Best service ever thanks to Gloria Crespo Torres, she was a - Zory
Best service ever thank you Gloria Crespo Torres it was a pleasure doing business with you you were great I will do business with you whenever and recommend as many friends and family to your dealership to deal with you thank you
Top Reviewed Specialists At This Dealership
Salaried Sales Manager
Stilvo buying experience - Busselljosh
Sam offered a pleasurable buying experience. He was extreamly laid back , friendly and informative. I would recommend stopping in if your interested in a stress free evaluation.
General Sales Manager
Great salesman - rita1070
Was undecided on a vehicle until I meet the Vince Fiore our salesman. Was pleasant, patience and very helpful with explaining every detail of the car. Great experience!!!
Simply awful - New Maserati Owner from Naperville
I have never taken the time to write a review about anything prior to this but yesterday was just unbelievable. John Douglass must be submitting his own reviews to this site because I don't know how anyone could possibly think he's anything but rude, obnoxious and ineffective as a sales leader. How Leanne puts up with that person is amazing and how ownership puts up with him is embarrassing. I was warned by many people before going there about him but went anyway because I really wanted a Maserati and they had a good selection. Suffice it to say I just bought one instead from the Naperville dealership where they treat you like gold compared to him. Feel terrible for the sales team there, they will probably cheer this message if they ever read it. I'll never go there again if he's still there.
Do not do business with this dealership. - DanaMo
Do not do business with this dealership. I purchased a used car and I have ended up having to go to the Secretary of State Police to get my license plates. They won't return my calls, and have not put in the paperwork so I can get my plates. I have stopped in twice, and each time "the girl who does that is not here today." Should be the simplest part of getting a car, but now I have spent many hours trying to get this straightened out.
Kept it Simple! - RandyK
February 2016 - New Fiat 500
Ok, I made an appointment with Fiat of Chicago and had no problem. The Manager Phil was suppose to meet with me but I was told he was busy. I had a very nice sales representative. I was prepared. I know what style, color and was not there to spend the day. I test drove a automatic vs. manual. I went with the manual. I was pre approved for 2 loans and the dealership was able to get me a better deal with US Bank. Lower precent than I was pre approved for prior to going to the dealer. I was literally in and out with a new Fiat 500 Pop in less than 2.5 hrs. I didn't feel pressured. I was not pushed to buy all the extras. I was prepared and I believe the dealership appreciated it. Now, I hope that the service for my new Fiat 500 is as attentive. For me, I had no problem with Fiat of Chicago. (Fingers Crossed)
Purchased a 2008 BMW - kyle6443
I purchased a 2008 BMW from Fields in late February of 2013. I started having issues with the car in May of 2013 and the issues have been continuous ever since. I have now owned the car for about 1 year and 3 months and the repair bills have exceeded $12,000 (more than half of what I paid for the car to begin with). I purchased an extended warranty through Fields, however the warranty company has not covered everything that should have been covered based on the documents I was provided when purchasing the warranty. The dealership has switched finance personnel and I have had multiple strings of emails where I just do not receive a response. I just got my car back from being at the repair shop for over a week this time. I would say may vehicle has been in repair shops approaching two months at this point (certainly over 4 weeks in total).
I feel that the dealership should resolve this situation and offer to buy this vehicle back from me. The repairs required are clearly excessive and show that I was sold a car that was not of good quality. I have taken great care of the car since I have had it, so it is disappointing to have purchased such a low quality vehicle from this dealership.