Great Manager - Jpoirier411
Great manager she did everything she could to make sure we left happy with the amount we would pay overall to the amount we would pay monthly. Great customer service and willing to go above and beyond to figure out what they can do to get us into a vehicle that we want.
Top Reviewed Specialists At This Dealership
Senior Sales and Leasing Representative
Used Car Sales Manager
very nice car purchasing experience - jy
I must say this is the best car buying experience so far.
The sales person, Carlo and the GM both were very kind and helpful.
They gave me enough information for me to make an informed decision.
And I didn't feel any shady stuff going on unlike my other car buying experiences.
They tried to work with my needs.
And I also like the finance mgr. He was very straight forward and respected my time.
They make you feel like you know them - Dave2829
I needed a vehicle very bad and came and seen a Nissan Frontier that I really like and my dailer was excellent on putting me in it
Liars all around. - elizzabethmarie
I bought a used Honda Element in January. In the first couple days, I had to refill the tires a few times. I live in PA, so when I got it inspected, I had to get new tires. The car smelled strongly of cigarette smoke, and the salesman said it was just him. It was not. I spent months cleaning and airing out my car. He also claimed there was only one key for it, but I could get a new one cut at a Honda dealership for under ten dollars. However, in April I finally went to get a spare made, and it was $168! Now, six months later, they’ve called me to tell me that they found the spare key. The person I spoke two was new and clueless, and now I’ve called a few different times to speak to a sales manager but no one will answer my call or return my messages. I’m disgusted with the way they treat their customers. Do NOT buy a car from Jones!
Awesome service - Raerae85
Me and my wife bought our first car together here. We came here cause her friend works in the service department, Ian. She worked with him previously. We came in we knew what we wanted and ended up getting the new 2018 Kia Sportage amazing car easy to drive. Our sales guy Rich was awesome really funny very informative about the features on the car etc. would definitely come back.
EXCELLENT CUSTOMER SERVICE!! - .
My recent visit at Nationwide Kia in Timonium was a success. Eugene Drayton is a great person/salesman. He explained everything in detail and helped me with any questions I had about my purchase.
Anthony Rosario was also very helpful in my recent purchase.
Both of them GREAT CUSTOMER SERVICE!!!!
Last week i bought a new car from your showroom. Just... - AntwanMGraham
Last week i bought a new car from your showroom. Just want to say that i am really excited about it. I feel more confident and comfortable when driving it to work, especially driving a far distance. Your services are also great. I like the way you run your business. The experienced staffs gave me lot of useful advice so that i can use and maintenance ny car correctly. The styles, color and prices of your iterms are really impressive. I appreciate your business.
I had been looking for a reasonably price car for the... - Mihaddaway
I had been looking for a reasonably price car for the last three months mostly through the internet. I went into David Wheeler to make an appointment for my wife's Honda Odyessy. While there I bumped into Greg Phillips a salesman I had known for a while. He asked if I was still looking for a vehicle? I was. I told him what I had been looking for was a hardtop/covertible. He advised they had just gotten one in and I should take a look. The vehicle was what I wanted. We test drove the vehicle and went back to the dealership. I advised at the time my wife had to see the vehicle before I would make a committment and we set up a time to come back. In the meantime he had taken my information for the paperwork. I located my wife sooner than the appt. and called Greg to advise we would be right back. He put a tag on the car again so my wife could take a ride. We came back did the paperwork, worked out a couple minor problems and agreed to pick up the vehicle in two hours. When we return Greg had had the car detailed, gassed and ready to go. John Ireland had all the paperwork ready and we were done in about thirty minutes. Both these gentlemen were as helpful and courteous as any could be. I would highly reccomend them to anyone in the area who was about to purchase a vehicle. The next day I had my wife's car serviced and the service in that dept. was also excellent.
Purchased a new Kia Sorento last month from O'Donnell Kia... - MaxSam
Purchased a new Kia Sorento last month from O'Donnell Kia in Catonsville. I liked the environment. The sales lady that assisted me Joy was extremely friendly, personable & informative. Not pushy, which is very important to me! The entire process was less than 1 hr. I did my research beforehand so I knew what I wanted and how much I was looking to pay - they were honest & upfront!! I would recommend everybody to check out O'Donnell Kia if you are looking for a "No Games" buying experience!!
In November 2008, I purchased a new car (2009 Kia Rio5)... - bkilgore
In November 2008, I purchased a new car (2009 Kia Rio5) from Thompson Kia, even purchasing an extended warranty beyong the 5 yr/60k mile Basic Warranty. I was mislead by Thompson Kia about the warranty and I've had nothing but problems with the vehicle. From paint peeling several times (fixed incorrectly by Thompson Kia) to my car jolting when put in reverse to air conditioner problems and strange noises when steering -- all looked at by Thompson Kia in Fallston, MD and even after numerous visits, they could not fix my vehicle.
I even had to get the Better Business Bureau of Maryland as well as Kia involved and on 08/23/11, I had my car towed to Thompson Kia for they promised they would fix my vehicle and after two days of not even looking at it and then telling me my car was not under warranty (the Service Department and General Manager somehow misread my odometer -- I'm not joking), a week later I was told my car was ready. Not only was the major items not fixed, but also new issues appeared. They denied Mediation/Arbitration by the Better Business Bureau to avoid fixing my vehicle. They did everything in their power to not honor both my warranties! This, without a doubt, was the worst mistake of my life! I wish I had never purchased the car!