INFINITY QX60 - Hassle free car buying experience!!! - Syed A
Great car buying experience!!!
After all the research I did online I finally stopped at INFINITI of Naperville to see take a look at the car that I liked one the website.
The sales consultant Joe was fantastic; he was not only courteous, knowledgeable but same time friendly and helpful.
Matt from finance was very understanding and worked the numbers on the certified pre-owned I was looking at to make sure we were comfortable with the price.
We are looking forward for a long happy relationship with INFINITI of Naperville. We will definitely recommend to our friends and family.
Top Reviewed Specialists At This Dealership
Great team at Motor Werks Infiniti! - Sheree
Thank you to Steve, Malik and Rashard! I love my new car and you guys made the experience so easy and fast. The team is very in sync, they have fun together, and moved us through the process quickly. we will definitely come back. :)
Pre-Owned Sales Manager
Sales and Leasing Consultant
Costly Error - SheliaT
I had a very positive experience when purchased car until I found out 3 months later that they never sent in the final payment for my vehicle they purchased from me!!! Although they apologized; this still cost me additional money in interest that I had to pay until they made final payment, 3 months later!!!! of course this has left a very bad impression on me!
Exceptional customer service - JCruse
I was referred to Andreas Korallus at Infiniti of Clarendon Hills by a friend. As this was my first time at Infiniti, I was not surprised by the Esthetics of the dealership. Clean, beautiful and every employee was incredibly welcoming. Andreas greeted me and instantly I felt comfortable knowing he had my best interest at hand. He is so kind, so attentive and incredibly professional, not to mention a “gentleman” who comes out with an umbrella as it’s downpouring!
Garrett in finance was awesome as well! He made me feel so comfortable and made my purchase that much easier!
I’m loving my new Infiniti! I will not hesitate to refer not only this dealership, but Andreas as well. Thanks Infiniti!
"No pressure sales" - khaja45
We returned a leased Infiniti QX60 and purchased another one. Initially contacted JP the sales manager and he assigned Kash to work with us. The entire process was handled very professionally and I loved the fact that there was absolutely no pressure from the sales team.
Excellent price and vslue - Debbie
We picked a Certified Pre-Owned Q40. Hector was wonderful! We lloved that they had KBB and carfacts available. No haggling was necessary. We thought the price was very fair. Would highly recommend!
Exceed expectation - Joopy Snoopy
We hesitated to go back to Fields Infiniti for the Q50 after a not-so-great experience buying our G35 11 years ago.
2 weeks ago we were shopping for the Q50 at 4 different dealerships, with Fields being the least likely place to buy from. Killian Davis was he was exceptional. He really knows how to close the deal and his customer service didn't stop after we signed on the dotted line. He followed through with everything during and after the sales. He was not pushy and was very patient with us. In the end, we ended up buying our car from Fields.
Avi and Juston are GREAT GUYS - Anonoymous
Got a new phone stop in the store juston and Avi the Genius helped me set it up . These guys are really great.Always friendly and courtesy. My kind of store.
STAY AWAY FROM THESE RIPOFFS - Vince P.
Horrible experience. Too bad I can’t give this dealer zero stars. Salesman James Jeon wrote me up a “We Owe” when I purchased the vehicle. Items included were a ripped seat repair, 2 big surface scratch removal, chips to be touched up, 2 exterior moulding to be replaced, steering wheel to be retouched. Service appt was setup and they had car for 2 days and it was returned to us with nothing taken care of. It had only been tire shined and vacuumed. I called Mangaer Joey Gesauldo who said it would be taken care of. Few weeks later I took car in again. They had it for 3 days and only took care of 2 items from what they owed. When I complained to salesperson James he Replied with an attitude “so what is the problem”. I then replied the problem is that you promised me theses items were going to be taken care of if I purchased the vehicle. I then asked to speak with Joey Gesauldo or Greg Mauro. I then spoke to manager Joey Gesauldo and after I explained my frustration for what was going on he replied with “ James shouldn’t have wrote these items on the we owe because we are not going to honor them.” Joey said he would speak with his father/owner Greg Mauro and that maybe they can trade the car I purchased from them for a newer nicer one as long as I pay the price difference. I was blown away , not only was I lied to in order to get me to buy the car , now I was being offered to pay them more money for another car. I have never experienced at any other dealer such lies, horrible customer service and such smug people. Also just to add , so in between both service visits I reached out to the owner Greg Mauro about my concerns and he seemed bothered and at one point stated that he just had another customer at his store complaining. I still have not heard back from the owner or the manager after multiple messages via phone and email. Obviously they don’t care about customer service nor retention. I wish I could just return this car and never ever step foot in any dealer owned by Greg Mauro. They should honor what their salesman promised and wrote up.
INFINITI of Naperville
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