A Team Experience - Lincolnloverforlife
If you want a stress free experience from knowledgeable employees stop right here! You will not be sorry you did. After speaking to Alice and Jillian who kept in constant contact with me in regard to my pre-visit questions I drove three hours to see the 2015 MKX (waited patiently/impatiently to know if it sold the night before). Both ladies did a fantastic job With customer service. I’m in sales and understand the value of having someone answer your questions at the time the questions are being asked. The car was as clean as the pictures and drove like a dream! Greg and I spent a lot of time talking about the car during my test drive benefits of ownership in regard to the CPO warranty and when it came time to do the deal both he and Doug made every effort to have a stress free purchase. The whole team treated me great! They even delivered my car to me two days later and three hours away! My suggestion is if you are looking for a certified preowned car, know they did their homework on the car before bringing it to the dealership and putting their name on it! So, if you are thinking you want to look around for something better you may lose out on the car you want!! My car kicks butt and I love it! I will definitely be calling the dealership back when it’s time to buy another Lincoln!!! I am a Lincoln owner for life! Thanks Greg for being an A Team player, from one sales person to another, you ROCK!!!! And thanks Jim for getting me the best rate possible at the payment I wanted!!!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Excellent - drjim4
They gave me a great deal on my trade in and made the experience painless!! The entire team at State Motors was extremely helpful on my new Lincoln Navigator purchase.
Quick Service - Ray S
I am a busy professional with little time to spare. Irwin let me schedule a time to have my oil changed and tires rotated that fit into my schedule. They had me in and out and let me wait in a comfortable lounge with free coffee. Can't complain about that! Awesome service and friendly staff.
Car Buying Made Easy - Erika-Leigh Pereira
I went in to look at used cars and they had a lot of options to choose from. Everyone was helpful and I found the perfect car! The overall experience was pleasant and I would highly recommend them.
Do not lease a Ford from Best Ford! - Bestfordsucks
I leased my vehicle for 36 months. 28 months into the lease, I decided to trade my Ford in at and have the dealer purchase the vehicle. Ford motor credit gave me my pay off. Best Ford added $1,500 to my buy out because I was purchasing from a competitor. When I spoke to Darryl the sales manager he indicated this is a normal practice at Best Ford. I will never lease a Ford or purchase from Best Ford. They are more concerned about making a quick buck on the back end rather than earning a customer for life.
Best Sales Experience Ever!! - emtfd27
After searching for weeks for the perfect car and having 3 bought out from underneath us, we finally found the one. Sent in for the PFord price, Mike emailed me back in a matter of minutes. He advised the lowest price they will offer / take for the vehicle. After researching the current offers and financing available; I found out that I qualify for a $500 First Responder cash bonus. I advised Mike and it was easily worked into the financing. Over a matter of a few emails, we had the price, down payment and financing terms set. We arrived later that day to test drive the vehicle, which we absolutely fell in LOVE with. We signed the paper work and set up the delivery date. We test drove and signed the paperwork all within an hour. This was by far the easiest vehicle purchasing experience I've ever had. I'll be sure to email Mike the next time we're looking into purchasing another vehicle, and will be sure to send my friends and family here as well!
Just A Great Experience - MikeBren
Went in to Sentry, to look at a few cars, and left 2 hours later with a loaded 2015 Lincoln MKC. Amel was our salesperson and was nice from the moment he introduced himself. Very happy that I went to Sentry and would recommend to anyone the same.Thanks Amel !!!!!!!!!
Experience from xxxx. DONT GO EVER! - nancie7870
First, the sales Manager Tim tried to quote me a price that was listed several thousand dollars than what cars.com Guru, Kelly blue book and other sites had its worth. He finally came down about 3-4 weeks later when he couldn’t sell the car and went to true car with a lower price but still higher than what is expected for this car. The next day I gave them a check to pay off my car loan at my bank. It took them from Thursday night to Wednesday morning for this to be paid despite me handing them a cashier’s check. Meanwhile I was still accruing interest and paying 2 car loans at the same time.
Then when I received the car it did not have manual, which was listed on the check off list of items that came with the car. I was asked to come back at a later date to pick up the manual. I was also told at the time of delivery that the second set of keys I was promised would have to be reordered, as they did not work. I was asked to come back to have them paired with my car. I came back a few days later and spent more than an hour waiting for the keys to be delivered but there was a failure with the Internet connection. I had to speak with the general manager who asked me to come back at a later date for the keys. I was given the wrong manual for the car at that time and Tim the sales manager said its not a big deal we gave you a hybrid manual when I didn’t but a hybrid. He gave me a really hard time and the general manager Rob said he would get me the correct manual. I noted at the time that the car mats were frayed and asked for new mats since it stated on my inspection checklist that they passed inspection. Tim the Sales manager said well you bought a used car and refused to replace them. Rob the general manager said he would replace them for me. I also noted that the chrome pillars on the drivers side door had been damaged from someone trying to break into the car they had a bit of rust on them, this passed inspection??? The service manager Jim Kelly said it's not that bad. I asked for them to be replaced. Rob the general manager at first didn't want to replace them but later agreed he would. I spoke with Jim Kelly the service manager and he said they could not be gotten that they were a special item. I went on the Internet and in 2 minutes found them for 45.00 I called Jim back and he said oh I was going to call you, Ya right. I told them I found them and he said he was going to get another set from another company for 100.00 Really?
I had to go back to this dealership several times to get everything fixed. When I picked up the car after 5 weeks the pillars that they put on were scratched. I was told whenever you come back for service we could change it. Also the mats they gave me were wrong, they were rubber and not the cloth ones that came with the car. I spoke with Rob again and he said he would order them and get the new pillar without a scratch and that they would be in in about 2 days and said that Jim Kelly would call me. Well that day came and no one called and Jim said he knew nothing about it. It took me another week to finally get the mats and chrome pillar issue resolved. BTW Rob and Jim wanted me to give back the rubber mats despite me using them in the interim. I said, really? For all the hassle you put me through. I kept them after Rob agreed I could.
Finally Barry the sales guy and Tim the manager told me that if I did service at their dealership I could get a loaner. They were proud to have a fleet of about 38 loaners . After I bought the car they said no loaner only for big repairs and they only have about 8 loaners.
Eric Johannssen and Patrick were nice in service department. Tim was horrible as a sales manager and forget about Jim Kelly. He does not care about customer service or customers and does not follow through on anything. He should be fired! Everything got fixed after 7 weeks of xxxx. I recommend you stay away from this place especially for service and their prices are above average for selling.
outstanding staff - moncha1940
I have been a customer of Champion Lincoln Mazda since 1987. just an outstanding group of people starting with Tim and Linda aa well as Mr Horgan. It does not stop in sales as the service department has always been there when they are needed. Butch and his staff are very knowledgeable.