They are on it. - Expensive4343
PJ took very good care of my issue I had regarding my door clip. It is now fixed and I am very happy not to have to think about it.
Top Reviewed Specialists At This Dealership
General Sales Manager
Great Group Of People in a great dealership - philMD
I felt great leaving this dealership after my transaction. And i cant say that about any one I have ever dealt with in the past. Great group of people
Great experience - Joe P
I worked with Calvin Boggon on purchasing a vehicle. He was great, non pushy and worked with me towards a great buying experience. Showed me service records, CarFax to validate vehicle condition. Test ride proved what a great job Jaguar of Annapolis is doing. The rest of the staff was very helpful. I would buy again for sure!! Thanks!
New Certified Car - RM
I read online reviews about this dealership and was confident that my experience would be anything short then exceptional. I fell in love with one of their pre-certified 2015 XF Jaguars. Upon arrival, the salesman (Ron Battle) was exceptional and took me for a test drive. After the test drive, I purchased the vehicle (same day). Although I wasn’t thrilled about paying the full asking/sticker price I was still pleased with my initial experience until 1 ½ months later! Shortly after purchasing this vehicle, I had to take it into my local Jaguar dealership for repairs. My newly certified car needed repairs for work that was considered “abnormal” (as described on my invoice), especially for a “newly certified and inspected car”. My rotors (i.e., rear rotors were blue), tires, brakes, alignment, sensors etc. all needed repairs/replacement despite me purchasing the car a month earlier. After receiving the diagnosis, I immediately called this dealership. I talked with the Sales Manager and then Manager Mike King. I followed up with an email to this dealership which included the full diagnosis from my local Jaguar dealership. I even took it a step further and started talking to others within the automotive industry. Everyone that I talked with including my local dealership informed me that a newly certified and inspected car should not have had these issues. I made countless calls to Mike King and received limited help. date, I haven’t received a solid response on the root cause or even an offer to reimburse me for the repairs. I honestly now beginning to think that I was taken advantage of because I was a woman. Needless to say, I’m still stuck with a “newly certified car” that may need additional repairs in the future. I rarely write reviews but I felt the need to share my experience in hopes of saving another customer time, money and frustration. Although certain things may be out of the dealerships control (although I don’t think this to be my case) they should value their customers. My word of advice is that the dealership should take pride in their name, reputation, and value their customers which means making things right. As a customer, take my advice and go elsewhere.