Great Customet Service - Satisfiedcustomer
The service department, specifically Mark, goes beyond the minimum for their customers. They complete the work within the timeframe and do not “nickel and dime you” to death.
Great experience!! - tmadlener
I had bought my second car from Tom Trulis. Tom is very knowledgeable and professional. He went over all the details of the transaction. I would highly recommend using him!
Great Experience !! - BigErn196
Sebastian was very patient and friendly to deal with. He got my parents a great deal on a 2017 RDX and took the time to go over every detail of the vehicle !
If you’re looking for a great deal on an Acura, do yourself a favor and give Sebastian at Muller’s Woodfield Acura a call !!
Follow up - garymz
Fast friendly and professional. Fixed the problem with no hassle and minimal cost. Loaner car was great. Fast and efficient service with a smile. Highly recommended.
Paul Stewart Recommendation - A Winn win
My wife Donna and I were blessed to have the professional and polite car buying experience at McGrath Lexus in Westmont especially with our salesman Mr. Paul Stewart. Paul took time giving us a A+ service and detail to many of the desires we had. His persistence in helping us find the exact color my wife wanted gave us confidence we went to the right place. He gave us a great deal and went above and beyond to ensure we were satisfied. When we discovered a small problem with the exterior of the vehicle upon the final inspection, he personally took the vehicle to the shop for it to be repaired to our satisfaction. McGrath is blessed to have him as part of their team of professionals who give exceptional service and attention to detail.
Acura ILX w/ Rashad - acurailx2017
We had a very pleasant experience buying our new Acura with Rashad. We spoke via email before the appointment so we can communicate our criteria, and by the time we came in we had it narrowed down enough that we could move through the process pretty quickly. For Rashad’s part, he was very professional, knowledgeable, and pleasant. Our only issue with the overall experience was the wait time for seeing the finance guy was 2 hours on a Monday night. Despite this one issue, we would highly recommend McGrath and especially Rashad for those who are considering Acura.
Great Service and met my time requirements - Silverquilter
I was able to bring my car in when I wanted to and it was taken care of immediately. The service personnel were very helpful and knowledgeable.
Top Reviewed Specialists At This Dealership
Top Shelf - Risla
I was reluctant to buy an ACURA since I was dead set on a mazda CX-5 pre-owed, however my significant other wanted to test to drive an ACURA RDX. Wow,what can I say that is an amazing ride, pure class. But I still wanted pre-owed. We came to Mcgrath after reviewing their inventory on line. . Unfortunately, the one we saw on-line was already sold. But the sales person Peggy presented us with a better car at the same price. No pressure what so ever through out the deal ,which I liked. Other dealers that we went to had pressured us to purchase a car and I generally just walk out and say thanks. I did not have this experience at Mcgrath. Peggy was patient and answered all our questions. What can I say it is a pure class dealership. Many cool perks no other dealership provides.
GENERAL SALES MANAGER
My experience was pleasant. Staff is knowledgable of product - Diva Dee
My salesperson was Bob Westcott. He was very helpful and did a great job getting me the car I wanted. I have some credit issues but he worked hard to find programs and finance companies that were willing to work with me.
Mr Westcott was punctual and I was not there for hours waiting to buy my car. The wait time I did have was made comfortable by my salesman. He took me out to show me how to work everything in my car and set there and went the extra mile of asking me my favorites and setting them for me. He went out of his way to make sure I pulled off totally comfortable with my purchase. He also followed up with me the next day to make sure everything was okay and to thank me again for purchasing.
My finance person was Mr Shotie and he was quick and made all the paper signing as efficient as painless as possible.
I walked in and out in record time as a very satisfied customer
Sales person's are not professional - Shinto
I am an existing customer purchased vehicle from Libertyville, I had two bad experience recently with sales person
1. (08/30/2017)I tried to get help from dealer on my MDX buyout after the lease expiration date, the treatment was very bad and they tried to get extra money from me on that process. I came back home and work directly with Honda Financing and completed the process without any help from Libertyville dealer.
2. (10/7/2017)I tried to refer my friend for his new MDX purchase, from the dealer. took the appointment by calling one of the sales person (Denisse Davalos), but reaching there at the location one another sales person came and started to talking un related sales deals we talked over the phone (asked for sales person talked over the phone and other sales person and manager told he is out - customer cheating).
It was ok... but we started talking about the sales, the rep step out from desk several times and make us waited 15-20 min each time.... the same continues for 3 -4 time we walked out the store telling we are not satisfied with the customer care. ...
Similar things happened few 3 year before at that time customer service rep was James Won, I though by years this dealership would have improved the customer treating behavior.... But nothing changed on the dealership just trying to treat customer says manager not here ... but actually all staff including managers are in the builder.
I will not go there for any future service and will not recommend anyone to this dealership for new or leasing..... we have lot of other choice for ACURA vehicle around Chicago ... if possible try to avoid this location.
But one good things to mention - Service area people are treating the customer very well based on my previous experience, my comments only applicable for sales and lease buyout process.
Great,great,great - Peggys1950
I can't say enough great things about this dealership and everyone that works there. Love them they treated me like family and made my visit pleasurable
Sales & Leasing Consultant
Arlington Acura in Palatine