Maxima purchase - Heidi1717
I drove from Milwaukee to purchase from this dealer, and it was worth every minute. From the way they greeted you walking in, to the amazing customer service Mark S. Showed me. He made sure I left happy, I can tell you he’s a very honest caring gentlemen who doesn’t just see dollar signs. I have been to many dealers this past week and this by far has been the best! I will be back in the future. So I suggest you ask for Mark when coming here. Thanks Mark for my new car, you made me one happy person,,,,,,
Top Reviewed Specialists At This Dealership
So Happy !! - Derek Fisher
Exceptional service received throughout the whole purchasing process. Very impressed with the professionalism and politeness of all of the staff we had the pleasure to meet with and talk to. Overall, a very memorable experience and would definitely recommend all my family and friends to visit and purchase their future vehicles from here.
Pre-Owned Sales Manager
Great Dealer - Steve
Routine maintenance went great. I waited in their nice waiting area, enjoyed snacks and sodas. Did some on-line work, and watched TV. Nice wash job as well!
Great experience! - dave123
The customer service at Infiniti of Clarendon Hills is outstanding! I had such a great experience here! This was the easiest car-buying process ever and Andreas was awesome!
Got my Q50 - nekmanos
I was sold by their timely replies and working with me to get the best car for my needs. At no point I felt pressured just a open 2 way communication.
Excellent experience every time! - INFINITI Lover Yannie
Scheduled a Saturday appointment to have my vehicle serviced and I called the day before on Friday because I decided Friday worked better for my schedule. Nick received my call and told me to come right in. He reviewed my request, serviced the vehicle, updated the factory recalls and kept me updated on the process. Fixed some door trim by hand and just took care of my vehicle. He was proficient and professional and treated me like a superstar! Most importantly I felt like a valued customer and I felt like he appreciated my business.
So far, poor customer service - rocketjoe44
I called to make a service appoint for my Mini at Knauz Mini and was told the dealership was sold to Fields Mini of Glencoe. I was transferred by the Knauz service rep, then hung up on. I called Fields Mini of Glencoe again, was transferred to the service department, remained on hold for 18 minutes and then decided to hang up. From the start this is very poor customer service! I am also not happy that I have to now drive an extra 15 miles to get to the new dealership. I have several issues going on with my Mini at the moment, but I guess I will just have to take my business elsewhere.
Bad experience - EBS
Our sales process started out on a very good note. The salesman greeted us at the door and we expressed there were two vehicle we were interested in. He immediately got the cars pulled around and was very informative of the vehicles themselves.
It went downhill from there. First it was a low offer on the vehicle, which we ended up getting what was expected but it took a while. The worst part was their finance division. After deciding we wanted to purchase a particular vehicle we stated we were interested in seeing what their offers were in regards what type of loan they could offer since we were deciding if we would finance through them or not. We sat for over an hour an a half, finally the finance guy came out, with all th purchase paperwork expecting us to start signing. He told us our monthly and did not even mention the loan length or interest rate. And again told us where to start signing. We asked what the rate and length was. He told us it was over 6% and 72 months!!! No one even asked what loan length we were looking for, but guess what, 72 months was not it. We then told him we wanted a 60 month loan and no more than 4.25% otherwise we would not finance through them. Another half hour later he returned with the 60 month loan paperwork.
The finance division employee we spoke with was rude and told us "that's not how we do things here" when we told him we had only requested to see their offers in regards to length and interest. They apparently just pick and choose what they want and then expect you to purchase a vehicle without knowing all the underlying information. He proceeded to tell us he usually covers that at the end! Why would I ever sign a car purchase without knowing length of loan and interest rates?
The car we wanted was very well priced and in good condition. Had the car been priced just remotely higher there were three time I would have definitely walked out and not looked back. Again, our car salesman was excellent, and the price of the car was great. We did get what we were asking for our vehicle but only after the finance division told us they gave us their best offer, and could not go higher. When we said we would leave they sudddenly were able to find an extra $1200 to offer. It's a shame it happened this way but due to how everything was handled we will not be purchasing another vehicle from this dealership and would advise others to look elsewhere or make sure they read everything with a microscope and don't sign the first piece of paperwork they put in front of you.
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