Best Place to buy your dream Audi!! - Hetal Patel
My experience at this dealership was good!
Specially with Brad Downing and the General Sales Manager Ryan Leburn. They both were very professional and helpful from beginning to end. Best people to work with!!
The only person we had an issue with was Mike Holtzman. He works in finance and he treated us like he was doing us a favor. He had a anger on his face while we walked into his office. His attitude was unacceptable and I will NOT recommend anyone to go him for any financing paper work when you buy your car. We paid big amount for our car and we didn't deserve to treated like this from this person. Our experience with him was just THE WORST!!!!
NO CUSTOMER SHOULD HAVE TO GO THROUGH LIKE WE DID!!!!
I hope the His Manager or Director reads this review and takes some necessary steps so Mike can change his attitude towards the customers and no one else have to face the circumstances that we did.
Other than him, the whole car experience was good and I do recommend to go to this dealership if you are looking to buy Audi. Ask for Brad Downing or Ryan and they will take good care of you!
Thank you Brad and Ryan for your wonderful Service!!!!
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Audi Brand Specialist
Extremely helpful - C&S
Attention to my issues and timely ness was more than expected. Derek made us feel like we were important to him. We tried a dealership closer to home. They made us feel like we were interrupting them and that our needs were not important to them We will not be returning to that dealership. Thank you Derek for a much ch more inviting and receptive experience
Second time - Gowellmd
Bob Higgins is an excellent sales agent, went back to this dealership because of him as well as the support he received in my purchase. Well done!
Great Experience Start to Finish! I Purchased an Audi Q5. - Nancy L. Brewton
I stopped in one evening because the lease on Mercedes Benz was due in a week. All the sales people were busy so Daniel Haigh, one of the Business Managers, jumped in and helped me out. He listened to my situation, asked some key questions. He turned me over to Peter Nett for a test drive, I came back in and we put a deal together that I couldn't refuse. Peter Nett has gone above and beyond in customer service as I had some unusual circumstances with turning in a Mercedes Benz leased vehicle as well as having specialty plates. He came with me for the turn-in which was extremely helpful. Getting back my original plates was a bit of a challenge, but Peter was willing to go the extra 50 or however many miles it took us to go back and forth to the Registry of Motor Vehicles in Milford to see the process through. Peter was patient, knowledgeable, professional and on top of his game! Every dealership should want a Peter Nett to work for them. On the day I picked up the vehicle he spent about an hour going over the details as many of them were new to me. The nice thing about this dealership is that they have another person who will do a whole second walk-through of the vehicle if need be. This world of Tech can be a bit daunting and varies from one car manufacturer to the next. I LOVE LOVE LOVE the blind side warning lights! There are several other features that are also very streamlined from what I had before. I can't say enough good things about Audi of Natick and would highly recommend them, and especially Peter Nett, to anyone in search of an Audi. I love Daniel Haigh too! Another no-nonsense true professional! Audi of Natick should be proud to have them both working for them. I've had my new car for a week and I'm really enjoying and love it! Lots of neat features! What a ride... it's like driving on air! It handles like a dream...
Best sales team - Mayarose
From the time we entered the dealership to the purchase to picking up the vehicle. We meet with very knowledgeable people. All very friendly and caring.
Audi Sport Specialist
Audi Certified Brand Specialist
Great Experience - Abakerharris
I had an excellent experience thanks to my incredible sales agent, Theresa Young, who went above and beyond to make sure my experience was just that, excellent!
Theresa you’re a Rock Star!
Dynamic Customer Service - Keva Williams
I recently purchased a used Mercedes from Audi. Called service and spoke to Mike; and he said bring it in.
Mike was leaving early introduced me to Bethany , she was fabulous. We received 1st class service.
Keva M Williams
Not Great - pbarbs
Tony sold me a used 2014 Audi A6 in April 2018. He's a nice enough guy but admittedly doesn't care about selling lower-priced used cars (~ $30K) as he doesn't make much $ on them.
As a first time buyer, I was hoping for a price reduction or AT LEAST service included...but ended up paying sticker price and even financed through Audi Financial (ugh, in hindsight I got handled easily).
My experience didn't end there: I noticed a crack in the windshield as I drove home from the dealership and contacted Tony immediately; I expected a full windshield replacement since I was barely off the lot when it appeared, but all they did was fill in the crack, which will remain visible forever.
My experience was by no means was terrible, but I cannot echo the "outstanding" and "excellent" reviews others wrote since I received less than outstanding and excellent; Audi of Shrewsbury maximized their return on my inexperience.
Again, Tony is a nice guy but I'd avoid him if you're looking for a lower-priced used car and definitely stay away from this seasoned salesman if you're a first time buyer.
Pleasant car buying experience. - Rosco
I have nothing but good things to say about my purchase from Audi Norwell. My salesman Chris was great. Very helpful, and zero pressure. Finance team was efficient, and easily the quickest purchasing experience i have experienced. The staff was very friendly, i have never felt more like a guest, than a customer, than i did at Audi Norwell. If you in the market for a new or used car, take a ride and visit them.
Painless - Newcar2016
I was referred to Audi Westwood and salesman Al Naddaff, by a friend/co-worker. It was a great experience, they don't pounce on you like wolves.
Al was very pleasant, not pushy or rude, also very patient, thorough and informative. He wasn't desperate to make a sale, and seemed genuinely concerned about what I wanted.
Cudos to Al Naddaff and Audi Westwood!
I live in Nashua NH and have access to much closer Audi... - mark31
I live in Nashua NH and have access to much closer Audi dealerships...but I choose to drive up to the Lakes Region for much better service and honest repair work. They have already saved me thousands of dollars compared to dishonest quotes I received from other closer Audi Dealers. I highly recommend them and feel it is definately worth the trip.
Audi Cape Cod