Fair and courteous - Satisfied in Beach Park
Found what I was looking for in a used car at Sullivan. Nice car at a great price and received a fair deal on my trade-in. Chris Lahey was a very courteous and accommodating salesman who made sure we were satisfied with the experience. I would definitely recommend this dealership for anyone interested in used or new cars.
Top Reviewed Specialists At This Dealership
General Sales Manager
Certified Sales Consultant
Professional & Caring - Buyer2
Frank was caring throughout our purchase process. He is professional and personable, which made the process easy for us. Frank made the experience very pleasurable.
The Best Experience - TonyWes
Best car buying experience ever. Fred Squillo, Nick Oeser, Anthony Briggs and Kurt Spuhler are the absolute best. I was treated like a king, they went over every detail with me and made me feel like a valued customer. This was my first Gjovik experience and won’t be my last. They are a first class organization. If you need a vehicle. Get out to Sandwich and see these guys!!!!
Sales and Leasing Consultant
New & Used Sales
Stress free car shopping - Ntschannen
Dealership was friendly and extremely helpful. They have a huge inventory so you are most likely to find the vechicle you desire. Salesman was easy to work with and was knowledgeable about the vechicle we were interested in. Manager helped us out tremendously with our trade in appraisals and then offering us a deal. We could tell how everyone worked as a team and wanting to satisfy the customer.
Pleasurable experience! A+ - Boxmaker1
I had the opportunity to work with Jesse on getting a used car. While we got off to a bit of a shaky start initially, upon my return visit these issues were resolved and I couldn’t be happier! It was a pleasure working with everyone at Arnie Bauer! Thank you Jesse and staff.
Sales & Leasing Consultant
Good service - Amy6490
Dealership was clean and eager for business. Unfortunately my visit lasted longer than expected. Nothing due to the compentencies of anyone at the store. It was a Saturday and they were backed up. My sales manager Mark was extremely empathetic to our wait. He was very attentive and worked very hard to get me into the payment and vehicle i wanted.
Amazing from beggining to end - ddgalindo789
Not only did we find exactly what we wanted at an affordable price. They kept us informed the entire process so we were never confused on how anything would work. They were incredibly nice and extremely thorough. Continuously asked us if we needed anything to drink or eat
Straight to the point and pleasant purchase experience - LYU
Tom was working so hard on finding the right vehicle for the right price for me, he went above and beyond in getting the job done!
Got me into an Envision!!!! - GM Man Matt!!!
The team at Courtesy Buick GMC worked hard to get me into an Envision at a price point that was manageable for me. My salesman Cliff Spilky greeted me right away and was very enthusiastic on showing me an Envision. As a current GM employee, at another franchise, Phil Grant and Mark Oliver made to sure to give me the incentives I deserved. I appreciate that they treated me like a GM family member at the dealership, both parties had fun haggling. Phil Grant and the porter Javiar went above and beyond to make sure that my Envision was cleaned up nicely. If a Cadillac is not in your budget definitely check out Buick/GMC and you will be impressed with the quality you get for the $$$$$.
New Car Sales Manager
Relaxing experience - Csmola
Have had a great couple of visits with Kelsey at libertyville Mazda. My daughter and I have been looking around and this dealership has been over accommodating with both of us. Mazda makes a great product. Look forward to our return.
Product and Technology Specialist
Great experience in purchasing my GMC truck at Sauer's GMC - Tim
Very good experience in purchasing my 2006 GMC Sierra on 5/25/18 from Sauer's GMC. Tim, the salesman along with the business manager, who wrote up the purchase did a good job. Also very nice of dealership and service manager to lend me a towing hitch for my truck, since could not remove old insert on my traded truck. Was in a real bind otherwise because of scheduled camping trip for the Memorial Day weekend.
Sales and Leasing
awesome listening skills - Michelle Chavers
Tom and Jesus were great listeners and took great care I everything I needed. I couldn't be happier with the service and commitment to customer satisfaction they they provided.
Great Service - snowqueen
Very helpful at taking care of my questions and promptly diagnosing my vehicle. Thrilled with my experience. Everyone was so friendly, even the other customers in the lounge.
Top notch service. - Carol O'Dell
Once again, had work done on my older GMC and was treated like a queen. Love the service from the time I made the online appointment, to dropping off the car, to the many courteous calls. Then picking up the car...the entire experience was excellent.
Thank all of you who did their part to make my experience an awesome one.
Great Experience - A. Kaye
Lombardi Chevy is a local dealership and when I was looking for a used car, I knew right where to go. I had a number in mind and knew what I could afford monthly and I ended up purchasing a 2007 Buick lacrosse and my payment ended up being lower than I had anticipated. By the time I got to the dealership all my paperwork was done and ready to go and all I had to do was sign and drive. It was simple, easy and hassle-free thanks to my salesman Jim. I have since come back for service on my vehicle and am very pleased with Ed the service manager who actually puts forth the effort to address every question or concern. I will only come to Lombardi Chevy. I support small business' and my community.
Great buying experience - Malibu2015
Had a great buying experience on my new (used) 2015 Malibu. Low key sales, good trade-in amount, and Tom Ostrow went through all information on new car. So much different from previous experiences.
Great deals - Kateygrace15
I had an appointment with a senior salesman and was emailed to confirm this appointment but when I showed up no one knew why I was there and I felt extremely embarrassed because it was a big deal that I was buying my first car on my own. I was sent to Sydney and she made my sales experience great. she was very kind and helpful. The deal offered on my car was great and when I was talked to by Ken for finance and he made sure I knew exactly what I was signing for and how it affected my car which was very important to me. Great dealership just not so great communication between employees.
