Service person helpful - selljd
The visit was fine up to checking out. I was informed (for the first time) that the Preferred Customer program had been discontinued. So the $1200.00+ that I paid in November was void. The GM Rewards looks like it is only good for On Star customers. The Preferred program was a definite incentive for me to use the dealership for service.
Top Reviewed Specialists At This Dealership
New & Used Sales
Best car experience - tplman
I search online for a 2016 GMC Acadia, found one at Marquardt. Walking to the front door were greeted by Fabian Fraire. He showed us 2 GMC's . Fabian knew his vehicles & there features. It was a pleasure to deal with Fabian & Frank, professional, straight forward & no pressure! Great buying experience!
Sales and Finance
Encore - Deblouis
Joe Volturo thank you, you were great. Got me in and out, if I had questions, you didn’t get stumped, you knew your stuff. And to Jim Allegretti and Mike Lorenzo, thank you guys.
New Car - Johnsog5682
Elijah Ali worked hard to get this sales. Great job working with to this sale. I will recommend Elijah to my son for his next purchase.
Great buying experience - Love my new car!!
Trading in and purchasing a vehicle was very stress free. I loved working with Roger in sales as he was very knowledgeable and professional in the whole process. Thanks, Roger for all your help and follow-up. Tyler was very good and efficient in the finance process.
Sales & Leasing Consultant
Excellent service! - PMF
I had oil leaking from my engine and brought my car to Ettelson for service. My car was out of warranty but working with Randy Cronin and Peter Engel they were able to get help paying for the repair from Cadillac. I am grateful for their help and will continue to bring my car to Ettelson for service. I would recommend Ettelson to anyone that needs service for their car.
General Sales Manager
Sales & Leasing
Used vehicles purchase - Charlie
Dropped of my vehicle for service and a particular suv caught my attention very friendly sales people with a no pressure approach highly recommend saures and there staff i woiluld buy another vehicle in the near future from them again
Sales and Leasing
Patient and Understanding! - CARGU90
Tom Riggio was a great sales consultant! He was patient, understanding, and a straight shooter. He answered all my questions thoroughly and anything I was unsure about or felt was an issue he addressed it and made sure I was satisfied and confident with the outcome. There was some issues with the final contract with some of the numbers not adding up correctly and my address was incorrect. This was fixed very quick and on the spot. Overall my experience was great! Thank you for the excellent service Tom!
Great Dealership! - Cholman
Buick Sullivan is a awesome dealership, they are great and very professional. They are willing to go above and beyond to give exceptional customer service. Thank you for taking the time to help me find my new SUV. I would recommend this dealership to anyone that is currently in the market for a vehicle!
Top notch service. - Carol O'Dell
Once again, had work done on my older GMC and was treated like a queen. Love the service from the time I made the online appointment, to dropping off the car, to the many courteous calls. Then picking up the car...the entire experience was excellent.
Thank all of you who did their part to make my experience an awesome one.
Great Experience - A. Kaye
Lombardi Chevy is a local dealership and when I was looking for a used car, I knew right where to go. I had a number in mind and knew what I could afford monthly and I ended up purchasing a 2007 Buick lacrosse and my payment ended up being lower than I had anticipated. By the time I got to the dealership all my paperwork was done and ready to go and all I had to do was sign and drive. It was simple, easy and hassle-free thanks to my salesman Jim. I have since come back for service on my vehicle and am very pleased with Ed the service manager who actually puts forth the effort to address every question or concern. I will only come to Lombardi Chevy. I support small business' and my community.
Great Prices, People and Product. - jennyb73
We have been customers of Paul Sur for over 30 years. Would not go elsewhere. We bought one car from Team Chevy a couple of years ago...never again....
Go to Paul Sur they are by far the best!!
satisfied happy customer - acf1971
I began my search in August, worked with another company for the past few trucks. it was a struggle to get them to send me an email, and didn't work on getting my business. I walked in just to inquire on pricing, and Tom took care of me on two trade - ins with an offer that was very fair. I am pleased with the service, the communication and the hard work, and follow up with Reichert in Woodstock.
Easy going ,well given information about the different vehic - Sierra.hector
My experience with the store and vendor bil was satisfactory.the theat me and my family nice.Bil went all out regarding any question or request that we tell him
Exceptional - 17jbrown
Very professional experience. My second lease through Jesse. I recommend family and friends to him and Arnie Bauer alike. He and Alyssa worked hard to make my deal happen.
