Excellent Dealer - Love My Niro
The entire staff is wonderful and aims to please there new and returning customers. I was a returning customer and will come back again. I always recommend Buchanan Kia to anyone looking for a new or used car. I Only lowered the Price stars to 4 because I was really hoping for a lower payment, but I got more than what I expected in value with my 2018 New Kia Niro. Tremendous gas mileage over the month I never had to fill it and got roughly 46 MPG and approx. 500 miles in 1 tank full. Just filled it for the first time and it cost me $28 dollars and it was on empty. Small tank, but you cannot beat the Niro Hybrid. I also LOVE the automatic phone charger in the middle console. Just drop it in and it starts charging. Amazing!! Couldn't be happier!
Top Reviewed Specialists At This Dealership
Senior Sales and Leasing Representative
Family Love - Ridlebruce
I can honestly state I was treat like family during my transaction will Bob Bell . The workers were professional, informative and attentive, my questions were answered quickly. I would recommend Bob Bell to anyone needing automotive work.
Certified Nissan Sales
very nice car purchasing experience - jy
I must say this is the best car buying experience so far.
The sales person, Carlo and the GM both were very kind and helpful.
They gave me enough information for me to make an informed decision.
And I didn't feel any shady stuff going on unlike my other car buying experiences.
They tried to work with my needs.
And I also like the finance mgr. He was very straight forward and respected my time.
Great car buyin experience! - vanessa214
Recently my 2013 Kia Soul was totaled while parked in front of my home. So suddenly we were thrown into the car buying market to try to replace a very beloved car. After looking through the websites of the closest Kia dealerships, I found another Kia Soul that I particularly liked, and began an online chat with a sales rep at Koons Kia of Owings Mills. An appointment was made, and the salesman (Gary) was wonderful throughout the whole process. In short order we brought home another Kia Soul that has already more than exceeded my expectations. Definitely the best car buying experience that either my husband or I have ever had! Thank you for putting a smile back on my face!
Vanessa (a very pleased Koons Kia customer!)
No engine for life here - Out of towner
Purchased a car from Nationwide in Aug of 2013. Their engine for life guarantee was a big decision factor. When called to get more info since my extended warranty, Kia warranty wouldn't honor their warranties, nationwide would not honor the engine for life stating that I drove the car knowing it was overheating, which I have proof that was not the case and also stated that my big mistake was taking it to a Toyota dealership even though that was the closest place at the moment when I was traveling through Georgia. If the engine for life guarantee would have been honored I would have had the car shipped back to this dealership. Since then they will not return calls, hung up on me, and the manager stated he looks forward to my complaint and free publicity if I get the news media to do a story about their False advertising .
Even upper management does not call you back. BBB rating of an F.
Liars all around. - elizzabethmarie
I bought a used Honda Element in January. In the first couple days, I had to refill the tires a few times. I live in PA, so when I got it inspected, I had to get new tires. The car smelled strongly of cigarette smoke, and the salesman said it was just him. It was not. I spent months cleaning and airing out my car. He also claimed there was only one key for it, but I could get a new one cut at a Honda dealership for under ten dollars. However, in April I finally went to get a spare made, and it was $168! Now, six months later, they’ve called me to tell me that they found the spare key. The person I spoke two was new and clueless, and now I’ve called a few different times to speak to a sales manager but no one will answer my call or return my messages. I’m disgusted with the way they treat their customers. Do NOT buy a car from Jones!
Last week i bought a new car from your showroom. Just... - AntwanMGraham
Last week i bought a new car from your showroom. Just want to say that i am really excited about it. I feel more confident and comfortable when driving it to work, especially driving a far distance. Your services are also great. I like the way you run your business. The experienced staffs gave me lot of useful advice so that i can use and maintenance ny car correctly. The styles, color and prices of your iterms are really impressive. I appreciate your business.
I had been looking for a reasonably price car for the... - Mihaddaway
I had been looking for a reasonably price car for the last three months mostly through the internet. I went into David Wheeler to make an appointment for my wife's Honda Odyessy. While there I bumped into Greg Phillips a salesman I had known for a while. He asked if I was still looking for a vehicle? I was. I told him what I had been looking for was a hardtop/covertible. He advised they had just gotten one in and I should take a look. The vehicle was what I wanted. We test drove the vehicle and went back to the dealership. I advised at the time my wife had to see the vehicle before I would make a committment and we set up a time to come back. In the meantime he had taken my information for the paperwork. I located my wife sooner than the appt. and called Greg to advise we would be right back. He put a tag on the car again so my wife could take a ride. We came back did the paperwork, worked out a couple minor problems and agreed to pick up the vehicle in two hours. When we return Greg had had the car detailed, gassed and ready to go. John Ireland had all the paperwork ready and we were done in about thirty minutes. Both these gentlemen were as helpful and courteous as any could be. I would highly reccomend them to anyone in the area who was about to purchase a vehicle. The next day I had my wife's car serviced and the service in that dept. was also excellent.
Purchased a new Kia Sorento last month from O'Donnell Kia... - MaxSam
Purchased a new Kia Sorento last month from O'Donnell Kia in Catonsville. I liked the environment. The sales lady that assisted me Joy was extremely friendly, personable & informative. Not pushy, which is very important to me! The entire process was less than 1 hr. I did my research beforehand so I knew what I wanted and how much I was looking to pay - they were honest & upfront!! I would recommend everybody to check out O'Donnell Kia if you are looking for a "No Games" buying experience!!
In November 2008, I purchased a new car (2009 Kia Rio5)... - bkilgore
In November 2008, I purchased a new car (2009 Kia Rio5) from Thompson Kia, even purchasing an extended warranty beyong the 5 yr/60k mile Basic Warranty. I was mislead by Thompson Kia about the warranty and I've had nothing but problems with the vehicle. From paint peeling several times (fixed incorrectly by Thompson Kia) to my car jolting when put in reverse to air conditioner problems and strange noises when steering -- all looked at by Thompson Kia in Fallston, MD and even after numerous visits, they could not fix my vehicle.
I even had to get the Better Business Bureau of Maryland as well as Kia involved and on 08/23/11, I had my car towed to Thompson Kia for they promised they would fix my vehicle and after two days of not even looking at it and then telling me my car was not under warranty (the Service Department and General Manager somehow misread my odometer -- I'm not joking), a week later I was told my car was ready. Not only was the major items not fixed, but also new issues appeared. They denied Mediation/Arbitration by the Better Business Bureau to avoid fixing my vehicle. They did everything in their power to not honor both my warranties! This, without a doubt, was the worst mistake of my life! I wish I had never purchased the car!
Express Service Advisor
Bob Bell Nissan