Great Prices, People and Product. - jennyb73
We have been customers of Paul Sur for over 30 years. Would not go elsewhere. We bought one car from Team Chevy a couple of years ago...never again....
Go to Paul Sur they are by far the best!!
Kind people with great deals - Connie'sCarrots
Immediately I was met with a friendly atmosphere, and everything Tom and the others I had interacted with were all very nice and the prices that they offered were amazing.
Great JOB Haggerty - jkonopko
My husband and I came in to look at and test drive a new GMC. Not only did we test drive vehicles, we purchased the GMC Acadia. Our Salesman Sam was very knowledgeable and completely honest with us. John the Finance Manager was able to complete the Deal with us! We are now the third family member with a GMC Acadia. Job well DONE Mike Haggerty to you and your staff. We look forward to keeping the new relationship with your dealership. Thanks Again, John & Janet Konopko
Great Car Buying Experience - Sharona
It's been 15 years since I last bought a vehicle. I was dreading a very stressful experience. Fortunately, I was pleasantly surprised by Walter's and Lorena's patience in helping me get the vehicle I wanted at a price I could afford. I never felt pressured to go outside my price range or to get a vehicle I didn't want. They made the car buying experience very pleasant. I hope they're around when I'm ready to buy my next vehicle!
Very Helpful - Patrick V
I worked with Kevin B. over the phone after seeing a nice truck online and reading the reviews on here about the dealership. Kevin was awesome and straight forward. He even went out and test drove the truck to left me know how it handled as it had a six inch lift on it. He did research on the lift as well. Overall, he was awesome to work with. However, we ended up not making the two hour drive as my wife didn't want a truck that big but I will be looking into what Dralle as to offer on my next purchase.
Thanks for your time Kevin B.
Service - Tom
Quick reliable service work done on your vehicle when you need it done. Also very informative when you have recall issues or any kind of factory issues needing to be addressed
Disappointed - Courtney
I went in for an oil change and asked to replace my 3 wiper blades
$82 later for just the blades if highway robbery
Took me for a ride for sure!
They need to mention the cost beforehand
poor customer service - jojo
Monte has poor customer service skill and a bad attitude problem. I regret getting my car from that place. I will not recommend anyone there based on him alone. Refelction on management
To date, my refundable refund has not been received. - Florence
I put down a refund of $ 1000 for a new car. The deal did not go through. The refund was requested on 5/31/18. To date, I have not received my refund.
bad experience bad service - mohammad 2017
i purchase a 2018 enclave after thy got me approved and i take the car home thy called me 3 Days later to till m the deal is cancelled and thy run my credit 12 times by many different banks my score Dropped 52 points in 3 days thy told me i have to bring the car back all what thy did for me after all thy said we sorry
Sevice department rip off - sparky24
My daughter took her Chevy in for repair, and they said she needed all new parts and they were burned out, We took it to another auto repair they said parts were fine , fixed a wire. This dealer tried to get $ 1150.00 off my daughter for parts that were in good working order. I believe they call it Fraud??No one could be that incompetent. Then tried to charge her $ 99. 00 for there lie of diagnosis.
Great dealership - Susan K Sullivan
Harvard GMC is a great dealership. All their personnel are very courteous and they treat their customers with respect. I highly recommend this dealership to family and friends.
I chose to drive to Harvard to purchase my Buick Encore rather than go to the dealership in my home town of Rockford.
Deplorable Treatment Of Established Customers - Angry Customer
I purchased a vehicle from the dealership. It was a 2005 Dodge Caravan. Unfortunately, It was not without problems. I was told that someone at the dealership took a check that I had written when she left. I had to put a stop payment on it and when I came back to make the final payment on my car, it was agreed that I could pay the final amount less the stop payment check fee. Interestingly enough, I received call about a balance due for that amount for at least a week after the sale was finalized. This should not have happened. Even so, I was still pleased with my vehicle so I decided to keep an option open for another car purchase.
I came on November 23, 2016 to look at a 2003 Mitsubishi Lancer. After being given assurances that it was still in inventory, when I got there, the sales people claimed that it could not be located – which should have told me something. Even so, I was shown and drove a 2002 Mitsubishi Lancer instead. I admit that it was a nice vehicle and I was interested in purchasing it. However, the salesman Walter was new and he said that he “needed to get one of the more experienced sales people involved.”
An African American man came over – I believe that his name was Kevin. I had dealings with him with the previous vehicle. However, what happened next was absolutely ridiculous. Please keep in mind that I intended to be a repeat customer. However, he “took a look” at my vehicle and told me that it was only worth somewhere around $500.00. he started to talk down to me because I told him that my wife wanted to look at the car that I intended to purchase first. He stated all of the work that would have to go into taking in my vehicle as a trade in, and could be worth more to his “friend” at another dealership,” but they would want my car right away.
I was SHOCKED! I told him that I could not commit to a purchase without my wife looking at the car and that I wanted to know how much my trade in was
worth – telling him multiple times that I never had a car before that I owned free and clear for a trade in value. He was further condescending by asking me repeatedly how much I thought it was worth. When I told him that I had no idea and he realized that HE was not going to make a sale – even though Walter was the assigned salesman – he just got up and walked away to another customer. Quite frankly, I am disgusted with this whole situation.
Extra effort should have been put forth because I am an established customer.
There is no way that my car is only worth $500.00 because I was intent on trading in a newer car against the older one that they wanted to sell to me.
The 2003 Lancer that I originally wanted is still listed in your inventory and a price difference should have been considered on my behalf because the 2002 car was not the one that I wanted.
And finally, they have shown me just how you treat established customers. Therefore, I WILL NEVER PURCHASE ANOTHER VEHICLE FROM THEM AGAIN
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