Great experience - Steve
My wife and I had a great experience leasing our 2018 Hyundai Tucson from Rogers. Our salesperson Christopher Bradley was great to work with and really knows his stuff. Christopher explained all of the vehicles features during the test drive and helped with a follow up service appointment. Christopher made himself available (and still does) throughout our leasing process.
Sales manager Brian Benavides also did a great job answering my many questions when I initially contacted the dealership via email. Brian continued to offer expert help and guidance during the leasing process.
Sent wrong part will not sent right part - 778811scm
They sent me the wrong part in the mail. I returned the part and they told me I sent them the wrong part back.. I sent them the part they sent me and I had to pay to send it back. They will not send me the right part in out $60 and shipping no big deal just don't buy from these jokers.
Watch out for shady salesman - Coluzzi2121
Our experience started out bad and got a little better. John our salesman seemed kinda shady he kept trying to push us into the SUV he wanted us in not the one we want. Finally after finding the suv we wanted ue pretty much liked to me about the price by about $3000. The 2 finance gentleman we worked with were very friendly they made the visit a little more pleasurable. When we got to the nu.bers we liked we did buy. This place doesn't even give you a tank of gas when you purchase a car from them that's total bull crap they are very cheap we ended up getting a quarter tank of gas I have worked as a salesman at 2 other dealerships and they have always walked and fully gased the car for the customer not here will never buy from them again
Best car purchase experience - Brian
We had a very good car purchase experience with uncomplicated and straight-forward business and very friendly and professional sales specialist. Service has also been excellent.
My visit was awesome very nice people - Antonio Maiden
If u need help getting a car D'Arcy Buick Gmc is the place you want to go. Beautiful place, nice people and great prices. My credit is 0 and they were still able to help me with only 800 down. I really recommend you go there if you need help getting a nice car or truck at an affordable price they will work with you. I walked away with a suv the same day go there it's the best thing you could ever do
Service - Tom
Quick reliable service work done on your vehicle when you need it done. Also very informative when you have recall issues or any kind of factory issues needing to be addressed
Rewarding sales experience - old guy
Salesman was easy to work with, answered all my questions. Based on my searching, the price was fair, no haggling necessary. Ditto with my trade in. Paperwork done in a jiffy. I will return when I next need a car.
poor customer service - jojo
Monte has poor customer service skill and a bad attitude problem. I regret getting my car from that place. I will not recommend anyone there based on him alone. Refelction on management
Slow and disorganized disaster - ds831
I've come into this dealership 4 times to have a flat tire repaired. The service team lied about patching the tire, which I discovered while I was out of town. I had to visit another certified dealership while out of town to have the tire "repaired" for the 4th time. I've wasted so much time on a repair that should've been so simple. Completely ridiculous and unacceptable. I will not be back.
Great Experience Overall - cavemanx2
Great experience with the service department. They are always helpful and very knowledgeable. Would definitely use again and be back to buy my next vehicle
Defective - Nicholas
Worst dealership ever! Don’t buy a vehicle from here. My 18 yr old son purchased a used vehicle 5 mths ago and the engine blew. Come to find out after the fact the car had a junk yard engine. We were not informed of this at time of purchase. And were also questioning how they can quote mileage if the original engine was not in there. When calling the dealership to discuss with, used mgr Brian Donchez we were told to get a lawyer and rudely hung up on Shame on them. They had to know the car was a defect. They didn’t even take the time to discuss. And now my son is making payments on a unusable car!!! Great service. I hope you sleep good at night
Never known such a friendly Dealership' - Butch 70
My wife and I were thinking about a bigger car. I have heard of a dealer, just 6 mi. away.that a lot of my friends have bought from. We met a salesman named Roy. He didn't seem like your ordinary salesman, so Friendly and no pressuure. We talked for awhile about what we were looking for. He showed us the exact car loaded. We drove it, in different situations. Next he showed us two more, all with different options. We were just looking today. One of them was what we wanted. I have bought over 25 vehicles in my 70yearsold. I had done my home work and knew what was a GOOD DEAL. He had been vary vary friendly. He came with an offer in the ball park.I have never bought a car when I had to. We talked and I gave a counter offer. He asked if there was anything else he could help me with. I said a hitch and a second door opener for may wife Linda. He said he would We talked some more, and instead of running back and forth asked if we wanted to talk to the owner. I have been with 2 salesmen at i time before. Martin introduced himself and still No pressure. He offered more to the deal. Still SO FRIENDLY. we talked as if we were FAMILY. Hours have passed and I was enjoying the dealing. I said I never bought a black vehicle because the show the dirt. Martin said he would give me free car wash for the rest of the yr..I knew that our last money offer was the best deal.I think we will be seeing a lot more of these two. Elmer and Linda Schutt
Issues as soon as car was bought! - Helen
We went with our son to buy a fuel efficient vehicle. Bought a 2016 Sentra. Salesman and finance men were good. As soon as we left we noticed the car start to overheat. My son took the car to the services department and when we went to pick it up we were told nothing was wrong. Well on his way to work this week and stuck in traffic the car began to overheat again. Luckily he was able to get to a gas station. Checked fluids and all was good. Taking it to a Nissan dealership now. Luckily we purchased a warranty but don’t think we should have to pay the deductible on a car that was sold to us with problems. Will NOT be buying another car there again.
