Excellent Service and Repairs - Audi Owner DK
Thank you for the continued excellent service and repairs. Always friendly greeting and follow up. Respectable loaner cars. Thank you for finding parts on long back order.
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Friendly staff - Euns31
I Really enjoyed my experience buying a car. Test drive was great. Channing was courteous and professionally fair. Would recommend to others based in my experience
New car purchase - 7eomrn
Sheryl and Peter were a pleasure to work with. This is my third Audi from this dealership and I am thrilled with it.
Thank you again, Julie
Great customer service - Apluss69
I set out to find a great deal on a Audi Q7 , And went to the dealership on the most busy day of the week, through all the crazy of the day this very young salesman come to me ask me if needed help. I said yes, And he went over and beyond for me and my family to make sure I got the car I wanted at the price I wanted, Snd stayed with us through the whole process and I’m happy to say that clay Vesser along with the sales team did a great job and sold me as a lifetime Audi owner.
Great Customer Service - Anonymous
From the moment we stepped into the dealership, it was all about giving us the best possible customer service. It was not about just selling cars, but what could Stuart do to meet our needs and expectations. No question or request was too small. Stuart was very patient and focused on making the car buying experience as painless as possible. He was so good, we bought two Certified Preowned Audis!
Good old fashion customer service - Sts1pena
Recently I started having issues with my 2011 A4 Quattro Sedan on the way in to work... thankfully, it didn't leave me stranded on the freeway on the way in that day. I had the vehicle towed to the dealership and a few short hours later, I received a call with some not so great news. "It's the timing chain... initial estimate $7k to repair" As anyone can imagine, you don't expect these sort of surprises with high performance automobiles; strictly speaking about the failure. I called around to some local auto mechanic shops and they started tell me the stories about these sort of issues with the time chains on Audi's... and the tailspin of horrible thoughts just poured through my head. One of the shops suggested I call Audi customer service and ask about any current or previous class action law suites against Audi for this very failure. Customer service did what they do... provided a case number for my inquire and politely reminded me that, "no parts last forever", when I mentioned the chain should not have failed... understandably, with the old timing belts, but not a chain. They also then suggested I deal directly with the dealer as they were ready to do so... I could see it then, more bad news coming. I had explained to customer service that I've been a loyal Audi owner, having all the recommended service done in a timely manner... no reason for the timing chain to have failed. I contacted the dealer and spoke with the service manager (normally don't like to put people's name out, but I will for a very good reason and you'll see it when i'm done with the review). Dan Graebner, Service Manager... I spoke with Dan, expressed most of what I've written to this point and was emphatic about having all "recommended" services performed on the car to this point of my ownership. By the way, I had asked what the dealer would give me for the car in it's current condition... $2k; worth about $11k in driving condition. Dan asked if I could provide evidence of the services as they where not complete in Audi's system (why not... isn't it all about data these days). So, I went forth and started to track down previous documentation from other dealers who had serviced the car. Right of the bat, first dealer... don't have any information on servicing the car. They had been bought out and the database was lost... what??? They had my name in the system as being a customer there, but no service data; go figure. But they were nice enough to mention CarFax and their reporting system... best $34.00 I've ever spent. It had all my services in there and all that had been done to the car to this point. When I spoke with Dan next, he had already done the same on this end... he had a CarFax report as well... there were some questions that we went back and forth through and Dan then told me he would discuss with his team and corporate as he felt the chain should not have failed in this manner, given the service upkeep of the car. I appreciated Dan's diligence in this process as he kept me updated and informed on a regular basis. My car had been in the shop for a week and a half when Dan got involved. At the end of the 2nd week Dan called me and said that the team has discussed the issue, mentioned the loyalty on my behalf and upkeep on the car... and that the dealer was going to cover the cost of the repairs. :-) We've all heard the stories of poor customer service or lack there of, and or "customer service just isn't what it used to be". In this case... one person made a difference... Dan Graebner! I was so happy when he called and gave me the news... as if I'd known Dan all my life... calling him "Dan the Man"!!! Took a week to get parts in and make the repairs... at the end of the 3rd week, Dan called and let me know the car was ready. I went to the dealership and I knew for certain, I wanted to meet Dan and shake his hand... nothing special... just a good old fashion shake of the hand - expressing a wealth of gratitude. When I met Dan that day... I shook his hand, feeling a bit shocked up and truthfully, almost shedding a tear. I was glad to have met the person who exemplifies true customer service... going the extra mile and advocating on the customer's behalf... I can honestly say that I've never taken the time to write a review in the past, and actually mentioned to Dan that I would... referencing that people normally only have bad things to say when they want to share their experiences. This experience shows to me that good people exists that want to do the right thing and certainly do so by putting the customer first.
Blacklisted - Jkr1293
Gave a bad review one time for shady service practices. Went in to trade my car in and they tried to underpay me for my trade in and over charge for the car I was looking at. No negotiation or anything. Didn’t attempt to sell the car so I went to another VW dealer in Chicago and got the same car for 3k less and got almost 2k more for my trade in. Don’t waste your time or energy. They lost 2 sales by their actions.
Good so far - Emma-Audi
We are a loyal Lexus family (currently own 3 of their top models, 5 overall), but I decided to venture into an Audi A8.
Kevin (my Service Advisor) has been nothing but phenomenal in keeping me informed of progress, and makes no decision without checking with me. Note that I did not even purchase the vehicle from their dealership.
Understandably, Audi is an expensive make to own and operate, but I have had very good experience through Kevin handling my vehicle.
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