Wonderful Experience with Rebecca - medievalmom
I visited Buchanan Kia this weekend and had an awesome experience with Rebecca during my purchase and credit approval for my purchase of the Kia Soul.
Top Reviewed Specialists At This Dealership
Senior Sales and Leasing Representative
very nice car purchasing experience - jy
I must say this is the best car buying experience so far.
The sales person, Carlo and the GM both were very kind and helpful.
They gave me enough information for me to make an informed decision.
And I didn't feel any shady stuff going on unlike my other car buying experiences.
They tried to work with my needs.
And I also like the finance mgr. He was very straight forward and respected my time.
Efficient & knowledgeable - Ken
Bernardino Lim was excellent !
I would recommend . The entire process was very good.. the sales was able to listen to my concerns !
I would ask for my salesperson by name .
Awesome - Kphipps23
Go see Eugene Drayton! He is the man, helped out with everything. Anthony the sales manager was amazing too. Had a coffee waiting for me!
Great Same Service - susan389
The Customer Care Service team at Owings Mills did it again. Same great service I have always received over the past 8 years. My little Soul is as good as new and I was back on the road the same day. Thank you!!
Horrible Dealership and Products they sell - Bluekate
I was rushed into the sale of this car and didn't do my research for the car. I had a major horrible scare with my Kia Niro within the first few weeks of owning with a very strong gasoline and burning smells in the cabin of the car. First I thought that maybe I spilled gas on myself, but no, it was coming out of the vents each time I either ran the AC or heat didn't matter what setting you had it on it was bad. Along with the gas smell there was also a burnt wire/plastic smell which was so bad I was expecting to see smoke or flames coming out of the vents, it never did. Both smells made me completely nauseous and sick each time I had to drive the car I had to put the windows down to feel better.
The Dealership literally blow me off (laughed at me thought I was joking) and said it was part of the break-in process I said no way, they didn't even care about a possible fire the car could have, I've owned enough brand new cars and these smells were not typical break in smells, they didn't find anything wrong with the car as I couldn't deal with the sickening odors anymore as it was only getting worse. I felt so uncomfortable in the car feeling this sick. There were other things among the smells just didn't seem to jive for a brand car it lacked power and had jerky/missing during acceleration. Good bye KIA brand. I ended up trading it in on a 2019 Buick Encore which has been a wonderful vehicle in the past month since my trade of the junky KIA. They also rip me off with warranties I requested not to get but they put them on the contract anyway.
Please don't do the mistake I did with buying from this dealership with this horrible product they sell.
Last week i bought a new car from your showroom. Just... - AntwanMGraham
Last week i bought a new car from your showroom. Just want to say that i am really excited about it. I feel more confident and comfortable when driving it to work, especially driving a far distance. Your services are also great. I like the way you run your business. The experienced staffs gave me lot of useful advice so that i can use and maintenance ny car correctly. The styles, color and prices of your iterms are really impressive. I appreciate your business.
I had been looking for a reasonably price car for the... - Mihaddaway
I had been looking for a reasonably price car for the last three months mostly through the internet. I went into David Wheeler to make an appointment for my wife's Honda Odyessy. While there I bumped into Greg Phillips a salesman I had known for a while. He asked if I was still looking for a vehicle? I was. I told him what I had been looking for was a hardtop/covertible. He advised they had just gotten one in and I should take a look. The vehicle was what I wanted. We test drove the vehicle and went back to the dealership. I advised at the time my wife had to see the vehicle before I would make a committment and we set up a time to come back. In the meantime he had taken my information for the paperwork. I located my wife sooner than the appt. and called Greg to advise we would be right back. He put a tag on the car again so my wife could take a ride. We came back did the paperwork, worked out a couple minor problems and agreed to pick up the vehicle in two hours. When we return Greg had had the car detailed, gassed and ready to go. John Ireland had all the paperwork ready and we were done in about thirty minutes. Both these gentlemen were as helpful and courteous as any could be. I would highly reccomend them to anyone in the area who was about to purchase a vehicle. The next day I had my wife's car serviced and the service in that dept. was also excellent.
Purchased a new Kia Sorento last month from O'Donnell Kia... - MaxSam
Purchased a new Kia Sorento last month from O'Donnell Kia in Catonsville. I liked the environment. The sales lady that assisted me Joy was extremely friendly, personable & informative. Not pushy, which is very important to me! The entire process was less than 1 hr. I did my research beforehand so I knew what I wanted and how much I was looking to pay - they were honest & upfront!! I would recommend everybody to check out O'Donnell Kia if you are looking for a "No Games" buying experience!!
In November 2008, I purchased a new car (2009 Kia Rio5)... - bkilgore
In November 2008, I purchased a new car (2009 Kia Rio5) from Thompson Kia, even purchasing an extended warranty beyong the 5 yr/60k mile Basic Warranty. I was mislead by Thompson Kia about the warranty and I've had nothing but problems with the vehicle. From paint peeling several times (fixed incorrectly by Thompson Kia) to my car jolting when put in reverse to air conditioner problems and strange noises when steering -- all looked at by Thompson Kia in Fallston, MD and even after numerous visits, they could not fix my vehicle.
I even had to get the Better Business Bureau of Maryland as well as Kia involved and on 08/23/11, I had my car towed to Thompson Kia for they promised they would fix my vehicle and after two days of not even looking at it and then telling me my car was not under warranty (the Service Department and General Manager somehow misread my odometer -- I'm not joking), a week later I was told my car was ready. Not only was the major items not fixed, but also new issues appeared. They denied Mediation/Arbitration by the Better Business Bureau to avoid fixing my vehicle. They did everything in their power to not honor both my warranties! This, without a doubt, was the worst mistake of my life! I wish I had never purchased the car!