Update: Took car to Nissan dealership. Needed a new fan. Why couldn’t Kennedy figure this out??? Should never sold us a car that overheated on the way home from the dealership!!!!
Deplorable Treatment Of Established Customers - Angry Customer
I purchased a vehicle from the dealership. It was a 2005 Dodge Caravan. Unfortunately, It was not without problems. I was told that someone at the dealership took a check that I had written when she left. I had to put a stop payment on it and when I came back to make the final payment on my car, it was agreed that I could pay the final amount less the stop payment check fee. Interestingly enough, I received call about a balance due for that amount for at least a week after the sale was finalized. This should not have happened. Even so, I was still pleased with my vehicle so I decided to keep an option open for another car purchase.
I came on November 23, 2016 to look at a 2003 Mitsubishi Lancer. After being given assurances that it was still in inventory, when I got there, the sales people claimed that it could not be located – which should have told me something. Even so, I was shown and drove a 2002 Mitsubishi Lancer instead. I admit that it was a nice vehicle and I was interested in purchasing it. However, the salesman Walter was new and he said that he “needed to get one of the more experienced sales people involved.”
An African American man came over – I believe that his name was Kevin. I had dealings with him with the previous vehicle. However, what happened next was absolutely ridiculous. Please keep in mind that I intended to be a repeat customer. However, he “took a look” at my vehicle and told me that it was only worth somewhere around $500.00. he started to talk down to me because I told him that my wife wanted to look at the car that I intended to purchase first. He stated all of the work that would have to go into taking in my vehicle as a trade in, and could be worth more to his “friend” at another dealership,” but they would want my car right away.
I was SHOCKED! I told him that I could not commit to a purchase without my wife looking at the car and that I wanted to know how much my trade in was
worth – telling him multiple times that I never had a car before that I owned free and clear for a trade in value. He was further condescending by asking me repeatedly how much I thought it was worth. When I told him that I had no idea and he realized that HE was not going to make a sale – even though Walter was the assigned salesman – he just got up and walked away to another customer. Quite frankly, I am disgusted with this whole situation.
Extra effort should have been put forth because I am an established customer.
There is no way that my car is only worth $500.00 because I was intent on trading in a newer car against the older one that they wanted to sell to me.
The 2003 Lancer that I originally wanted is still listed in your inventory and a price difference should have been considered on my behalf because the 2002 car was not the one that I wanted.
And finally, they have shown me just how you treat established customers. Therefore, I WILL NEVER PURCHASE ANOTHER VEHICLE FROM THEM AGAIN
DO NOT trust the night crew at this location - Joyful2018
Let me first say our experience with our Saleman and the daytime service department crew has always been pleasant. We have purchased THREE cars from this dealership and for the most part have been very happy.
Unfortunately , the night crew at within the Service Department steals the thunder of what I do believe is a great dealership. Every time we have had to bring our car in during the night shift we have experienced a problem and were treated HORRIBLY!
The night manager is anything but professional, they never call that evening with an update, they never finish their paperwork so when you call in the next day the girl/woman has to go looking for the paperwork and call you back with an update.
There is so much I want to share, but I will leave you with this...DO NOT TAKE YOUR CAR THERE AFTER 3:00PM! Again, we have NEVER had issues with the day time crew and the work they have done. The Night Crew and the Night Manager are not professional AT ALL!
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