly what I wanted with no hassle and smiles through the entire process.
I will be back here for my next vehicle. If you plan on buying a Hyundai go here and get in touch with these employees. I am sure they will take care of all of your request as long as it is in with reason. They were fantastic.
Excellent service - brenda williams 13
I was greeted with a professional and welcoming smile. The attitude shown to me was one service and kindness to take care of my concern.
Internet Sales/BDC Manager
Certified Sales Consultant
Check Up - poisonivy
The dealer was able to schedule a check up within a day of my request. The service representative is courteous and understood the issues. He worked to get it corrected. The car was ready within a couple hours. I appreciate the willingness to assess the situation. It was not something that could be replicated, but they still attempted to. Very satisfied with the professionalism and courtesy as well as how they stand behind the brand.
Hyundai Certified Brand Specialist
Satisfaction. - nated41383
I appreciate all that was done for me. The Employees did a great job making me feel comfortable it is was great environment and I and glad that I chose BelAir Hyundai for my first new car. Thanks so much!
Nick Cutlip is by far the BEST - rmd523
I would like to thank Nick Cutlip for the best car purchasing experience ever. Just when I stop believing in car sales people... Nick made me a BELIEVER. Thank you for everything Nick and I would definitely refer you to all my friends.
Great Deal From Bob Bell Hyundai/Genesis - LovingLife
I would like to thank the following employees of the Bob Bell Dealer Group for the fantastic deal, treatment and attentive service during my purchase.
Thank you...Dave Coyne, Jeff Glascoe, Domonic Pauling, Robert May and Susan Marques. It's obvious that customer satisfaction is a key priority at the Bob Bell Organization. I received first class treatment!
Bob Bell was referred by a friend and I am extremely thankful to him for the recommendation. I owe him a steak dinner!
Simply OUTSTANDING!!! - Melvin L Cross
My salesman was very knowable and attentive. My salesman made me feel like I would not get better treatment anywhere else. I will always go to Len Stoler for my vehicle purchases.
Antwerpen Hyundai Catonsville
Heritage Hyundai Towson